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Kudos1

Anti Virus and Firewall turned off

I have just installed Nortons Internet Security 2008 and everytime I start up my pc I get a message that Anit Virus and Firewall have been turned off when looking at Nortons program it tells me that the pc is secure with both of these. Can someone plese explain why this is. Thank you for your time.

[edit: Fixed topic typo.]

Message Edited by Allen_K on 06-12-2008 08:36 PM

Replies

Kudos0

Re: Anti Virus and Firewall turned off

I have just installed Nortons Internet Security 2008 and everytime I start up my pc I get a message that Anit Virus and Firewall have been turned off when looking at Nortons program it tells me that the pc is secure with both of these. Can someone plese explain why this is. Thank you for your time.

[edit: Fixed topic typo.]

Message Edited by Allen_K on 06-12-2008 08:36 PM
Kudos0

Re: Anti Virus and Firewall turned off

Is it Windows or Norton talking?
"All that we are is the result of what we have thought"
Kudos0

Re: Anti Virus and Firewall turned off

Its Nortons telling me.
Kudos0

Re: Anti Virus and Firewall turned off

I get the same problem too! I didn't when I had just Vista, but last night I installed Vista SP1 and ever since then it say's, "You have turned off your Anitspyware, Antivirus and Firewall" when I turn on my computer even though I haven't! It says "Secure" and everything! I got all the latest updates through LiveUpdate before I installed SP1. So I have no idea what's going on!
Kudos0

Re: Anti Virus and Firewall turned off

hi boring - any chance of getting a screen shot?

you can upload one after creating a free account at photobucket.com.

mel 

Kudos0

Re: Anti Virus and Firewall turned off

Hi - I have exactly the same problem.

I can't be 100% sure but I think it may have started after installing XP SP3.  I know also that SP3 has caused some problems with NAV but I think they were other problems and I've run the reg cleaner app which makes no difference.

Everything seems to be OK but it's a little disconcerting to get the message, appartently from Norton, as it makes you unsure as to whether some sort of virus is at work.

I have a screen shot but can't work out how to upload it!

Rgds,

Robr

Kudos0

Re: Anti Virus and Firewall turned off


Robr wrote:

I have a screen shot but can't work out how to upload it!



Hi Robr,

We don't host any images as part of the forum, however you can insert images into your posts.   First you must upload your screenshot to any of the free image hosting services such as photobucket.com, imageshack, flickr, etc....   Once you have the URL for the uploaded image, use the image tool on the toolbar while you are making your post here (it looks like a tree and is just to the right of the 'chain link' or 3rd to the right from the smilie tool.)

Hope that helps. 

Kudos0

Re: Anti Virus and Firewall turned off

Thanks - I did see that but realised I'd need to host the photo somewhere which kind of stumped me.  I didn't think of the free photo hosting sites.

Rgds,

Robr

Kudos0

Re: Anti Virus and Firewall turned off

I find it hard to take a screen shot as it happens so quickly.  It falshes up and then goes down more of less straight away.
Kudos0

Re: Anti Virus and Firewall turned off

Could someone explain to me what "Anit Virus" is. 
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Anti Virus and Firewall turned off


Floating_Red wrote:
Could someone explain to me what "Anit Virus" is. 

I suggest liberal application of imagination and contextual cogitation ....

Hugh
Kudos0

Re: Anti Virus and Firewall turned off

Before this thread gets too far off topic........

Robr did you ever get your screenshot uploaded?  Anyone else have a screenshot?

I don't think we have really gotten the original question answered yet.... 


Floating_Red wrote:
Could someone explain to me what "Anit Virus" is. 
I would call it a typo.... fixed it in the first post...
Message Edited by Allen_K on 06-12-2008 08:40 PM
Kudos0

Re: Anti Virus and Firewall turned off

I am no expert but am no longer having this same problem...here is what I did        1. Temporarily disable the WMI service (Windows Management Instrumentation) in: Start ->Run -> type: services.msc and in there find and stop WMI
2. Next delete the C:\windows\system32\wbem\repository folder, wait for it to recreate (it can take a bit of time.)
3. Restart the WMI service & restart the computer
Kudos0

Re: Anti Virus and Firewall turned off

Allen - sorry I haven't had time yet but to be honest it really isn't that interesting or helpfull.  It's just the standard grey, white and yellow Norton Internet security 2008 pop-up box that pops up in the bottom right hand corner from time to time when the program wants to communicate something and it simply says "You have turned off your Antivirus and Firewall".  It happens at start-up only and dissappears after 10 or 20 seconds.  An immediate inspection of Norton shows that it is running (or at least it says it is i.e. everything is green).

I can organise an upload if it really helps but you'll see it's just as described above.

teey7 - Thanks for the suggestion but unfortunately it didn't work for me.

Rgds,

Robr

Kudos0

Re: Anti Virus and Firewall turned off

This is exactly what I receive and just for the record I am running XP if that is a problem.  The suggestion did not help me either, thanks anyway.

Regards

Kerrie

Kudos0

Re: Anti Virus and Firewall turned off

OK - here is a Screenshot of the offending pop-up:

 

<Link now removed - 22/8/08>

 

Not that informative really!

 

Rgds,

Robr

Message Edited by Robr on 08-22-2008 03:13 AM
Kudos0

Re: Anti Virus and Firewall turned off

Has anybody here ran Symantec security check? You'll be surprised with the results, do it and see it  for yourself, Norton can't even recognize that you have Norton internet security installed in your computer.

That makes me think, are we really protected as they claim we are when we buy their products, or they want to sell us the same product back again?

I must say that they really tried to help me with this annoying issue we are all having here, 2 or 3, so called, "technicians", contacted me by email, with a lot of solutions that never worked no matter how many times I've tried.

Last contact I had with them was about 3 months ago when they asked if I could send them a screenshot of the problem I was having, I did do even better, I sent them a clip of the start up processes showing them those annoying pop up messages, since then no reply, but I don't really care anymore, I have no intentions to renew my subscription.

Why pay for something that you don't really know exists? Better get one of the free security available on the net that will do the same job for free.

The security check is available at  http://security.symantec.com/sscv6/?langid=ie&venid=sym 

Good luck all,

Cezar

P.S. The problem is not with XP, Vista in any version, it's with Norton.

Kudos0

Re: Anti Virus and Firewall turned off

When this first happened to me I was assured by tech support that I was "SAFE IN THE HANDS OF NORTON". I Iinstalled Kaspersky internet security instead and STILL got the windows security center notification of no antivirus found. The kaspersky forum is where I was told about the above procedure. The above mentioned procedure got rid of windows security center notifications but what concerns me is the symantec security check says I don`t have antivirus installed. I too used to get the norton box along with the windows box but now I don`t get either.   http://forum.kaspersky.com/index.php?showtopic=72164
Kudos0

Re: Anti Virus and Firewall turned off

Hi,

 

I just noticed a variation.  Sometimes when I log on I get two separate pop-ups, one after the other i.e. this:

 

<Link now removed - 22/8/08>

closely followed by this:

<Link now removed - 22/8/08>

Which kind of amounts to the same thing

I usually get the two separate pop-ups after a complete reboot where as the simple combined message shown in my previous post usually pops up if I'm just logging in to a different account on an already booted system.

Rgds,

Robr

Message Edited by Robr on 08-22-2008 03:13 AM
Kudos0

Re: Anti Virus and Firewall turned off

I mostly get these but also get the other.  Tonight I have run a free McAfee scan on my pc and no viruses come up.  It looks like I will have to change from Nortons in future.  I dont want my pc compromised.

Kudos0

Re: Anti Virus and Firewall turned off

I too receive the same pop ups at start up.  About a week ago a third box stated virus definitions were out of date - which are not.  The pop ups started right after installing Vista sp1.  Windows security center also stopped seeing Norton and says I have no anti virus installed.  After running the security check and being told by Norton that I have no anti virus I am starting to wonder. 

Tech support has given me the same canned advise as was given to the other posters with no solution or answer. 

Kudos0

Re: Anti Virus and Firewall turned off

I am starting to think this is a serious problem and should be reported to someone but not sure where to go to Nortons don't seem to be interested. I paid good money to buy the supposed best anti virus - firewall  on the market and to have this problem is just not good enough.  I wonder if they will do anything about it if everyone starts to ask for their money back.
Kudos0

Re: Anti Virus and Firewall turned off

If you look back up the thread you will see that a Norton Staffer has been present; I think he was waiting for an explanation.

Keep an eye on the thread after the weekend.

Hugh
Kudos0

Re: Anti Virus and Firewall turned off


Allen_K wrote:

Before this thread gets too far off topic........

Robr did you ever get your screenshot uploaded?  Anyone else have a screenshot?

I don't think we have really gotten the original question answered yet.... 


Floating_Red wrote:
Could someone explain to me what "Anit Virus" is. 
I would call it a typo.... fixed it in the first post...
Message Edited by Allen_K on 06-12-2008 08:40 PM
Yes, I gathered that; "thank you" for your seriousness. 
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Anti Virus and Firewall turned off

With regard to getting a message saying no Anti-Virus Software is Installed via the symantec Security Check: I find that funny that symantec cannot even Detect a symantec Product!

On a more serious note: You are safe with N.I.S. 2008.  If the Norton Protection Center says that your Virus Protection is Secure and your Protection Updates are Secure, e.t.c., then you are Safe from Interent Threats. 

When I first Ran the symantec Security Software, which was in September 2007, it said, if I remember rightly, that I was At Risk from Trojans, my Anti-Virus Definitions were At Risk and I had no Anti-Virus Product Installed; so I Ran it again about a week later and the only thing it said I was "At Risk" from was that I had no Anti-Virus Product Installed; I Ran it again about a few days' later and it Reported back that my Virus Protection was At Risk and I had no Anti-Virus Product Installed.  This is a serious Error via the symantec Security Check and should be Fixed.   

I still have my 2008 Product Installed and it has kept me Protected.  You have to keep it Updated to keep it working properly otherwise it will not be symantec's fault you are infected with an Internet Threat.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Anti Virus and Firewall turned off

hi all - i've read elsewhere that AutoFix resolves a number of the causes of this problem - not sure if it will work for everyone, but it won't hurt to try. click on Help and Support / Support and run through One Click Support. let us know if that provides any relief!

mel

as to the Symantec Security Check - nice marketing tool (if you're fond of ActiveX controls...), but i don't think it's anything like Gibson's leaktest or an EICAR string for testing if the program is working properly... IMHO

Kudos0

Re: Anti Virus and Firewall turned off

I ran the Auto fix it hasn't fixed the problem here but it did find a problem with Live Update that has now been fixed.  Thanks for the tip, it would have been yet another problem later on down the track that has now been fixed.  Thanks.
Kudos0

Re: Anti Virus and Firewall turned off

I've just been in Live Chat and they advise that there will be a patch within the next month.  I told them I would be hauting them if its not.  So if some gets a better answer than that I would apprecite it if you let us all know.  They did assure me that my pc was safe.
Kudos0

Re: Anti Virus and Firewall turned off

I ran auto fix as one of the first problem solving tools and it did show a problem with auto update, but not the pop ups.  It is good to know that I am not alone with this problem, there is a patch on the way, and my computer appears to be protected.  I am continuing to research this and will post anything I find on it.  Thanks for all of your help. 
Kudos0

Re: Anti Virus and Firewall turned off

Hello folks. I had the problem with Norton AV 2008 showing I had my WinXP firewall off and really didn't>
 Norton would give me a message that this was a problem.

 Well this is the selution that solved my problem.

Thanks 

1. Temporarily disable the WMI service (Windows Management Instrumentation) in:
Start ->Run -> type: services.msc and in there find and stop WMI
2. Next delete the C:\windows\system32\wbem\repository folder, wait as it will recreate automatically (it may take a bit of time.)
3. Reboot your computer and WMI will auto start again.

Message Edited by iggy on 06-21-2008 07:57 AM
Kudos0

Re: Anti Virus and Firewall turned off

No, that did not work for me and I would advise anyone that has a lot of programs installed on their systems not to try that solution without having a complete backup they can fall back on.  I guess it works for some but when I tried it even though my original problem went away "advanced firewall at risk" it created for me the exact problem that it is suppose to solve, that is antivirus, antispyware and no firewall from the Norton Diagnostic System along with lost start files and other things gone for a lot of the program I have installed and need to run.

Kudos0

Re: Anti Virus and Firewall turned off

It did work for me after following the exact instruction. I would recommend disconnecting from the internet in case there are any malware infestation problems.

Kudos0

Re: Anti Virus and Firewall turned off

The directory is regenerated automatically by Win XP.

I couldn't restart WMI and I rebooted and all is well. Nothing lost of other problems here using that solution.

Kudos0

Re: Anti Virus and Firewall turned off

Its good that it works for some but if you search around on the Internet there are advisories that say never, ever mess around with WMI.

If its this simple, why hasn't Norton fixed it yet.  Again, for me, even thought the initial problem went away, it actually created multiple problems for me that were not problems before the delete of the repository of WMI.

Kudos0

Re: Anti Virus and Firewall turned off

I would say the reason why Symantec isn't saying a word is because it is a MS Windows issue first.

It was Windows code that was missing not a Symantec NAV program. NAV just read what WinXP left behind

Kudos0

Re: Anti Virus and Firewall turned off

Online chat with microsoft for me resulted in her telling me that it was nortons responsibility to to make software that works with windows. Since norton isn`t the only security software company having this issue (kaspersky) I  argee with you that it is an MS issue first. It is the responsibilty of norton to adapt the software to the operating system when the os is updated or patched. That may be what is happening here. Patch should be forthcoming. I`d bet that it will be from norton and not ms.

Kudos0

Re: Anti Virus and Firewall turned off

I have worked on this problem for quite a while and I believe in no way is it a Microsoft problem.  Sure, its easy to blame everything on the big guy but if Symantec is making a piece of software of anykind it is their responsibility to make it work with the operating system that they are designing it for, it is not Microsofts problem to make sure Symantec or Kaspersky or McAfee makes antispyware or antivirus that works.  If Microsoft is such a problem then they should stick with making software for the Mac and Linux.

There are other companies that make the same kind of software that works without the problems.  No matter how many companies have problems there are ones that don't.

I am a Loyal Symantec user and will continue using their products but I believe in putting the blame in the right place.

Is it Yamaha's job to make sure Bose speakers work with a Yamaha Receiver, is it Toyota's job to make sure that Prestone anti freeze works in a Toyota.  Is it Microsofts job to make sure your chef doesn't put to much salt on your vegetables. 

Kudos0

Re: Anti Virus and Firewall turned off

Understandable, although we have had some instances recently such as where what Microsoft said was a Norton problem turned out to be triggered by a third party file manager and fixed by a new file from that third party.

Personally I'm not into the blame game -- our systems are far too complex for anyone, starting with Microsoft on outwards, to know that they are not responsible.

There is also in real life often an unfortunate gap between what is really the cause of a problem and what on-line/on-phone support staff know about and have scripts to cover .....

I've read not that long ago -- pre XP SP3 -- that one problem was that in the past Microsoft itself has taken shortcuts that third parties have had to fit in with but that they have now begun to observe more closely the "standards" and doing that can break third parties' software that previously worked. Hard to decide who is the cause.

FWIW

Hugh
Kudos0

Re: Anti Virus and Firewall turned off

This folder will RE-CREATE in about twenty minutes for me after I delete it. This should be allowed to do this before the reboot is allowed. I don`t know why but I did it both ways and the "wait till recreate" way worked for me. It only worked when I did exactly as the instructions said.
Kudos0

Re: Anti Virus and Firewall turned off

I think that you have to restart WMI after you delete the repository folder thought don't you?

Kudos0

Re: Anti Virus and Firewall turned off

Even more importantly, after the folder has recreated itself. Then restart WMI and reboot.
Kudos0

Re: Anti Virus and Firewall turned off

 I understand keeping this question at the top of the list but let us maintain the original problem here and not start wasteing this forum.

I for one hope someone will have a good solution to this issue. How about is Symantec?

I will continue to monitor this forum for updates.

Thank you

Message Edited by iggy on 06-20-2008 08:17 AM
Kudos0

Re: Anti Virus and Firewall turned off

I tried the WMI steps with Vista SP1.

After disabling WMI, I tried to delete the directory, but WMI started back up before I could delete it... preventing me from deleting it.  I had to act fast to get it to delete. It re-enabled in seconds and created the directory again. I rebooted but got the same

I once saw a help page via Norton that said what to do for this but that didn't work with Vista.

The steps included opening Norton... Options ... Internet Security then enable load on start.

Setting that didn't fix the problem in Vista but worked in XP on another computer.

I'll keep searching and hope Norton will provide a fix before I find another solution.

Kudos0

Re: Anti Virus and Firewall turned off

*** Bump ***

rebumping to have symantec look into this and see why popup shows all is off when product shows all is on - vista pc user

Kudos0

Re: Anti Virus and Firewall turned off

It has become very quiet here. I hope Synmantec is still listening.

It would be interesting to hear about what is going on with your NAV in reguards to getting incorrect messages.

Your Firewall is not ON  ( but actually is ON) 

Norton Antivirus is Turned Off (but actually is ON)

Iggy

Kudos0

Re: Anti Virus and Firewall turned off

Hi Iggy,

From reading the entire thread, the Original Poster has contacted a Customer Support technician who told him there would be a patch released for this issue:

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=2420#M2420

From both Robr and Boring, it appears that while the message states that AntiVirus and Firewall protection are briefly disabled, the product reflects that both are enabled. If this is not the case for you, I would recommend starting a new thread or posting to one with the same issue. Most likely the problem shown HERE is the result of the firewall and NSC communicating and reconfiguring, which is clearly occurring quickly and is a brief temporary state. I've heard no mention of the systray icon changing from green to red, probably because it doesn't (if I'm wrong, please let me know). I've also heard no mention that the product itself is in an RED state on the Main UI, in fact we've heard that the product Main UI is GREEN. This is a good indicator that the "disabled" state is temporary and a side-effect of configuration.

 So to clarify, it most likely is displaying this message briefly as a result of a reconfiguration of the product. I hope this clears up the situation. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Anti Virus and Firewall turned off

Thank you for posting that information.  It is nice to know Norton appears to be concerned and is at least monitoring the issue and trying to fix it. 
Kudos0

Re: Anti Virus and Firewall turned off

Tony,

Has Norton released the patch to solve the original problem?

Thanks

Kudos0

Re: Anti Virus and Firewall turned off

Hi sjaume,

There is no update available yet, but our team is researching this issue and is working toward a resolution. Thanks! 

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Anti Virus and Firewall turned off

Tony,

In addition to the symptoms already reported, I also get the vista "Windows Security Center" red icon in the tray. Security center shows "Firewall" and "Malware protection" categories in red state but NPC shows all categories as green/secure.

Pete

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