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Kudos0

do i need to pay for renewal from expire?

hello i have got messge that said itz expire and tell me renew it i dont mean to renew i just click and it suddenly got 365 day back i dont know if i have to pay for it my computer come with norton when i bought it i dont write my credit card or anything on my acc . when i go look st my acc from norton wen it got expired in 2011. if i got to pay for it how can i remove the renew? plz replay me i dont want pay the money

Replies

Kudos0

Re: do i need to pay for renewal from expire?

hello i have got messge that said itz expire and tell me renew it i dont mean to renew i just click and it suddenly got 365 day back i dont know if i have to pay for it my computer come with norton when i bought it i dont write my credit card or anything on my acc . when i go look st my acc from norton wen it got expired in 2011. if i got to pay for it how can i remove the renew? plz replay me i dont want pay the money

Kudos0

Re: do i need to pay for renewal from expire?

Hi peter38660,

Welcome to the Norton Community.

Can you tell us which Norton product you have and the exact version from Help > About? Also what version of Windows do you have and is it 32 or 64 bit?

To remove your credit card from your account, please visit your Norton Account. Then click on the Profile tab after logging in, then choose "Billing Information" and you can remove your credit card information.

If you mistakenly renewed your subscription and were charged you can visit Customer Service and request a refund. Please note this is the link for USA/Canada or you can choose a different language if desired.

If you no longer want to run your Norton security software you should uninstall it from Control panel and then download the Norton removal tool from the following link. Run this twice with a reboot in between each run.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=963e7e9e-e723-4334-adae-64777279e15e&seg=hho&ct=us&lg=en&docurl=20080710133834EN

Please be advised that you should run some sort of security software. Do you have other security software you plan to install after removing your Norton product?

Hope this helps.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

thx for helping umm i got norton internet security and i think itz 16.8.0.41 , i got vista itz 64bit i dont got any information in billing information so should needp ay for not? sry my english is not so good

Kudos0

Re: do i need to pay for renewal from expire?

can anyone come help me out plz i need to know where is place that i can look for the amount of money i need to pay and ig i really need to pay or not

Kudos0

Re: do i need to pay for renewal from expire?

https://www.mynortonaccount.com/amsweb/default.do can you check with mynortonaccount to see if you have renewed your product or not. If fact, unless you have auto renewal on, Norton should renew without confirming you. Also with auto renewal on. Norton should have sent an email telling that your credit card will be charged.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: do i need to pay for renewal from expire?

itZ got renewed but i dont write in my credit card or anything on it if it renewed where can i see the price and whice credit card did it sent to ?

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

itZ got renewed but i dont write in my credit card or anything on it if it renewed where can i see the price and whice credit card did it sent to ?


HI peter38660,

Did you check your Norton Account as I outlined earlier? The instructions in my post spells out step by step how to verify what / if any credit card information you have on file.

If there is no credit card information stored in your account then you could not have been charged anything.

You credit card cannot be billed except in two circumstances:

1. You have credit card information on file and auto-renewal is enabled.

2. You purchase a subscription and supply your credit card information.

Also how many days of subscription does the main NIS window show? This will be at the bottom of the screen.

Lastly, the version of NIS you have is 2009 which is way out of date - by two years.

I had asked before, what security software do you intend to run on your computer?

You said you do not want to pay for NIS. However if your subscription expires it will NOT be protecting you any longer. So you need to have some sort of security software.

Please let us know your intentions so we can help you to get NIS cleaned off your computer properly if you plan to run some other security software instead.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

hello agian there are no information in my Billing Information the nis show 365day i dont know any secuit softwave i just got norton that come alone with computer i just got expire today i got meassge said it expire and it tell me renew i just click ok for fun and it got 365 day new i dont know if i got to pay for it my sis have a older norton then me but it expire too but he cant renew , anyway my sis maybe have norton acc too , will  it related  to this norton computer ? where is the payment going to sent to the internet bill or it realed to the internet bill credit card acc or the credit card that bought the computer or it sent me letter that tell me pay. anyway if i need to pay how many that that i can cancel the payment?

Kudos0

Re: do i need to pay for renewal from expire?

Hi peter38660,

Did you supply your credit card information? You could not have been charged if you did not supply a credit card number or have a credit card in your Norton Account.

If your sister and you share the same household and if you purchase a 3 computer license, then both computers can be on the same account.

I think your best bet is to contact Customer Service. Please let me know which language you need and I will supply a direct link to Customer service in that language.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

itz say Expiration Date is Nov 26, 2011  Protection For 3 PCs Remaining Activations 2 PCs                    but i dont see any credit card acc in my acc so do i still have to pay?????? and itz Registration Date Aug 27, 2009   let make it simple  in my acc it said i product norton internet but the billing information dont have my credit card and no address so do i still have to pay?

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

itz say Expiration Date is Nov 26, 2011  Protection For 3 PCs Remaining Activations 2 PCs                    but i dont see any credit card acc in my acc so do i still have to pay?????? and itz Registration Date Aug 27, 2009
 


HI peter38660,

If your expiration date is Nov 26, 2011 then you don't have to pay anything else as you are already protected for almost another full year.

If your registration date in your Norton Account shows Aug 27, 2009 then it would indicate that the purchase was from over a year ago which tells me that at that time you must have purchased a 2 year subscription renewal and had some days left over as well.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

Basically Norton cannot charge your credit card if you they don't have one on file or without warning you first. Actually if you hit on express renewal, a browser window should pop up asking you to buy a renewal subscription.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: do i need to pay for renewal from expire?

it tell me to renew the norton when it have no day left i click next to renew i thought it wont update my day back to 365 day but it really renew it to 365 day but i dont log in to my norton acc + there is no credit card info in my acc so do i still have to pay the newal price? or if i tell my family to check there credit card for safety? when will it charge me? sry  for wasting your guy time but iwant to make it clear

Kudos0

Re: do i need to pay for renewal from expire?

Hi peter38660,

You can't be charged if there is no credit card number.

However if the email account which was used to activate Norton belongs to someone else in your family then you would need to have that person check their Norton account to determine if there is a credit card number on file and also check with the credit card company to see if there was a charge.

Norton is not free, there is an annual subscription charge and once this period is allowed to run out, Norton would not be protecting you any longer.

I'm having a little trouble understanding what it is you are asking for so I would suggest that you visit Norton Customer Service to clarify things for you.

Please let me know which language you would prefer to contact Customer Service in and I will supply a direct link so you can discuss with them in your native language.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

how do i know how many year did the norton come from alone  with the computer ?  if it come with 2 years wiill the subscription have 730 day remain or it 356 then it expired then u renewal to get other 365day back?

Kudos0

Re: do i need to pay for renewal from expire?

other question is will the norton can renew with out credit card ? and why my norton can renew with out credit card in my acc? so it wont protect me when it still have subscription left?

Kudos0

Re: do i need to pay for renewal from expire?

You can contact Customer Support via the following chat link and they can investigate things for you. Basically Norton CANNOT charge a card that isn't there!
http://www.symantec.com/norton/support/contact/con​tact.jsp?pvid=cs

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: do i need to pay for renewal from expire?

HI peter38660,

Norton usually comes with a 1 year subscription and the credit card cannot be charged unless the account on record has credit card information in it or you enter a credit card number manually to purchase a new subscription.

Once more I would suggest that you contact Customer Service so they can explain this to you in your native language and let you know the details of your current and previous subscription.

You can chat with them in real time. Please let me know which language you desire and I will post the link for you.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

Tywin7,

Your link does not work. And I am waiting for the OP to let me know which language so I can provide a direct link in that language.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

other question is will the norton can renew with out credit card ? and why my norton can renew with out credit card in my acc? so it wont protect me when it still have subscription left?


Hi peter38660,

If your Norton product shows subscription days left then you ARE still protected.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?


AllenM wrote:

Tywin7,

Your link does not work. And I am waiting for the OP to let me know which language so I can provide a direct link in that language.

Allen


Oops. Does this link work? https://www-secure.symantec.com/norton/support/contact/chat/norton-chat.jsp?chatexp=cs&dept=cs&pvid=&pid=cs

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: do i need to pay for renewal from expire?

talking in phone or in the internet?

Kudos0

Re: do i need to pay for renewal from expire?


Tywin7 wrote:

AllenM wrote:

Tywin7,

Your link does not work. And I am waiting for the OP to let me know which language so I can provide a direct link in that language.

Allen


Oops. Does this link work? https://www-secure.symantec.com/norton/support/contact/chat/norton-chat.jsp?chatexp=cs&dept=cs&pvid=&pid=cs


Tywin7,

Yes, but I don't think it will help much.

The OP mentioned that English is not the native language so I want to post a direct link in the appropriate language but I can't do that until I know what native language the OP speaks.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

talking in phone or in the internet?


Hi peter38660,

It will be a chat on the internet with a live person. But you need to tell me what language you prefer so that I can give you the appropriate link.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

i mean use our word or typing?

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

i mean use our word or typing?


Hi peter38660,

It will be typing. If you prefer I can probably try to locate a phone number for your local area where you can speak with someone on the phone.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

What is your native language? My native language is English and the below translation is translated with Google Translate.

Spanish: ¿Cuál es su lengua materna? Mi lengua materna es el Inglés y esto se traduce con Google Translate.

French: Quelle est votre langue maternelle? Ma langue maternelle est l'anglais et cela se traduit avec Google Translate.

 

Polish: Jaki jest twój język ojczysty? Moim ojczystym językiem jest angielski, a to przekłada się z Google Translate.

 

German: Was ist Ihre Muttersprache? Meine Muttersprache ist Englisch und das ist mit Google Translate übersetzt.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: do i need to pay for renewal from expire?

chinese lol but i dont know how read or write chinese i just know how speak chinese

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

chinese lol but i dont know how read or write chinese i just know how speak chinese


HI peter38660,

Let me do some checking.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

i chating with the norton now

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

i chating with the norton now


Hi peter38660,

Please let us know how it goes.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

the norton telling me that i dont have to pay he said it dont show any info that i renewed so i think i dont have to pay

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

the norton telling me that i dont have to pay he said it dont show any info that i renewed so i think i dont have to pay


Hi peter38660,

Thanks for letting us know. As I mentioned before if your subscription shows 365 days remaining, then you do not need to renew but you seemed to be concerned as to whether you were charged for some reason which is why I suggested you contact customer service.

I'm happy that this has been worked out for you.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: do i need to pay for renewal from expire?

umm the day expired but i click renew and it renew to 365 day  without my credit card i dont fill in my credit card number in billing info and i want to know if it charge me for the renew .that what i want to know after all

Kudos0

Re: do i need to pay for renewal from expire?


peter38660 wrote:

umm the day expired but i click renew and it renew to 365 day  without my credit card i dont fill in my credit card number in billing info and i want to know if it charge me for the renew .that what i want to know after all


I'm so glad that you got the answer from Norton when you followed instructions and got in touch with them.

Hugh

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