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Kudos0

Accessing Online Backup

Hi,

My old Vista laptop with Norton 360 died, so I bought a new laptop (with Windows 7) and installed Norton 360 v4.0 on it, as advised by the shop.

How can I access the backup files from my old laptop?

I've logged on, but my account shows no back up files.

Many thanks for any help!

Replies

Kudos0

Re: Accessing Online Backup

Hi,

My old Vista laptop with Norton 360 died, so I bought a new laptop (with Windows 7) and installed Norton 360 v4.0 on it, as advised by the shop.

How can I access the backup files from my old laptop?

I've logged on, but my account shows no back up files.

Many thanks for any help!

Kudos0

Re: Accessing Online Backup

Contact Customer Support here

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

They should be able to help resolve the issue.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Accessing Online Backup

Thank you very much, they were very helpful!

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