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Kudos0

360 - More Control Needed

I have been using Norton / Symantec products for years. I recently started using Vista and I purchased Norton 360 V2. I just installed it and I can not find where to "tweak" the settings.

For instance: I do not have the OS set to "automatically" download & install Windows updates. I prefer to check for updates manually and choose which updates I wish to install.

360 flags this as a system error and nags me all the time to let it "fix" the error. I want 360 to ignore this error. I can not find how to do this.

Situation 2: The registry cleaner. In previous versions of system works / win doctor, you could pick if you wanted the app to fix the errors it found, ignore them, or let you manually choose what action to take.

I can't find that either. It does everything on it's own and in this case, broke my installation of APC powershoot business addition software. The older versions of win doctor would also but you could choose to do nothing for the particular registry suggested fix and even set it to exclude the suggestion on future registry scans.

I also can not find where the heck it has the history of actions it took and how to "un-do" them.

Any help or advice is welcome.

Replies

Kudos0

Re: 360 - More Control Needed

I have been using Norton / Symantec products for years. I recently started using Vista and I purchased Norton 360 V2. I just installed it and I can not find where to "tweak" the settings.

For instance: I do not have the OS set to "automatically" download & install Windows updates. I prefer to check for updates manually and choose which updates I wish to install.

360 flags this as a system error and nags me all the time to let it "fix" the error. I want 360 to ignore this error. I can not find how to do this.

Situation 2: The registry cleaner. In previous versions of system works / win doctor, you could pick if you wanted the app to fix the errors it found, ignore them, or let you manually choose what action to take.

I can't find that either. It does everything on it's own and in this case, broke my installation of APC powershoot business addition software. The older versions of win doctor would also but you could choose to do nothing for the particular registry suggested fix and even set it to exclude the suggestion on future registry scans.

I also can not find where the heck it has the history of actions it took and how to "un-do" them.

Any help or advice is welcome.

Kudos0

Re: 360 - More Control Needed

You will find some discussions here about Norton 360 and NIS 2008 that touch on your points. They boil down to:

Norton 360 is targeted at "fit and forget" customers who don't know or don't want to tweak settings

NIS 2008 offers more user controls

Traditionally, Norton System Works has been the multi tool belt unit but, and this is not just my opinion, there is less and less need for and more and more danger if you start tweaking things like the registry that is so complex that sometimes I wonder if Microsoft know what is in there and why!

My N360 is on my VISTA partition and I'm in XP at the moment so I can't check but I did find some Ignore settings that cut down on the nagging so see what others have to say about how you can approach this but you might be happier with NIS 2008.

Hugh
Kudos0

Re: 360 - More Control Needed

Hi,

Im also interested whether there is a solution to fix the nag screen of 360 v2 re the automatic windows updates download as descibed above. Also when I fix other errors it "fixes" the setting for auto update at the same time which is just not what I want.

Any ideas? 

Kudos0

Re: 360 - More Control Needed


Grumpster wrote:
Im also interested whether there is a solution to fix the nag screen of 360 v2 re the automatic windows updates download as described above. Also when I fix other errors it "fixes" the setting for auto update at the same time which is just not what I want.

Any ideas? 


With Norton 360 v2, there is no "Ignore" feature for Windows Updates alerting. The "Ignore" feature is part of Norton Internet Security 2008. Since Norton 360 v2 views this as a less-than-optimal settings for a hands-off type of user, it will appear as an alert state if not set to Automatic updates. Therefore, the Main Window for Norton 360 v2 will include the Windows Update settings change in its items to "Fix".

If you can't stand this "alert" behavior in the product, AND you do not wish to change your system settings, you may wish to look into Norton Internet Security 2008 as an alternative product.

If you can accept that your main UI will show an alert with the Windows Update status set to anything other than Automatic, then I would recommend using the "Let Me Choose" option when selecting Scans to run. I hope this helps. Please let me know if you have any other questions or concerns.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: 360 - More Control Needed

Tony.... Thanks for the reply... As my post stated, I have been using Norton products for years. I read the box, it didn't specifically state you could or could not change settings.

I don't want to sound like a complainer but I can not return opened software. Is there a "trade up" program? The nags may or may not be bearable..

What is completely unacceptable is the part about not being able to tweak to registry scanner / fixer. There is no way (at least I can not find it), to either "undo" a registry fix, or to ignore a suggested fix.. It just takes off and does whatever it thinks needs doing.

In a support ticket (which has gone unanswered (4 days now)), I explained how the reg cleaner broke my installation of APC's Powershoot business addition UPS monitoring software. Since then, I have discovered it has also broken Roxio's EMC V10 suite. It is even stated on the Roxio forums that the Norton reg cleaner will break it. In the forum, they state what reg key to tell the cleaner to ignore however ignoring a suggested fix is impossible because you don't get an option.

An underlying problem is that if I uninstall / reinstall the broken apps, that leaves the reg cleaner completely useless because if I run it again, it will do the same thing (again).

So... I would be more than happy to consider the NIS suite. Again, is there any type of "trade up / trade in" program available? I just bought 360, I can not return it, and it seems that I can not use it with my particular setup.

Please let me know what is the best way to proceed.

Thank you for taking the time to respond.

Message Edited by barryware on 05-21-2008 04:25 PM
Kudos0

Re: 360 - More Control Needed

Norton 360 v2 does provide more granular control over settings and configuration options than v1.  You can tweak them by clicking on the Settings link, then going to the appropriate component's settings to modify them.

The registry cleaner in v2 is based on the original WinDoctor capabilities with some modifications.  We've made it more automatic to set and go so that even novice or intermediate users can benefit without having to manage each registry item.  When you run the registry clearner in Norton 360 it will fix the items it flags automatically.  We've focused N360 v2's registry cleaner on cleaning orphaned or unnecessary items, as opposed to "fixing" registry items which can cause other hiccups if things are not fixed correctly. 

Thanks for your feature feedback.  We've noted your request for an option to ignore the automated Windows updates, so that you can manually choose that.  We've also noted your request for a better historical view of what Norton 360 has done.  Today, you can see some of that in the Statistic page on the Tasks menu, as well ason the Quarantine page with the Antivirus Settings.  Your input is definitely appreciated as we continue to improve and enhance Norton 360! 

Kudos0

Re: 360 - More Control Needed

Hi Barryware

You can return your Norton 360 v 2 : http://www.symantec.com/en/uk/norton/support/cs/dtree.jsp?id=returns

However!

It might have been easier for you...

If someone here from the Symantec staff!

Could give you some help to simply get Norton Internet Security 2008 downloaded.

And possibly use your existing Norton 360 v 2 Product Key 

Otherwise... You're going to have to buy another Security Package while you wait for your money to be returned.

I wonder what Symantec's true profits / sales figures would look like, if we all returned their problematic software

Zana

Message Edited by Zana on 05-24-2008 08:30 PM
Zana
Kudos0

Re: 360 - More Control Needed

They (Symantec) did send me an e-mail with a link to get a refund... Donno how that is going to work as I did not buy the software from Symantec.

But you never know... Maybe I just have to send them my receipt.

Problem is... They say that it can take 4 weeks for a refund (assuming they wil refund my retail purchase at a retail store), and I can purchase NIS.

I'll give it a shot.. At least I got a responce.. That is better than most.

Kudos0

Re: 360 - More Control Needed


barryware wrote:

Problem is... They say that it can take 4 weeks for a refund (assuming they wil refund my retail purchase at a retail store), and I can purchase NIS.


You have Tony's attention -- ask him?

So far as Registry Cleaners are concerned all I see elsewhere is Don't Use them -- they cause more harm than good. I suspect that not even Microsoft knows what is going on in the Registry so how can a third party utility, even by Norton <g>, know better?

I understand your point about tweaking although it does not really bother me very much -- did you see Mark K's message that there is more control in N360 Version 2 and that is a free update to Version 1. But note that there are some known conflicts when V2 is there but I'm really impressed by what I see of they way they listen here and give us fixes. I've just dealt with the Context Menu problem that one of my non-Norton applications triggers.

Message Edited by huwyngr on 05-24-2008 06:00 PM
Hugh

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