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Kudos0

Delete Quarantine Folder?

Hello all,

I was wondering what would happen if I deleted the contents of my Norton Quarantine folder? Is that a good idea? Bad idea?

Thanks! 

Replies

Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101,

If you delete the contents of the Quarantine folder, the files are gone permanently, not restorable, totally zapped!  The Quarantined files are harmless,  so the only real gain by deleting the contents is saving some space.

MartyNIS-2009 Vista-32bit; NIS-2010 Win7-64bit
Kudos0

Re: Delete Quarantine Folder?

It is not recommended to delete files from the quarantine folder. Files removed from Quarantine are not placed in the Recycle bin. Removing files from Quarantine will permanently delete the files from the computer.

 

Suppose if excel.exe is infected. Norton product knows that this file is essential for the Microsoft Excel to work. So Norton product won't delete that file, instead it quarantines that file. Then you can still use your MS excel program. Now if you delete that file from quarantine, it will be permanently deleted from your computer and the Excel program will stop working. So do not delete any files from quarantine folder until and unless you are sure that the file is of no use.

 

Vineeth--

 

{I was typing here when Marty posted this message}

Message Edited by Vineeth on 05-26-2009 03:12 PM
Kudos0

Re: Delete Quarantine Folder?


CommMajor101 wrote:

Hello all,

I was wondering what would happen if I deleted the contents of my Norton Quarantine folder? Is that a good idea? Bad idea?

Thanks! 


Why in the world would anyone want to keep them? 

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

Obviously anyone would be a little paranoid about leaving files that had been infected on your computer. However, the fact of the matter is that while it is important to remove the threat (the actual virus, spyware, trojan, etc), the once infected files are often still necessary for your operating system and various other programs to function properly. Message Edited by pexley on 05-26-2009 05:21 PM
Kudos0

Re: Delete Quarantine Folder?


Vineeth wrote:

It is not recommended to delete files from the quarantine folder. Files removed from Quarantine are not placed in the Recycle bin. Removing files from Quarantine will permanently delete the files from the computer.

 

Suppose if excel.exe is infected. Norton product knows that this file is essential for the Microsoft Excel to work. So Norton product won't delete that file, instead it quarantines that file. Then you can still use your MS excel program. Now if you delete that file from quarantine, it will be permanently deleted from your computer and the Excel program will stop working. So do not delete any files from quarantine folder until and unless you are sure that the file is of no use.

 

Vineeth--

 

{I was typing here when Marty posted this message}

Message Edited by Vineeth on 05-26-2009 03:12 PM

This is so wrong I don't know where to begin.

Quarantined is quarantined.  Nothing else but Norton is meant to have access to this file.  If an Excel component is found to bevirally infected, you don't want to use Excel.  Period.  Remove it and reinstall it.

The idea of a quarantine is that sometimes someone gets an MS Office document or a JPG or a sound file or a Zipped file that contains vital information.  If the data is important enough there are techniques for getting into the file and retrieving a large part of what is needed.

Sometimes, the original sender might want to see the quarantined file because he thought the file was innocent and wants to see if it really is infected.  And sometimes, you might want to confirm the infected state by sending the quarantined file off to be checked individually.

If none of the above apply, get rid of the darn thing.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?


pexley wrote:
Obviously anyone would be a little paranoid about leaving files that had been infected on your computer. However, the fact of the matter is that while it is good to remove the actual threat (the actual virus, spyware, trojan, etc), the once infected files are often still necessary for your computer to function properly.

Where is all this coming from?

You don't run your computer with infected files.  And if you have a whit of sense, you don't try to "fix" them.  You replace them.  They aren't in the same location.  They aren't referenced any more by the system they were once components of.  They are worthless, dangerous pieces of code.  You uninstall and reinstall a healthy product.

Unless something new under the sun has happened in the world of software and operating systems, the only good infected file is (ultimately) a deleted file.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

mij,

 

Sometimes there are once infected files that simply need to remain in quarantine. What if a part of the windows registry got infected and norton was able to completely clean out the threat. Should I go ahead and reinstall my whole operating system?!

 

Really this is not a fair arguement. What you should do with files in quarantine depends on just what kind of file it is. If it lets say an infected word document, yeah, go ahead and delete it altogether. An infected file tied to your operating system that has been completely cleaned and fixed, consider taking it out of quarantine and restoring it. A file tied to a specific program, lets use the excel example again, it probably is a good idea to delete the file alltogether by uninstalling excel, checking the rest of your system for threats, and then reinstalling excel again.

Kudos0

Re: Delete Quarantine Folder?

I'm in agreement with Mij.  So far as I know, a quarantined file is not repaired or cleaned in quarantine, it is locked away from the system.  It is not accessible.  Once you have determined that a file is not a risk and restored it, or submitted it and received an answer, deep-six it.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1

Re: Delete Quarantine Folder?


pexley wrote:

mij,

 

Sometimes there are once infected files that simply need to remain in quarantine. What if a part of the windows registry got infected and norton was able to completely clean out the threat. Should I go ahead and reinstall my whole operating system?!

 

Really this is not a fair arguement. What you should do with files in quarantine depends on just what kind of file it is. If it lets say an infected word document, yeah, go ahead and delete it altogether. An infected file tied to your operating system that has been completely cleaned and fixed, consider taking it out of quarantine and restoring it. A file tied to a specific program, lets use the excel example again, it probably is a good idea to delete the file alltogether by uninstalling excel, checking the rest of your system for threats, and then reinstalling excel again.


Sorry, Pexley, but you don't know what you are talking about.  If your registry was sitting in quarantine, your computer wouldn't boot up.

If your registry had an infection removed, then the registry wouldn't be sitting in quarantine.

Quarantine is for files, not pieces of code.  The registry is a single file.  Pieces of it don't get placed in quarantine.

Talking about an infected registry is NOT the same as talking about an infected file.

An infected file is a file that initiates bad behavior by being opened in some way.  Most of these files have to be executable files.  A few of these are files like office documents that contain miniprograms called 'macros" or media files that have embedded instructions to certain players and use the players to indirectly do their bad deeds.

An infected registry is not the same thing.  When we talk about an infected registry, we mean that it contains "entries" that when read by programs looking for behavioral guidance are given misinformation.

An infected file is something like a person with a disease.  You quarantine this person so he can't pass on the disease to other people.

An infected registry is like a medical book that gives the wrong information about a disease.  You remove the wrong entries from the book so that doctors won't take the wrong course of action.  You don't quarantine the entries, because that wouldn't have any meaning.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

Well then I should be thankful l have never had to deal with the trouble of an infected system registry .
Kudos0

Re: Delete Quarantine Folder?

Hi Mijcar,

 

 My intention was not to let the user to delete the files, but to make sure that the file is of no use before deleting the file.

 

 There was an issue in 2008 version, when one of the updates wrongly detects that GPIproxy.dll (this file is essential for WinDVD 8.0 to work) as an infection and quarantines it. In that case if you delete this file from quarantine, your product will not work at all.

 

I apologize if my example made confusion, just want to stress that we need to check whether it is a false positive or not before we delete  that file from quarantine folder.

 

Vineeth--

Message Edited by Vineeth on 05-26-2009 04:06 PM
Kudos0

Re: Delete Quarantine Folder?

Wow, didn't know I would spark a debate. Thanks to all for taking the time to contribute, I appreciate it!  The reason I'm asking is because another AntiVirus program I have continues to get stuck while scanning the Quarantine file for Norton. So, I was wondering if I could just empty it in order to have this other antivirus program complete it's scan.
Kudos1

Re: Delete Quarantine Folder?

Hello CommMajor101,

The clearest definition is right from the NIS help section:

"Quarantined items are isolated from the rest of your computer so that they cannot spread or reinfect your computer.

 

You cannot open quarantined items accidentally and spread the virus, but you can evaluate the quarantined items for possible submission to Symantec."

Now, what other antivirus program are you using? Does it run in realtime, or is it an on demand scanner?

There could be a possible conflict.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Delete Quarantine Folder?

I have no idea what an on demand scanner is. The program that's getting stuck is Avira AntiVir Personal - Free addition, if that helps.  Thanks!
Kudos1

Re: Delete Quarantine Folder?

Having two realtime anti-spyware / antivirus programs running is not recommended by any security software manufacturer.

You are not getting double protection, but actually setting yourself up for potential conflicts as the two systems compete for available system resources and can clash as the two products attempt to scan and analyze the same files on your computer. These conflicts can cause you to have less protection against threats.

I would highly recommend that you uninstall Avira.

An on demand scanner is a scanner that does not run in realtime in the background but only when the user initiates it. Generally these types of scanners are used only occasionally.

The FREE version of Malwarebytes here is an on demand scanner which you can use just to double check your system once in a while. This version does not run in the background and will not conflict with your Norton Product.

Message Edited by Phil_D on 05-26-2009 08:18 PM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Delete Quarantine Folder?

Yes I already have Malwarebytes, thank you for the recommendation though. Also, I think I'm going to keep Avira. It's the only program detecting a certain virus on my computer that Norton isn't detecting.  So, I guess the resolution to this issue is to review the stuff in the quarantine folder and delete as necessary, right?

Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101,

I certainly won't force you to configure your system in a particular manner, but I also can't recommend having two realtime security products on your system.

What "virus" is Avira detecting? Is it continual? Are you sure it is not a false positive or caused by the software conflict?

I can only volunteer my advice to help you get the highest degree of security possible.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Delete Quarantine Folder?

I appreciate it Phil!  Avira is detecting ADSPY/Gdown, but the scan keeps getting stuck while scanning the Quarantine folder for Norton, so I can't complete the scan in order to delete the ADSPY files.

Thanks for your help! 

Kudos2

Re: Delete Quarantine Folder?


CommMajor101 wrote:

I appreciate it Phil!  Avira is detecting ADSPY/Gdown, but the scan keeps getting stuck while scanning the Quarantine folder for Norton, so I can't complete the scan in order to delete the ADSPY files.

Thanks for your help! 


Something doesn't scan about what you just said.  (Pun intended.)

Most AV programs delete or quarantine files as they are identified as infected.  To the best of my knowledge, this is how Avira works.  The only reason for an AV program not moving or deleting malware is because it can't access it.  For example, if the malware is being held quarantine by another program.

From your description of what's going on, it sound like Avira is detecting one of two things:

A piece of malware sitting in Norton's quarantine folder.  Since Norton won't let any other program access it, Avira won't be able to do anything with it, and the two programs engage in a tug-of-war, which is exactly what Phil warned you of, and Avira gets locked up.

Or Avira has hit Norton's signature list and identified the file as malware because it contains a signature that matches one it uses.  So it is trying to delete Norton's signature file and Norton is saying it can't do that, which is exactly what Phil warned you of, and no matter which program wins this battle, you lose.

I know you think you have a sound reason for keeping Avira.  After all there is a new piece of malware out there that Avira can identify (unless it is a false positive!) that other programs aren't identifying.  On the other hand, for every AV program out there, there is also probably one new piece of malware that that program will be the first to identify and write signatures for.  Does this mean you should keep dozens of AV programs on your computer, all active and triggering each other's virus signatures, just because each one will identify something the others won't (unless it is a false positive) for some short period of time?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

Couldn't have said it better.

And similar advice about multiple realtime scanners is also mentioned on the Avira Forums, where it appears you were also seeking assistance for this issue.

I really think it's in your best interest to use only Norton.

Best Wishes.

Message Edited by Phil_D on 05-26-2009 09:19 PM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Delete Quarantine Folder?

Hi -

Here is some information about that:


ADSPY/Gdown is a trojan that monitors internet activities on infected computers and display advertisements based on the gathered data. ADSPY/GDOWN can also redirect web browsers and the homepage on the compromised computer.

Damage level: LOW

Adware: Gdown

Systems affected: Windows.


Just in case.

Message Edited by Compumind on 05-26-2009 09:12 PM
CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?

CommMajor101 -

The SOLUTION to your problem is to exclude Norton's Quarantine folder from Avira's scan and vise versa.  The files are locked away and can do no harm at the present.  This will allow the scanner to finish, clean your system (if possible) and not botch up anything.  Be careful that Avira does not want to delete or fix anything of Norton's and you will be fine.

Win7 x32 SP1
Kudos0

Re: Delete Quarantine Folder?


Compumind wrote:
...

ADSPY/Gdown is a trojan that monitors internet activities on infected computers and display advertisements based on the gathered data. ADSPY/GDOWN can also redirect web browsers and the homepage on the compromised computer.

...

So is any of this happening on your computer?  If not, then it seems likely that this is either a false positive or else it has been identified and contained by Norton under a different name.  This type of infection does NOT sit dormant.  You either have it (and see it, except for the very short time it takes to propogate itself) or you don't.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

Hi -

Regarding dbrisendine's post -

I understand what you are saying, but what about the software internals (of both programs) conflicting?

It's worth a test, though!

Message Edited by Compumind on 05-26-2009 09:24 PM
CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?

Years and years ago, I actually had McAfee and Norton on the same computer, back before they checked for each other's presence (now, each refuses to install when the other is onboard, and more power to them).  That was a marriage made in Hades!  I had more problems than I ever dreamed of and even uninstalling was a nightmare, because the uninstalling of one product simulated the behavior of malware to the other product.  By the time I was done, there was such corruption on my computer that I couldn't get the remaining program to work right again, and I mean ever, or at least until I reformatted and reimaged my computer.

Now I have an image for you, comp.

Pretend you are a business hiring a security firm to patrol your premises and keep out intruders.  The firm runs its own random sweeps as well as scheduled ones and has set up an identification program for its guards.  Now your vice-president suggests that you back them up with another security firm.  Heck, two is twice as good as one.  The firm he suggests also has their own random sweeps and scheduled ones, and their own unique identification program.  Each firm will behave independently and unaware of the other because each is using proprietary techniques.

How long do you think it will take before some innocent guard gets killed?

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

Ok, I am understanding what you guys are saying about the tug of war these two programs are doing.  I'm afraid that if I uninstall Avira that the virus I do have on my computer will go undetected (since Avira is the only program detecting it). If it's not being detected my other programs, should I even worry about it that much?
Kudos0

Re: Delete Quarantine Folder?


CommMajor101 wrote:
Ok, I am understanding what you guys are saying about the tug of war these two programs are doing.  I'm afraid that if I uninstall Avira that the virus I do have on my computer will go undetected (since Avira is the only program detecting it). If it's not being detected my other programs, should I even worry about it that much?

How long has it been detected on your computer?  Hours, days, weeks?

Seriously, if it has been on your computer for more than a couple of reboots (these malware do a lot of their damage with each new reboot) and you haven't experienced its pop-up ads, then I really think it is either not really there (false positive by Avira) or in quarantine already by Norton.

Avira should have told you what file it sees as the culprit.  Have you found the file and had it checked by Norton?  If you can't find it, then it is almost certainly hidden in quarantine.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

You have not said where this virus is yet.  I would do as I suggested so the scan can finish and located the file(s) in question with the virus.  If this is Norton' definitions files then remove Avira, if not then clean the virus out and leave them alone. 
Win7 x32 SP1
Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101 -

Why don't you just uninstall Avira in Safe Mode, reboot and then run a Full System Scan in NIS 2009, while disconnected from the internet and back in Safe Mode again?

Let's start at the most basic level and see what happens.

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?

Please disable system restore should you choose to go this route.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Delete Quarantine Folder?


Compumind wrote:

Hi CommMajor101 -

Why don't you just uninstall Avira in Safe Mode, reboot and then run a Full System Scan in NIS 2009, while disconnected from the internet and back in Safe Mode again?

Let's start at the most basic level and see what happens.


Why?

Comm has had no problem running a scan with NIS.  It's Avira that locks up.

Assuming Comm was really infected with that worm (which I think he isn't), then it isn't his connection to the internet that will be a problem so much as each reboot.  I don't know this worm in particular, but the general class of this kind of infection has the property to embed itself deeper and deeper into the system with each reboot, using reboots the same a lot of installations do: to copy files at boot up into places it couldn't copy them after boot up.

I think the suggestion made by Delph is more important.  If there is an infection, find the root cause now, and see if it can be removed before a reboot allows it to settle in any deeper.

Message Edited by mijcar on 05-26-2009 07:49 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

lol - ok, let me see if I can answer everyone's questions:

1) mijcar - this has been detected on my computer for about 2 weeks now; I've been too afraid to use the internet so I don't know if I am getting pop ups; the file being detected changes but the original file source is the same - it's in C:\WINDOWS\Temp - but the full file name changes. I don't know what you mean by have I had it checked by Norton. I've done scans and Norton doesn't detect it.

2) dbrisendine - How do I exclude Norton's quarantine folder from Avira? 

3) Compumind - I do not have NIS 2009 - only whatever version came with my like 5 year old Dell (I recently did a system restore, so that's the version of Norton that I have).

Ok, so I removed Avira from my computer and I'm going to run a full Norton scan, although, I have in the past and it hasn't detected anything. But I'll let cha know what the results are from the Norton scan.

Thanks again for all the posts, this is the best response I've ever gotten in a website help forum before! 

Kudos0

Re: Delete Quarantine Folder?

Hit liveupdate first and get the latest definitions, disable system restore and disconnect from the internet. 
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1

Re: Delete Quarantine Folder?

Hi CommMajor101 -

You said:


Compumind - I do not have NIS 2009 - only whatever version came with my like 5 year old Dell (I recently did a system restore, so that's the version of Norton that I have).


Wait! Could you *please* tell us what Norton product you have and the version?

TIA

Message Edited by Compumind on 05-26-2009 10:05 PM
CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?

Ok, well immediate update - my subscription has expired - lol. Guess I can just remove Norton then. What will happen to the Quarantine folder after I uninstall Norton?
Kudos0

Re: Delete Quarantine Folder?

Gone.
Win7 x32 SP1
Kudos0

Re: Delete Quarantine Folder?


CommMajor101 wrote:

lol - ok, let me see if I can answer everyone's questions:

1) mijcar - this has been detected on my computer for about 2 weeks now; I've been too afraid to use the internet so I don't know if I am getting pop ups; the file being detected changes but the original file source is the same - it's in C:\WINDOWS\Temp - but the full file name changes. I don't know what you mean by have I had it checked by Norton. I've done scans and Norton doesn't detect it.

2) dbrisendine - How do I exclude Norton's quarantine folder from Avira? 

3) Compumind - I do not have NIS 2009 - only whatever version came with my like 5 year old Dell (I recently did a system restore, so that's the version of Norton that I have).

Ok, so I removed Avira from my computer and I'm going to run a full Norton scan, although, I have in the past and it hasn't detected anything. But I'll let cha know what the results are from the Norton scan.

Thanks again for all the posts, this is the best response I've ever gotten in a website help forum before! 


First, a big OMG!

Your Norton is so out-of-date.  It's search engine doesn't even compare to the current one (which is faster, less intrusive, and more  comprehensive in its scanning).  This week you can get NIS 2009 (three user version) for free from Office Depot, so I suggest you check it out asap. In the meantime to stay protected, download the free trial version of NIS 2009 from the Symantec site.  Once you "buy" your product from Office Depot, you can use the activation key it comes with to convert your trial version to the full version.

Please don't delay.  All our assistance was predicated on your having an up-to-date product.  It is standard practice for one of us to ask about your product version, but somehow this slipped by us this time.

Okay.  To scan a particular file using Norton, right-click on the file and you will see the option to have it scanned by Norton.  There you go.

Two weeks is a long time.  If you've rebooted even three times over that period of time and you don't have any symptoms of infection, then you are probably clean.

The pop-ups we refer to are not from the internet.  They are from malware living on your computer.  They generally have some message about how your computer is infected and try to lead you to a dummy AV program.  If you click on the popup links, you are actually giving it permission to infect you.

All this is unmissable and if you'd been experiencing something like this, your posts here would have been substantially different.  

Good luck

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101 -

Don't leave yourself unprotected while connected to the Internet!

Uninstall whatever version of Norton product that you have and do the free NIS 2009 Trial, ASAP.

The quarantine folders *should be deleted*  - we need to check.

You are probably already infected.

Do you have another computer to test with?

Message Edited by Compumind on 05-26-2009 10:16 PM
CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?


Compumind wrote:
...You are probably already infected

Are you basing this on anything you have read in this thread?

I am very concerned about the use of FEAR when we communicate with the people who come asking for help.

Most people know very little about their computers and even less about malware.

They are already fearful and do not need to have that fear stirred up.  Calmness and good instructions will be a lot more useful to them and bring a lot more people to us in the long run.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

mijcar, how do I get this wonderful free version of Norton 2009?
Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101 -

Here is the link - http://www.symantec.com/norton/downloads/index.jsp

Choose NIS 2009 Trial.

Don't worry!

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?

But how do I get the full version for free from Office Depot?
Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101 -

On that note, I defer to mijcar.

However, you should do the trial now - you have 15 days to activate it with the new key.

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?


CommMajor101 wrote:
But how do I get the full version for free from Office Depot?

Go to their online site and look for this week's specials.  If they have a store near you, you should be able to get it their.  By the way, most retailers offer the same specials.  Staples is a good place to look, too.

Remember that "free" in the world of retail means first you pay for it, then you get rebates.  

But ultimately, it is free.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

The ad says you have to provide proof of ownership, does that mean for the 2005 version I currently have? If so, how do I prove that? What kind of proof are they looking for? Thanks for your help!
Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101 -

Usually a receipt, a proof-of-purchase seal from the original box, or the first page of the manual, etc.

Contact Customer Service (Chat) for more details.

Cheers.

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Delete Quarantine Folder?


CommMajor101 wrote:
The ad says you have to provide proof of ownership, does that mean for the 2005 version I currently have? If so, how do I prove that? What kind of proof are they looking for? Thanks for your help!

The rules change by the minute, but usually a screen-shot of your help menu ABOUT for the NIS currently on your system would suffice.  Also, the proof of ownership is only applies to the upgrade part of the multiple rebate.  If for some reason, you don't qualify, you would only lose that portion of the rebate.

By the way, Symantec is happy with installation CDs for any Symantec product, not just security products. Also cover pages of old manuals that came with the product.  There are tons of ways to do this.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Delete Quarantine Folder?

But my Norton came installed on my computer, so what do I do there? I don't have manuals, boxes, etc. to show as proof.
Kudos0

Re: Delete Quarantine Folder?

Update - nothing was detected by the Norton scan.
Kudos0

Re: Delete Quarantine Folder?

Hi CommMajor101 -

Let's recap.

What security software do you have on your computer right now?

I assume NIS 2009 Trial. Did you run a *full* system scan?

Message Edited by Compumind on 05-27-2009 09:29 AM
CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8

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