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Kudos1

Comcast Offers Free Norton 360

Comcast has started offering its customers a free copy of Norton 360 Version 3 (minus the 2GB of online backup) in place of the McAfee software they used to offer. I think this is a great deal.

http://security.comcast.net/

My question is: Will users of the Comcast version be able to upgrade for free to Norton 360 Version 4 when it is available?

Replies

Kudos1

Re: Comcast Offers Free Norton 360

Hi Ed

Please check with Comcast just what is in their version of the Norton product.  Since that product will be coming from the ISP, it will be up to the ISP to update the program I believe. You won't have the same registration type of key for this program. I'm not sure if support for the product will work the same way as your support works now. If you have a Norton product installed now, you will probably have to uninstall the version you have now and lose your subscription also from Symantec and get the download and install from Comcast and that will probably be different than the version from Symantec even without the backup part.

Success always occurs in private and failure in full view.
Kudos0

Re: Comcast Offers Free Norton 360

floplot -- Thanks for the information. I am currently running NIS 2010 on three PCs and my subscription expires in 10 days. I had purchased a new boxed copy of NIS 2010 from Costco to use to renew my subscription but I am considering returning it and using the free Norton 360 from Comcast. Was just hoping that I would be able to update it to Norton 360 Version 4 when it comes out.

Kudos1

Re: Comcast Offers Free Norton 360

Hi Ed

I believe that is a question you should ask Comcast. I believe your subscription would not be a Symantec subscription any more, so I don't know how the new versions would be handled. You should get an actual description of the program features you will be getting from Comcast before you make the actual decision to go with them.

Success always occurs in private and failure in full view.
Kudos0

Re: Comcast Offers Free Norton 360

Thanks for the response. I will check with Comcast and see if they have any information.

Kudos1

Re: Comcast Offers Free Norton 360

If you want to hang in there a bit, I'll load the Comcast version on a test computer and take a look at it.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Comcast Offers Free Norton 360


Phil_D wrote:

If you want to hang in there a bit, I'll load the Comcast version on a test computer and take a look at it.


I would appreciate that very much...thank you.

Kudos1

Re: Comcast Offers Free Norton 360

The Comcast Norton Security Suite downloaded via the Norton Download Manager in about 90 seconds. The installation followed and took just over one minute.

It appears to be a customized version of Norton 360v3 with a version number of 3.5.2.11. There is no option for online backup, but of course there is the option for local backup.

I will leave it installed for a day in case you have any questions. I think it would be important to find out if this version can be updated to 360v4 when it becomes available.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Comcast Offers Free Norton 360


Phil_D wrote:
I think it would be important to find out if this version can be updated to 360v4 when it becomes available.

Yes, that is the question that most interests me.

Thanks for taking the time to try it out.

Kudos2

Re: Comcast Offers Free Norton 360

Since I am a comcast high speed internet customer I decided to find out more about this offer. The comcast customer service rep. couldn't help much so he transferred me to a Symantec support agent in India. She was very helpful and even knew the version number of the current release of N360. According to her comcast customers will be able to upgrade to N360 4.0 when it comes out. She also said if you encounter problems dont call comcast support as Symantec has a dedicated toll free number to call just for questions or problems regarding the new comcast Norton Security Suite: [number removed by moderator] Please contact http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html for questions about this offer.

[edit: removed phone number per the Participation Guidelines and Terms of Service. Added official link to the post]

Kudos0

Re: Comcast Offers Free Norton 360


Ed_in_OR wrote:

Phil_D wrote:
I think it would be important to find out if this version can be updated to 360v4 when it becomes available.

Yes, that is the question that most interests me.

Thanks for taking the time to try it out.


Probably not.

Most ISP just use a security vendor and update it after half a yerar or so. It's the same with Kaspersky and F-Secure for example

"All that we are is the result of what we have thought"
Kudos0

Re: Comcast Offers Free Norton 360

Kudos0

Re: Comcast Offers Free Norton 360

Is anybody using the new Norton Security Suite offered by Comcast.  Is it the same as 360?  Better?  Worse?

Kudos0

Re: Comcast Offers Free Norton 360

Kudos2

Re: Comcast Offers Free Norton 360

I am using it, and it is very good.  It is N360 without the online backup.

Make sure you remove any other anti-virus/security products before installing Norton.  If you are using McAfee, use the MCPR tool after uninstalling McAfee through add/remove programs.  Then reboot the pc, then use the MCPR tool.

Kudos0

Re: Comcast Offers Free Norton 360

I'm curious if anyone has tried upgrading the free Norton 360 to the recently-released Version 4?

http://community.norton.com/t5/Norton-360/Norton-360-v4-is-now-available/td-p/205021

I plan to move to Comcast's offering once my subscription to NIS 2010 expires and am wondering if it will upgrade to the "latest and greatest?"

Thanks.

Kudos1

Re: Comcast Offers Free Norton 360

This is an update to my earlier post (message 10) in this thread. Apparently the person I spoke to in January was either misinformed or overly optimistic. I contacted customer support for the Norton Security Suite again today and this time was told that version 4 is not available for Comcast customers and there is no release date, she said that Comcast customers will be notified when version 4 is available, no telling when that will be though. Considering the huge number of Comcast customers that are looking to upgrade to version 4, the lack of reliable information on this subject is somewhat frustrating.

Kudos0

Re: Comcast Offers Free Norton 360

I wonder if you install the version from Comcast, could you then perform an upgrade using the Version 4 file downloaded from Symantec? 

Of course, since this is SECURITY software, you may not wish to mess around with it and potentially mess up your system.

Kudos0

Re: Comcast Offers Free Norton 360


Ed_in_OR wrote:

I wonder if you install the version from Comcast, could you then perform an upgrade using the Version 4 file downloaded from Symantec? 

Of course, since this is SECURITY software, you may not wish to mess around with it and potentially mess up your system.


According to a poster at the Comcast security forum, this is what you will see if you try that:

A problem has occurred that needs your attention: The upgrade you are attempting to install is not

compatible with the currently installed product. Please contact your internet service provider for the correct upgrade or uninstall the version of the product already on your computer and try again.

Kudos1

Re: Comcast Offers Free Norton 360

Ed_in_OR, go to the Comcast.net forums website, scroll to the bottom of the page and click on Comcast High Speed Internet, then sign in to your Comcast account. After that you should be at the Comcast Support Forums, click on security and antivirus at the top, then scroll down to this thread:  Norton 360 V 4 now available for upgrade for current users.

That will give you some additional info.   ComcastForum

Kudos0

Re: Comcast Offers Free Norton 360


Turbo wrote:

Ed_in_OR, go to the Comcast.net forums website, scroll to the bottom of the page and click on Comcast High Speed Internet, then sign in to your Comcast account. After that you should be at the Comcast Support Forums, click on security and antivirus at the top, then scroll down to this thread:  Norton 360 V 4 now available for upgrade for current users.

That will give you some additional info.   ComcastForum


Think it would be helpful to point out that ... the first post in the thread reports a link to update to v4.  Only reading further reveals that this forum thread currently (2/26/2010) confirms what you posted earlier - update not available for Comcast version.

Kudos1

Re: Comcast Offers Free Norton 360

The thread in question on the Comcast Forums is located here.

True, as of 02/26/2010, the upgrade to V 4 for COMCAST customers is not available!

I have requested info from the Forum Administrator about the V 4 upgrade schedule for COMCAST  users and also suggested the COMCAST Secuirty folks publish complete instructions on how to upgrade to V 4 from V 3.  When I receive a response, I'll post it here as well.

Kudos0

Re: Comcast Offers Free Norton 360

Thanks to Turbo, pkg, and yank for the information.

Kudos0

Re: Comcast Offers Free Norton 360

 Per Stacie Wong from Symantec.

02-17-2010 05:08 PM

The product available through Comcast--Norton Security Suite--is unique to Comcast and therefore not on the same release schedule as Norton 360. But rest assured, Comcast customers who are eligible for the Norton product as a part of their high speed Internet access package are eligible to receive any upgrade to the product when it is available.

Thank you for your interest in Norton.

http://community.norton.com/t5/Norton-360/Norton-360-v4-released-Where-to-download/m-p/204993#M27457

Kudos0

Re: Comcast Offers Free Norton 360


k2nnj wrote:

 Per Stacie Wong from Symantec.

02-17-2010 05:08 PM

The product available through Comcast--Norton Security Suite--is unique to Comcast and therefore not on the same release schedule as Norton 360. But rest assured, Comcast customers who are eligible for the Norton product as a part of their high speed Internet access package are eligible to receive any upgrade to the product when it is available.

Thank you for your interest in Norton.

http://community.norton.com/t5/Norton-360/Norton-360-v4-released-Where-to-download/m-p/204993#M27457


Thanks for the feedback -- I suspect that there are a few words missing at the end of that paragraph which should go on " .... through Comcast's arrangement with Norton".

I don't think it means they can just expect to get it through the normal Norton channels that we non-Comcast users access. There are physical differences in the programs.

FWIW

Hugh
Kudos0

Re: Comcast Offers Free Norton 360

Sorry about the layout -- this is what I posted:

I even deleted the contents and recreated them but ....

Hugh
Kudos0

Re: Comcast Offers Free Norton 360

What was the point of that?

Kudos0

Re: Comcast Offers Free Norton 360


k2nnj wrote:

What was the point of that?


If you are addressing me the point was perhaps obscured by the distortion the system caused to my posting where the essential part was:

<< [ k2nnj ]   Thanks for the feedback -- I suspect that there are a few words missing at the end of that paragraph which should go on " .... through Comcast's arrangement with Norton".

I don't think it means they [Comcast users of the Comcast N360] can just expect to get it through the normal Norton channels that we non-Comcast users access. There are physical differences in the programs.  >>

Hugh
Kudos0

Re: Comcast Offers Free Norton 360

The only difference is the name and there is no online backup.

Kudos0

Re: Comcast Offers Free Norton 360


k2nnj wrote:

The only difference is the name and there is no online backup.


Which means there are differences in what modules are there or are active ..... and how you reach support.

And their users will not get updates in the same way. As you may have seen someone has tried to update their Comcast V3 with the public V4 and it won't. This is quite normal.

Hugh
Kudos2

Re: Comcast Offers Free Norton 360

Hello

The important difference here between the Comcast version of N360 and the actual Norton version of N360 is that you can not receive the update to version 4 from the Symantec website or our links to the download which is given out in the Forum. The important thing to note is that the update to version 4 will have to come from Comcast when they are ready to distribute it, when ever that may be. Comcast users of Norton Security Suite will have to keep after Comcast to update the program for them since it is a special version of the program.

Success always occurs in private and failure in full view.
Kudos0

Re: Comcast Offers Free Norton 360

Ok.  But the program is made by Symantec.  How is it up to Comcast?  Did Symantec already "give" the update to Comcast to distribute?

You make it sound as if this is a Comcast product and not Symantec.  I interpret the press release to basically state that Comcast paid Symantec a dollar amount to make a Comcast branded version of N360 and allow Comcast to distribute to it's customers. 

Kudos0

Re: Comcast Offers Free Norton 360

Hello k2nnj

It is up to Comcast to provide version 4 when they have it ready. It's just like Comcast users had to get Comcast Security Suite from the Comcast site. The same thing applies to version 4.


The highly-acclaimed Norton™ Security Suite powered by Norton 360™ technology provides comprehensive and effective security tool available to help keep you and your family safe online


This quote above was taken from the Comcast website. Usually when a product is powered by another company, that means that the technology from the other product was used. To me, that quote above makes it sound like Comcast made the security suite based on N360 technology. Even if Symantec made the product for Comcast, it will still be up to Comcast to distribute it. We are just users here, so I have no idea who made the Comcast Security Suite. It is a Comcast product because it has it's own backup system which is different from Norton N360.

I

Success always occurs in private and failure in full view.
Kudos0

Re: Comcast Offers Free Norton 360

If that reasoning applied, this forum would be at comcast.com not symantec.com.  Also, we really should be calling this Comcast 360.

Kudos1

Re: Comcast Offers Free Norton 360

The thing is, that Comcast does have its own support forum.

Comcast Support

We are attempting to provide support for the Comcast users because we do have more product knowledge until there are a few more knowledgeable users on their forum.  Several of our users have switched to the Comcast version and it is to be hoped that they will spend some support time on the Comcast forum.

We are not privy to any agreements regarding products or services between Comcast and Symantec.  If the Comcast users want to be able to upgrade their versions they will need to make that clear to Comcast. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Comcast Offers Free Norton 360

delphinium -- Appreciate your comments. I get a "Page Expired" message when I click on the link you provided.

Kudos0

Re: Comcast Offers Free Norton 360


delphinium wrote:

The thing is, that Comcast does have its own support forum.

Comcast Support

We are attempting to provide support for the Comcast users because we do have more product knowledge until there are a few more knowledgeable users on their forum.  Several of our users have switched to the Comcast version and it is to be hoped that they will spend some support time on the Comcast forum.

We are not privy to any agreements regarding products or services between Comcast and Symantec.  If the Comcast users want to be able to upgrade their versions they will need to make that clear to Comcast. 


The correct link is here and the COMCAST folks do appreciate Norton helping us out.

However, a Norton employee (Wang name comes to mind) stated on here that COMCAST customers would be supported and eventually upgraded to V 4. 

My question is why do some of the posters on her leave us COMCAST folks with the impression that what appears to be their personal opinions are in fact the "official word" from Norton?

Now if a Norton Employee comes on and says that we the COMCAST folks can not obtain help from this Norton Forum, then fair enough.

Kudos1

Re: Comcast Offers Free Norton 360

I am not a Comcast subscriber, but I was wondering what the User Licensing Agreement has to say about product updates for the Norton Security Suite.  In my experience, when an ISP offers a free version of a commercial product the complimentary version will seldom contain the most current technical or convenience features that would be found in the paid version.  I would not really expect Comcast to make the latest state-of-art program available free of charge, but given that many users of the paid product are considering moving to the ISP's offering, it would be nice if either Symantec or Comcast could clear the air so that users do not have to guess about when, or if, enhancements will be added to the free version.

Kudos1

Re: Comcast Offers Free Norton 360


yank wrote:

Now if a Norton Employee comes on and says that we the COMCAST folks can not obtain help from this Norton Forum, then fair enough.


Hello yank and welcome,

Obviously I am not a Symantec employee, but as far as I am concerned, all are welcome to participate here. I have no doubt that you will find the Norton Community members willing to help out in those areas that are common to both products.

However, if a question arises about an issue or feature unique to the Comcast Security Suite, we may not know the answer. In that case, a link back to the Comcast Forums may yield better information and hopefully will not be interpreted as an unwelcome gesture.

Hope that helps!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Comcast Offers Free Norton 360

Sorry Ed_in_OR:

I don't know why there is a page error.  When I click on the link, it works.  yank has provided a link to the Norton/Comcast support so hopefully that helps as well, although there seems to be some confusion there as well.  It will all get sorted out eventually.

We are doing our best to provide assistance to the Comcast users because we are all in the same family, but as Phil_D advised, we don't have all the answers either.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos4

Re: Comcast Offers Free Norton 360

Thanks to SendofJive, PhilD, and delphinium for your resposnes. 

I am in a unique situation in that I am currently using a paid subscription to NIS 2010 and won't give up 280 days of my subscription to switch to Comcast Norton Security Suite (CNSS).  I was a former Norton user, I believe System Works 2002 was my first purchase, gave up on Norrton, went to Kaspersky for a few years and then bought a new HP sys with NIS 2009 trial.  OMG what a pleasant surprise, so off I went and got me a 3 PC subscription to NIS 2010 and am very pleased.  Not sure I will switch to Norton 360 anyway, as  Win 7 has backup already and NIS 2010 seems to have more options I can change to suit my needs.  Sorry, if I am preaching to the choir.

Anyway, I have been trying to help out on the COMCAST Forum and I have been referring folks to come here (when we get stuck over there)  for answers, as I know ya'll have been helping with Norton longer than I have. 

The UAL is an excellent suggestion and I will try to get a copy of  it from our forum admin over there and provide feedback - if  I get a copy of it. 

As far as the differences (between Norton 360 and CNSS), the only difference I am aware of is that there is no online backup that is offered with the COMCAST version.  If there are others that you are aaware of, please inform.

I agree V 4's release is a COMCAST thing and I have asked our COMCAST Admin for feedback on "when" it will be available for us.

I will keep an eye out for any COMCAST customer questions that are referred back to the COMCAST Forums and try to insure they are not looked upon as an unwelcome gesture.  I will also make sure these last couple of posts are included in an area where the folks overseeing the COMCAST Security Forum can see what has transpired.

Rome wasn't built in a day and neither was a conversion from McAfee to Norton completed in a day. 

I ( we) certainly appreciate being welcomed here and also any knowledge you can pass on from your experience.  Conversely if you have any questions about CNSS - feel welcome to come on over and ask the question.

Kudos0

Re: Comcast Offers Free Norton 360


yank wrote:
As far as the differences (between Norton 360 and CNSS), the only difference I am aware of is that there is no online backup that is offered with the COMCAST version.  If there are others that you are aaware of, please inform.
I was making a general point that free versions often do not use the latest scanning engines and the most advanced features available, so some differences could be under the hood.  Whatever advancements are present in N360v.4 are not currently included with Norton Security Suite.  I don't know what sorts of expectations one should have about the parity of a free version and a paid version of the same program.  I am aware of one AV company whose free ISP offering is always last year's model.  There is nothing wrong with that - it is free.  A user needs to consider the cost/benefit aspects when deciding which security program to install.  For anyone considering the free offer, but wanting all the newest features, such a decision is made more difficult amid the conflicting information about a possible Norton Security Suite upgrade that may or may not happen.
Kudos0

Re: Comcast Offers Free Norton 360

I asked a user this morning to check and get back to me with the  version of CNSS.

They respsonded with " version 3.8.0.41", which if memory serves me correctly is the latest version of the V  3 software (prior to V 4)

Please correct me if I am wrong.

I agree with you about last year's version.  I have seen last year's version of a lot of programs dirt cheap on the net.

Kudos0

Re: Comcast Offers Free Norton 360

Thanks a lot yank for your able assistance.  We are all going to appreciate it over the next little while. 

You are correct in that the 3.8.0.41 is the latest v3 version.  The v4 version is still so new that we are dealing with a few glitches in it.  Comcast may simply prefer to wait to offer it until it has more time for tweaks. 

Some of our users have chosen to stay with the 2009 versions of NIS that are updated for Win7 for various reasons, and a few of our users are still on 2008 versions. We have some awkwardness trying to remember backward as well as trying to catch up forwards sometimes.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Comcast Offers Free Norton 360

[Edit] This was written and posted before I turned the page <s> Thanks Yank for clarifying so much and acting as a link.
Phil_D wrote:

yank wrote:

Now if a Norton Employee comes on and says that we the COMCAST folks can not obtain help from this Norton Forum, then fair enough.


Hello yank and welcome,

Obviously I am not a Symantec employee, but as far as I am concerned, all are welcome to participate here. I have no doubt that you will find the Norton Community members willing to help out in those areas that are common to both products.

However, if a question arises about an issue or feature unique to the Comcast Security Suite, we may not know the answer. In that case, a link back to the Comcast Forums may yield better information and hopefully will not be interpreted as an unwelcome gesture.

Hope that helps!


One thing we cannot answer, as users helping users, is if or when COMCAST will upgrade their version based on V3 to V4, the current version.

That answer has to come from COMCAST or someone authorized by them.

Apart from that I don't see any cases where we have not tried to be helpful to COMCAST users so if one of us says "I can't answer that" it should not be taken as "I won't anser that".

Symantec Staff here show up with their names in red and since they all have regular jobs programming or with quality control etc they may not be as frequently visible here at weekends.

Hugh
Kudos1

Re: Comcast Offers Free Norton 360

huwyngr - thanks for your post, I am pleased to see so many of you Gurus are responding to helping us "COMCAST USERS" .  

 Maybe we should form a  Guru/CU allegiance!

On second thought, we are all users helping users and not getting paid for it.  It's just fair, as our (COMCAST's) paid employees show up in RED  and usually do not work weekends etiher!

Kudos0

Re: Comcast Offers Free Norton 360

Yank,

Maybe somebody's moonlighting <gdr>

Hugh
Kudos0

Re: Comcast Offers Free Norton 360

For those looking for a comparison chart that shows the differences between N360 and Norton Security Suite click here: Link 

Kudos0

Re: Comcast Offers Free Norton 360


yank wrote:

I agree V 4's release is a COMCAST thing and I have asked our COMCAST Admin for feedback on "when" it will be available for us.


Latest word from COMCAST Forums Admin on V 4 upgrade for COMCAST Norton Security Suite is  "TBD, Released "Soon", No Positive ETA, sorry !". 

It appears our admin is also part of the mushroom syndrome! 

Kudos0

Re: Comcast Offers Free Norton 360

This post has been move to the Other Norton Products board. In the future, please post all Norton Security Suite for Comcast questions to the Other Norton Products board.
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

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