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Kudos0

E-Mail Worm? Canadian Pharmacy Ad

I received an e-mail from a friend and in the body was very simply a web address which I clicked on (and shouldn't have).  It took me to a web site for an on-line Canadian Pharmacy.

I immediately deleted the e-mail and emptied my trash and I ran a virus scan but I'm being

told that it's a worm that will send an e-mail to everyone in my address book in a week or two. I guess I'm not quite sure what to do next or even if I was given correct information.

If it is a worm wouldn't my Norton Antivirus remove it?  Thank-you.    

Replies

Kudos0

Re: E-Mail Worm? Canadian Pharmacy Ad


maryjane8104 wrote:

...

 but I'm being

told that it's a worm that will send an e-mail to everyone in my address book ...


You are being told by who or by what ?

What is your Operating system (name and level of service pack) ?

What is your Norton product and version ?

If you are unsure :

# Please , download HiJackThis (the executable) from http://www.bleepingcomputer.com/files/hijackthis.php


1. When the download has finished , right click the file and rename it to something random like Baloon.exe
2. Run the renamed HijackThis (with administrator rights)
3. Press the button "Do a system scan and save a logfile"
4. In a few seconds a pop-up from Notepad will appear . Please , save this log file and use the attachment option of the forum to post it in your next reply.

Kudos0

Re: E-Mail Worm? Canadian Pharmacy Ad

I have an HP Pavilion dv7-3165dx Entertainment Notebook with the Windows 7 OS.  The Norton product is Norton Internet Security 2010 and it was loaded on the HP when I purchased it and I simply paid to extend the subscription.  The people who warned me that it was a worm included some folks on a Yahoo blog (my e-mail is a Yahoo e-mail address) and a friend from PA who had an issue with the exact same e-mail as well as the gentleman  whose computer generated the e-mail and sent it to me through an AOL e-mail address.  

Kudos0

Re: E-Mail Worm? Canadian Pharmacy Ad

Hello maryjane8104

Welcome to the Norton Users Discussion Forum

Can you please tell us the version number of your NIS 2010? The first thing I would do is change your password on your email account.

Please run a full scan with the free version of SUPERAntiSpyware. Please let us know if that finds anything suspicious.

Here is a free on demand antimalware scanner. It is safe to use on demand with your Norton product.


http://www.superantispyware.com/

Here is another site you can use to get the program.

http://www.filehippo.com/download_superantispyware/

The download button is on the right hand side. Please be careful not to download Spyware Doctor which is on the left side. Also, please don't forget to update the program each time before use of it. In fact you can update it every day just in case some malware may prevent you from updating it.

Please come back and let us know the results of this scan. Thanks

Success always occurs in private and failure in full view.
Kudos0

Re: E-Mail Worm? Canadian Pharmacy Ad

Hi maryjane8104,

Check again with the sender.  Did he confirm that malware on his PC is responsible for the spam?  If so, what is the name of the infection?  Other possibilities might be that his email address was spoofed or his AOL account was compromised.

The website you visited could be just an ad site, or it may have attempted to install malware as well.  It is difficult to know at this point.  If the latter, it may or may not have been successful.

So there are a lot of "ifs" as to whether you may have been exposed to a threat or even actually infected.  As a second opinion to your Norton scan, download, update and run the FREE version of Malwarebytes'.  If this scan is clean you should rescan in a few days after updating the definitions again to check if anything is detected by the newer signatures at that time.

While clicking a link in an email is certainly a dangerous thing to do, it does not mean that you were automatically infected with anything - that depends on a number of other factors.  So check with the sender, run some scans and hope for the best.

Kudos0

Re: E-Mail Worm? Canadian Pharmacy Ad

I downloaded the Super AntiSpyware (free edition) and I did run a scan.  There were 47 threats and 27 files detected and I had them quarantined.  I did run a full scan yesterday  using Norton and these "47 threats" didn't surface during that scan.  I also changed my password.  I felt very comfortable when I saw the CNET in the header of the page for the free edition of the antispyware.  I joined CNET when I had my Dell and desperately needed help.  So thanks for much for the assistance.  I'll be more careful next time.

Kudos0

Re: E-Mail Worm? Canadian Pharmacy Ad

Hello maryjane8104

We are glad you got your problem solved. Please keep an eye on things just to make sure that everything was fixed ok. Could you please post the log from SAS so that we can see what was found.? Thanks for marking the thread as solved. Now others with a similar problem will find the solution.

Success always occurs in private and failure in full view.

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