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Charged twice for subscription
Last night I was really close to switching to another product for exactly the reasons that I'm about to describe.
My subscription ran out, but I decided to stick with NIS for a few more months until I find a better product. So, I went online, bought a subscription and updated my credit card. Initially, all seemed fine, I updated to NIS2010 hoping it might be better (it just might be better) then later in the day, I see that I've been charged twice leaving me with two years of subscription when I specifically checked the radio button that indicates that I'm buying a one year subscription.
The problem I have with Symantec is communication. For a problem such as this I should be refunded immediately. It's obviously a simple mistake, I was charged twice therefore resolution should be straight-forward, however communication with Norton/Symantec is horrible. When you attempt to describe a problem through chat or email you must speak to Indians living in India that aren't fluent in English and repeatedly misconstrue the meaning of sentences and paragraphs.
I sent a few token emails describing this problem, but I'm also going to contact the Better Business Bureau to file a complaint as well as cancel the payment taken from my credit card.
I really don't understand why it is incredibly difficult to conduct business with Symantec.