• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Kudos0

Disk Optimization shows a disk I don't have with an error

I'm running Norton 360 Premiere Edition version 3.

It tells me my PC requires a disc optimization to improve performance.

I click the fix now button and it starts to do a disk optimization and then instantly changes the screen to scan request complete with a second line that says "Disk Optimization Drive B: Other Error"

I don't have a Drive B so the fix warning stays that way.

Any thoughts?

Replies

Kudos2

Re: Disk Optimization shows a disk I don't have with an error


PAnastasi wrote:

[ ... ]

I click the fix now button and it starts to do a disk optimization and then instantly changes the screen to scan request complete with a second line that says "Disk Optimization Drive B: Other Error"

I don't have a Drive B so the fix warning stays that way.

Any thoughts?


Drives A: & B: are dedicated to floppy drives of which A is one built into the computer. If you plug a USB connected floppy drive into a computer without a floppy drive built in it will be identified with B: despite no A: being there.

One question and a suggestion: 

-- have you ever plugged a USB connected floppy drive to the computer? If so the system might be remembering this.

-- can you go into BIOS Setup and see if drives A: & B: show up there and if there is a drive B: change it probably from Enabled to Disabled but that will depend on your BIOS.

How you get into BIOS Setup depends on the make and should be indicated in your manual or unless hidden behind a flash screen advertising your computer maker come up on screen as you start the computer. If you can't find out, try the DEL key or ask the maker.

Otherwise I'd ignore it putting it down to it being a computer <g>

See if anyone lese comes up with an idea.

If your subscription for N360 is still in force you can update to V4 if you wish without any charge.

Hugh
Kudos0

Re: Disk Optimization shows a disk I don't have with an error

If you have Windows Cd, you can try to boot from it and then repair the Windows using Check disk utility. Boot your system from the Windows CD. At the Setup screen press R to enter the Recovery Console. Select the installation you want to work with (Usually 1). Log on the the desired installation with the administratiors password. If you don't know the password you can try just hitting Enter. You should now be at a C:\WINDOWS> prompt. Type chkdsk \p and press Enter. When it completes, type Exit and again press Enter. Then restart the computer and remove the CD. Now, run the disk optimization from Norton 360 and let us know the results.

 

Yogesh

Kudos0

Re: Disk Optimization shows a disk I don't have with an error

Yogesh --

PMJI

I think that should be chkdsk /p with the forward slash? 

I never knew that the switches behaved differently from the Recovery Console since from the command prompt /p does not repair anything but from the Recovery Console it does! http://support.microsoft.com/kb/314058 

Hugh
Kudos0

Re: Disk Optimization shows a disk I don't have with an error

Yep, that should be a forward slash.

This issue usually gets resolved by running a Check disk. If that does not work, try renaming the repository.

Vineeth

Replies are locked for this thread.