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Kudos0

3 PC License

If one has NIS 2010 with 3 PC license, is that 1 license per computer or per validation process?

Like lets say I install NIS 2010 on my PC, go through the whole activation process. But then for some reason, I go ahead an uninstall NIS 2010 from my PC. And I mean a full complete uninstalltion, including using NRT. So there are no Norton/symantec files on my PC.

Then I  do a clean reinstall of NIS 2010 on the same PC and go through the validation process.

In doing that, did I wind up using 2 of the 3 PC license?

Replies

Kudos1

Re: 3 PC License

Hello Calls

If you uninstall NIS 2010 from your computer completely and you reinstall it, it counts still as one installation. If you use the NRT, it leaves behind your key. Even if you have to reformat your hard drive or if it dies, it still counts as one installation on one computer. You should still be using only one activation on one computer. If it shows that you have used more than the one on the same computer with the same operating system, , you can contact customer support to clear that up. If you have 2 different operating systems on your computer, then it would be using 2 installations.

Success always occurs in private and failure in full view.
Kudos1

Re: 3 PC License

It should only show as one use but as Flo says if it glitches Customer Support will quickly sort it out ....

But remember the subscription keeps running -- you can't beat the system! That applies to the other two installation activations; they start running on that first installation; not when they are installed.

Hugh
Kudos0

Re: 3 PC License

Not trying to beat the system at all

First when you say per OS, you mean like if one has XP and Vista on their computer that would be two operating systems, right?

so even if I delete NIS2010, use the Norton Removal tool. And even delete 2 folders that are left in C:\AppData

a Norton Folder and a Norton installation folder

Then as long as I'm am installing back onthe same computer, it will only be 1 use of the 3 license purchased?

just for arguements sake, If I did the install/uninstall 3 times on the same computer, it would still only be 1 use of the license?

During the reinstallation process, would it still ask for the product key? 

Is the product key noted as connected to my MAC id?

Not trying to beat the system at all. But I think my wife may have messed up on the installtion. And she reinstalled a second time. But I think she screwed that up, so II WANT to uninstall/reinstall to make sure it is done right. That will make installation for the 3rd time on the same computer. And we have a laptop that we want to install NIS from the same product key

So in essence one computer would have had 3 installations and then there would be also laptop with 1 installation. So that would wind up only being 2 uses of the 3 license purchase?

Kudos0

Re: 3 PC License

It should only count as one. Also, you could always contact customer service to ask how many computers you have left and if the system have any errors, fix it.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: 3 PC License

Cool. What information would I have to give customer service for them to check? Do they just need the product key?

Just a note to all thos whom I have annoyed in the past . I am glad that I upgraded. No longer worry about if my Norton will protect me. But my biggest concern now is did we install and activate correctly. My wife has a tendency to just click without fully reading things through

Accepted Solution
Kudos1

Re: 3 PC License

Hi Calls,

You can reinstall the software on a single computer as many times as you want and it still only counts as one activation.  If you are unsure of your activation status go to your online Norton Account and you will find how many activations you have remaining.  If it is in error contact customer service.

Kudos1

Re: 3 PC License

You could always ask tech support through the one click support where all the unique key of your product is sent and they can access your account.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: 3 PC License

Cool, so I don't need to go buy another NIS 2010 3 user license?   lol

Kudos1

Re: 3 PC License

Hello Calls

No, you don't need to go and buy another license, not until next year or until you have more than 3 computers.

Success always occurs in private and failure in full view.
Kudos0

Re: 3 PC License

In my experience with software that requires activation, software companies are generally more than helpful at resolving any activation issues with a short phone call.

I don't have experience with calling Symantec customer service, but from their presence and participation on these boards it seems like they have a good support group that will do what's right for the customer.

Kudos0

Re: 3 PC License

If one has NIS 2010 with 3 PC license, is that 1 license per computer or per validation process?

Like lets say I install NIS 2010 on my PC, go through the whole activation process. But then for some reason, I go ahead an uninstall NIS 2010 from my PC. And I mean a full complete uninstalltion, including using NRT. So there are no Norton/symantec files on my PC.

Then I  do a clean reinstall of NIS 2010 on the same PC and go through the validation process.

In doing that, did I wind up using 2 of the 3 PC license?

Kudos0

Re: 3 PC License


Calls wrote:

Not trying to beat the system at all

First when you say per OS, you mean like if one has XP and Vista on their computer that would be two operating systems, right?

so even if I delete NIS2010, use the Norton Removal tool. And even delete 2 folders that are left in C:\AppData

a Norton Folder and a Norton installation folder

Then as long as I'm am installing back onthe same computer, it will only be 1 use of the 3 license purchased?

just for arguements sake, If I did the install/uninstall 3 times on the same computer, it would still only be 1 use of the license?

During the reinstallation process, would it still ask for the product key? 

Is the product key noted as connected to my MAC id?

Not trying to beat the system at all. But I think my wife may have messed up on the installtion. And she reinstalled a second time. But I think she screwed that up, so II WANT to uninstall/reinstall to make sure it is done right. That will make installation for the 3rd time on the same computer. And we have a laptop that we want to install NIS from the same product key

So in essence one computer would have had 3 installations and then there would be also laptop with 1 installation. So that would wind up only being 2 uses of the 3 license purchase?


Sorry but when I said "You" I didn't mean "You" but used in in place of the more archaic "One cannot beat the system" <s>

I did not for a moment think you were but it has been tried including using the Norton Removal Tool on a 30 day Trial version in the belief that if you remove all traces of the product ..... but Norton though of that and it always leaves a flag behind.

Personally I don't know how the system works exactly but Norton mean it when they say you can reinstall multiple times on the same exact computer and be OK but if something slips then Customer Support will put it right. You may be right at what gets tagged in terms of hardware. But you can also if you completely uninstall the product then go ahead and install it on say a new computer for the balance of the subscription -- however in this case it is likely to show as a new installation and count down one, or refuse if none are left. Again Customer Support have a good reputation in sorting this out if you chat with them and explain that you have completely removed the product, or, perhaps, that it was stolen.

If it is a reinstallation on the same PC with the same installation of the OS, not a reinstallation of that too, then I think it may not ask for the KEY. If you have opened a My Norton Account when first installing the product then the KEY will be in there and you can just tell it to go look, if it has not already done that.

So on your last scenario you are correct provided nothing went wrong with the system -- it is a computer system even at Norton <g> -- but if it did go wrong then Norton CUstomer Support will correct if for you.

Hugh
Kudos0

Re: 3 PC License

Calls Hi, 

 

You have the option to update your 3 programs of NIS 2010 to the latest version NIS 2011, which has just recently been released, without charge, providing your subscription is valid at the time.

  

Cheers,

 

drshlomo.    

Kudos0

Re: 3 PC License

Good thread

I installed NIS 2010 on my 2 PC's last October.

I subsequently replaced my main PC in January and as a result I now show as having NIS on 3 PC's (which I don't because the old PC was wiped).

I wonder next month when I renew my subscription on my 2 PC's via a new boxed copy serial number whether I will show as 2 or 3 PC's ?

Lets be careful out there !
Kudos0

Re: 3 PC License

Kremmen Hi, 

 

huwyngr wrote:-

 

........................................................................................................................................ 

So on your last scenario you are correct provided nothing went wrong with the system -- it is a computer system even at Norton <g> -- but if it did go wrong then Norton CUstomer Support will correct if for you.

 ................................................................................................................................................................................................................

Why wait, maybe contact now customer support if, after looking in "My Norton account" and seeing 3 computers listed as using your subscription, as is likely.

 

Also, you might consider updating now to NIS 2011, which is free for you as your subscription is current. 

 

cheers,

 

drshlomo.

Kudos0

Re: 3 PC License


Kremmen wrote:

Good thread

I installed NIS 2010 on my 2 PC's last October.

I subsequently replaced my main PC in January and as a result I now show as having NIS on 3 PC's (which I don't because the old PC was wiped).

I wonder next month when I renew my subscription on my 2 PC's via a new boxed copy serial number whether I will show as 2 or 3 PC's ?


I would not delay -- it shoujld not matter since when you use a new key to "renew" a subscription it wipes out your unused days and puts a new entry into your Norton account with the new Key in it and the number of computer used by that Key -- just in case the situation changes and you decide to renew in a different way.

Hugh
Kudos1

Re: 3 PC License


Calls wrote:

If one has NIS 2010 with 3 PC license, is that 1 license per computer or per validation process?

Like lets say I install NIS 2010 on my PC, go through the whole activation process. But then for some reason, I go ahead an uninstall NIS 2010 from my PC. And I mean a full complete uninstalltion, including using NRT. So there are no Norton/symantec files on my PC.

Then I  do a clean reinstall of NIS 2010 on the same PC and go through the validation process.

In doing that, did I wind up using 2 of the 3 PC license?


HI Calls

It is per computer/Operating System.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

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