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Kudos0

Difference between 3 user license and 1 user 3 pc license.

Sorry, can't find the answer to this anywhere. I know a 3 user license allows 3 different people to use the product on 3 different computers so does a 1 user 3 pc license mean it has to be installed on 3 pcs at one central location (home) or could I install a 1 user 3 pc license on 3 different computers in 3 different cities?

Thanks!

Replies

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hi here is a link to a similiar question I asked: http://community.norton.com/t5/Norton-Internet-Security-Norton/When-renew-2010-what-does-1-user-package-mean/m-p/198165

I take it to mean the one user 3 pc is one household prob one ip address. For pc's outside your home I think it needs to be a multiple user stated package license.

More info: http://community.norton.com/t5/Norton-Internet-Security-Norton/Subscription-Problem-Asking-for-a-VERY-early-renewal/m-p/192089#M95992

Kudos2

Re: Difference between 3 user license and 1 user 3 pc license.

Hi tenofhearts12,

Welcome to the forum. The multi-license consumer packages are only valid in a single household. I am not aware of any consumer packages which cover multi-household.

This might be available in a corporate license but not a consumer license.

If you can provide a link to the license agreement from which you purchased this I can provide more detail. Did you purchase direct from Symantec or through a 3rd party vendor?

But in short, a 3 user license applies only to a single household. This specific post by a Symantec employess (this comes from the thread that artfreak posted but links to a specific post within that thread) gives a very clear definition of what defines a single household.

The IP address does not matter as long as it is a single household as defined above.

Hope this helps.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Allen: thank you for correcting my reply ...if I could delete it I would. I need to watch what I reply too.

The two terminology the poster mentions are confusing but are the same then.

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hi artfreak,

Please don't think anything about it. Licensing terms can indeed be very confusing because of the wording.

All that "legal speak", you know!

You provided very good links for reference.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Thanks everyone for their response. I have different vendors (Kaspersky for one) advertise a 3 USER license to where myself and 2 others split the cost and installed on 3 different pcs in 3 different households. This was the basis for my question when you see a license for 1 User 3 PCS.

You pay more for a 1 User 3 pcs or a 3 user license as opposed to a single user, single pc license so I guess I don't see why it would matter onto which 3 pcs the product was installed.

Thanks!!

Kudos1

Re: Difference between 3 user license and 1 user 3 pc license.

Maybe the wording is vague so you can do it (use it on 3 pcs outside a house hold) but they don't want everyone to try it? I think money is money you buy the 3 pc licenses maybe your relative can not afford a good security suite and lives in another town so I think it would be in Symantecs interest to allow using them outside the single home use.But keep it in the family so to speak...

just my thoughts

Cheers Mo Windows 7 64 bit, NIS2013
Kudos3

Re: Difference between 3 user license and 1 user 3 pc license.


tenofhearts12 wrote:

[ ... ]

You pay more for a 1 User 3 pcs or a 3 user license as opposed to a single user, single pc license so I guess I don't see why it would matter onto which 3 pcs the product was installed.

Thanks!!


Norton has posted a message dealing with this but I don't have a link to it.

In general regardless of the which manufacturer it is, the terms of the EULA should be the defining terms for the licence you use the product under (you buy a licence and the software media but not the software itself)

Norton's explanation has been that you can use the 3 PC licence (not 3 User) on 3 different PCs in one "Household" -- in the real world that could be any number of users if it was a large family -- and "Household" would in practice include say a laptop used by a child of the family even if away in college.

But the practical limiting factor is that all three installations are activated in the same account with ONE email address and the same password. So if you were to decide that your Household included your best mate living in TImbuctoo you would have allow him to use your email address and password.

But let's remember that sometimes we don't want to ask too many questions or we may not like the answers we get but definitely the cost sharing situation you mention would be illicit use of the product as defined in the terms of the licence.

Hugh
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

HI tenofhearts12,

I appreciate your views on this but I can only go by what Symantec has indicated in various posts through the months and on the wording of the EULA. The EULA does state single household and the link I provided above had a definition of single household by a Symantec employee.

I most definitely tend to agree with Huwyngr assesment of the laptop scenario. I think the official place of residence would become the determining factor. If my partner has a laptop which he occasionally takes to a different location, the license does not suddenly become invalid just because he is temporarily away at college or in some internet cafe. If his place of permanent residence changed then we would be obliged to have separate licenses.

Bottom line is that all 3 share a single user account as Huwyngr also mentioned above. So first of all, do you really want multiple people having your account information?

And even if you are OK with this, it does not change the definition of single household. However we define household, 3 different homes in 3 different cities clearly does not meet the defition of single household.

I don't know this for sure but I think that perhaps Symantec came up with this multi-computer/single household concept because the idea was to secure a shared network environment - e.g., your home network, even if that has mutiple computers. Someone living in a different location clearly does not share that home network and are therefore not covered under the single license. Again this part is just my guess as to the rationale behind it.

You can feel free to contact Customer Service to inquire further.

In the end Symantec is the only ones who can give you the final word on any licensing questions. All I can do is provide what has been stated by Symantec before.

Hope this helps.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Great point Hugh.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos1

Re: Difference between 3 user license and 1 user 3 pc license.

HI tenofhearts12,

Here is an additional thought on this to ponder on a bit.

Clearly there is a cost savings associated with the multi-user license. If Symantec allowed computers in different households to comprise this 3 computer license then what is to stop people from doing this with a friend or co-worker, etc?

The idea around a single household is to protect that home network and the fact that it is the same household usually means the people involved are part of the same family so for this you get a discount vs paying for 3 altogether separate licenses.

Symantec could stand to lose a lot financially if they opened this up to 3 altogether different households.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

> The idea around a single household is to protect that home network

Are you saying that when your kid goes away to college -- for four years if you're lucky, more if they can't get the classes they need when they need them, which is the current situation -- that you can't install NIS on your kid's new college computer?

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hi joen

Actually I am not saying that at all. I mentioned in my earlier post that I thought this type of situation would be covered but I do not know for sure. On this one you really need to check with customer service at the link I provided earlier.

I would appreciate if you could post back when you find out.

If you prefer I will ask a Symantec staffer to reply on this thread.

Allen
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

- So, if one buys a One-User, Three-P.C. Licence, then this is for three computers in the same Household? 

- If one buys a Three-User Licence, does this mean that one can use the Product Key on three different computers in three different Household?

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.


Floating_Red wrote:

- So, if one buys a One-User, Three-P.C. Licence, then this is for three computers in the same Household? 

- If one buys a Three-User Licence, does this mean that one can use the Product Key on three different computers in three different Household?


First I'd really like to see where the wording "three user license" comes from. If bought directly from Symantec I've seen wording related to a certain number of computers but never number of users.

What does 3 user license even mean? Protection is at the computer level by definition. If I have 50 users on a single computer do I need a 50 user license? The point is, number of users does not make sense to me.

When you install NIS or N360 on your computer, you are protecting your entire computer, not a user on that computer.

I've seen Symantec use terms like number of household PC's or number of home PC's but I've never seen number of users. Home vs household means the same thing.

If number of users is mentioned in terms of license rights when purchasing through another vendor, then the wording is misleading in my opinion and I'd be curious to see this if anyone has a link to provide.

I completely agree that the wording should be consistent across multiple products if the intended licensing is in fact the same but on the many threads which have been on the forum over time, Symantec has consistently reiterated the concept of a single household.

I've sent a message to a Symantec staffer to request they provide further comment on this thread.

Thanks very much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1

Re: Difference between 3 user license and 1 user 3 pc license.

I appreciate all of you discussing this further.  I was still confused but didnt want to ask for fear I was the only one.

Similiar to Floating Red.  I need clarification of the difference if there are products that say license vs user.  To me multi licensed means more then one household..."user" I get, but licensed I dont.

Anyway thanks for info...Im one to stick with rules and be honest so I truly like to know for future reference.

Ive no use for more then one pc now but I may in the future.

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hi artfreak,

Please don't ever hesitate to speak out if something is not clear. Everyone is entitled to get the answers they need.

I agree that the exact wording is not consistent.

I found reference to multi-user license at this link. But if you notice the wording it still talks about adding protection for addtional PC's.

At the top it starts with: Norton 360 may be installed on three computers at one time. You can also purchase Norton 360 in multi-user packs which enable you to install it on up to 5 or 10 computers. If you want to install Norton 360 on more than the total number of multi user licenses that you have,

But then later it goes on to say: Under Activities, click Protect Additional PCs (Buy Now).

Notice also that it has you log into your Norton account to purchase addtional protection further indicating that the right to install the program on addtional computers is centric to a single household or user.

This is my interpretation of the so called "multi user" license.

Let's see what Symantec staff have to say.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hi thank you for the info and thanks for telling me to ask what I need too :) I really appreciate this forum!

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hello

On the bottom of every page I think of this Forum, there is a section called License Agreements. I just took a look at what is listed there. I saw all the Norton products listed and broken down by year also. They are all pdf files. I didn't read any of the pdf files, but perhaps the clarification of what is being asked in this thread might be in those License Agreements listed down there.

Success always occurs in private and failure in full view.
Kudos1

Re: Difference between 3 user license and 1 user 3 pc license.

Hi Floplot,

Unfortunately it does not because it has very generic wording like the following:

A. use one copy of the Software on a single computer. If a greater number of copies and/or number of computers is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software, You may use the Software in accordance with such specifications;

To my belief there is no consumer license which allows installation on computers involving more than a single household and this is based both on product pages and when I have purchased my own licenses in the past, but more importantly based on multiple threads throughout the forums here in which Symantec employees have consistently referred to the "single household" concept.

But the wording is not consistent across products and there remains certain "gray" areas which do not appear to be directly covered by the documentation I've ever been able to find. Such as the "kid is away at college" issue but the permanent residence is still the primary household.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1

Re: Difference between 3 user license and 1 user 3 pc license.

I just took some time and bounced all over the norton site and its license agreements and even amazon products pages...I agree with Allen..its this gray area but what is consistant is it only ever mentions one household, even on the business software I saw it says multi pc's one office.

Im not sure why it isnt black and white clear in those agreements but nonetheless they consistantly mention one household or one office.  IMHO a kid at college is still part of parents household tho'.  But beyond that...Id say one household no splitting it w/ anyone who resides permanantly elsewhere.  But thats my take

The whole word "multi license" is what confounds me (which is hard to find on product fronts that I saw) but after bouncing about I guess it says one house one office so thats that for me till norton says different.

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Is it because of misleading advertising from vendors selling Symantec products perhaps?

http://shop.bjs.com/productName_stcVVproductId83541121VVviewprod.htm?productID=83541121&sc_cid=DF

http://www.bestbuy.com/site/Norton+AntiVirus+2010+(3-User+Pack)+-+Windows/9516669.pskuId=9516669&ci_src=14110944&ci_sku=9516669&ref=06&loc=01&id=1218117580882

Kudos0

Re: Difference between 3 user license and 1 user 3 pc license.

Hi Folks,

I won't get into the discussion about any possibility of misleading advertising of other vendors as it is not appropriate to discuss in the forum.

The only thing I can say in response is that I would encourage you to contact the vendor you purchased the software from and ask them to clarify the definition. If you still have questions after that you should contact Symantec Customer Service. They can provide you with the appropriate people to contact with these kinds of licensing questions.

Thanks very much.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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