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Kudos0

Getting rid of Norton Security Scan

I downloaded this by accident the other day and I have tried to get rid of it through the usual way: control panel, add or remove programs, and delete it. However, every time I turn my computer back on, it's back! I've downloaded one of the norton removal tools (but so many programs were listed none of which were the norton security scan that I don't know if I got the correct one) but that did nothing. Please help!

Replies

Kudos0

Re: Getting rid of Norton Security Scan

I downloaded this by accident the other day and I have tried to get rid of it through the usual way: control panel, add or remove programs, and delete it. However, every time I turn my computer back on, it's back! I've downloaded one of the norton removal tools (but so many programs were listed none of which were the norton security scan that I don't know if I got the correct one) but that did nothing. Please help!
Kudos0

Re: Getting rid of Norton Security Scan

Do you mean Norton Internet Security or the Norton Security Scan via the Web Site? 

I would advise Running the N.R.T. twice-in-a-row if you mean the former, that is, once you have Re-started from using the N.R.T. once, use it again.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Getting rid of Norton Security Scan

I tried that but it's still there. And it is called Norton Security Scan on my desktop. I got it when I downloaded the latest Adobe update. Thanks for the try though!
Kudos0

Re: Getting rid of Norton Security Scan

Here's a link to the KnowledgeBase article on Norton Security Scan.

From that it should uninstall in the normal way.

Normally when that happens one remedy is to install the item again and try uninstalling it again.

Note that if you use the Norton Removal Tool it will remove ALL Norton applications -- even GHOST, Save & Restore etc -- and that there is no selection so if you do use it make sure you have what you need to reinstall everything -- media and KEYs. However it would not surprise me if the Norton Removal Tool was not included on the current tool.

Have you checked msconfig to see if there is an item for it in the startup list that you can uncheck?

A further thing to try is to install it again and also to install Revo Uninstaller which is a very neat and powerful free uninstaller application which begins by running the normal uninstall routine but then if you want will go on and scour the disk and the registry etc for leftovers.

Hugh
Kudos0

Re: Getting rid of Norton Security Scan

I asked a co-worker who has worked on that product. He says you should easily be able to uninstall it using Add/Remove. If it is not available in Add/Remove, then it probably had a faulty installation. He suggested running the installation again. You may be given an option to uninstall it via the installation program. If not, installing it again could fix the faulty install, enabling you to use Add/Remove to uninstall it afterwards.

I hope this helps.

Kudos0

Re: Getting rid of Norton Security Scan

Thanks for spotting that and checking it out.

Glad my thoughts matched.

Hugh
Kudos0

Re: Getting rid of Norton Security Scan

I am really frustrated because I did not knowingly install any Norton product and yet somehow Norton Security Scan has popped up on my computer and I can't permanently uninstall it.

I have uninstalled NSS using the Add/Remove Programs but it keeps coming back.  If I knew what other program had installed NSS on my computer I would uninstall that, too.

When I looked for a Norton Removal Tool, there is not a link specifically for Norton Security Scan.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Should I just select any random Norton product on that page?  I just want this thing off my computer for good.

Kudos0

Re: Getting rid of Norton Security Scan

Hi Avalon,

Norton Security Scan is installed along with the Google Pack. Perhaps you got it from there? Google has a download manager that controls the download experience. Perhaps if you re-ran that?

Obviously, you have experienced a bad install. In the About box, there is a product SKU. If you provide me that SKU, I believe it is tied to a vendor and I could pass it along to the NSS team to figure out which product installed NSS.

Have you already tried the steps listed in the messages above to remove NSS after a bad install?

Let me know your progress.

Best wishes,

Kudos0

Re: Getting rid of Norton Security Scan

I have the same problem.  Somehow Norton Security Scan was installed on my computer.  Maybe one of my kids did it accidentally while surfing.  I know I did not install it.  I have no Norton products on my computer.

Anyhow, I have uninstalled this program many times using control panel.  Everytime I reboot it si back.  It is acting very much like a trojan/virus, with an auto-install on startup.

I would also like to know how to get rid of this program.  

Kudos0

Re: Getting rid of Norton Security Scan

What version of Windows are you using?

You probably need to look in the startup configuration to see if it is listed there. And if as I too have seen, it comes with a Google product you may have to remove all traces of that to stop it coming back.

You might try, next time it comes back, using RevoUninstaller in its most severe mode since it will look for hidden files and bits of the registry that the normal uninstall does not. I don't normally recommend using third party uninstallers but this one is sensibly set up to use the product's own uninstall module, which is what Control Panel does, but gives you options beyond that telling you what it will do. It also offers a restore option if something unexpected happened -- as it did for me when I thought PCHealth was a third party performance enhancer but turned out to be part of Windows itself as I found out when HELP stopped working!

Hugh
Kudos2

Re: Getting rid of Norton Security Scan

Just using Add/Remove did not work.  Just using the Norton Removal Tool did not work.  But when I used EasyCleaner to remove the software and THEN used the NRT (even though it already should have been gone) I was finally able to boot without Norton Security Scan re-installing on my computer.

I had previously removed the GoogleUpdater with no effect.

While I thank you all for trying to help with this matter, I feel I must express my extreme displeasure with Symantec/Norton.  I can't believe a reputable company like yours would A) allow one of their products to be installed unknowingly on people's computers and B) would make that software exceedingly difficult to remove (an "Uninstall" option in the NSS folder would have been very desirable).

I'm a PC tech and I'm extremely picky about what I allow onto any of my computers.  I guarantee no other software asked my permission to install NSS because I would have declined, and I ALWAYS look out for "add-on" software when installing anything new.

While I do not use Norton's security products, I have used other Symantec products on other computers (not the one I had this problem with).  In my opinion, the trojan horse-like nature of Norton Security Scan is a major black eye for Norton and Symantec.

Kudos1

Re: Getting rid of Norton Security Scan

I've got to agree with the previous poster.  I am STILL unable to prevent Norton Security Scan from installing over and over.  I've traced it down to somehow being linked to Firefox, as it only installs when I start Firefox.  But I do not have Googlepack installed, and never have.  I've tried the NRT, I've tried EasyCleaner, I've tried Add/Remove Programs from Vista, but nothing seems to work.  I've deleted the Common Files folder, but the install.exe file "self generates" and gets back in.  I will NEVER buy another Norton product, as it now REFUSES to stay off my computer.
Kudos0

Re: Getting rid of Norton Security Scan

Having same problem.  My copy came from the Shockwave update.  Revo Uninstaller wasn't able to stop it NSS from reinstalling itself (after restarting the computer).
Kudos0

Re: Getting rid of Norton Security Scan

You should be able to simply remove NSS by deleting the NSS folder (i.e. Program Files\Norton Security Scan) and delete the scheduled scan in the Windows Scheduler (Control Panel -> Scheduled Tasks).  NSS by itself doesn’t re-install itself; if it comes back after you have deleted both the NSS folder and the NSS scheduled scan, then something else is installing it (i.e. Adobe’s Shockwave installer or Google’s Pack). Can you verify that this is the case?

Thanks,

Kudos0

Re: Getting rid of Norton Security Scan

The NRT (Norton Removal Tool) was able to remove this on my computer, and NSS has not reinstalled itself since then.
Kudos0

Re: Getting rid of Norton Security Scan

After having NSS reappear after an uninstall/reinstall of Firefox, I traced it to Shockwave.  I don't know what kind of pull you have with the folks who are working with Adobe to have NSS installed, but I didn't get an opt-out option for NSS until I did the manual install.  Automatic installs, with the check box marked to install NSS selected by default, includes NSS and puts the "hooks" in place that even if you do the Add/Remove of NSS, it stays.  PLEASE, have NSS changed to opt-in, or at least have the Adobe folks change the way the install goes so that the option to install or not install NSS is given whether its manual or via visiting the web page.
Kudos0

Re: Getting rid of Norton Security Scan


Dave_Coleman wrote:

You should be able to simply remove NSS by deleting the NSS folder (i.e. Program Files\Norton Security Scan) and delete the scheduled scan in the Windows Scheduler (Control Panel -> Scheduled Tasks).  NSS by itself doesn’t re-install itself; if it comes back after you have deleted both the NSS folder and the NSS scheduled scan, then something else is installing it (i.e. Adobe’s Shockwave installer or Google’s Pack). Can you verify that this is the case?

Thanks,


Uninstalling Shockwave 11, then reinstalling it with the NSS option unchecked did.

Didn't read this before doing so so I can only make an assumption that it was something with the Shockwave 11 install that was causing the hidden reinstall of NSS after removing/restarting computer.

..Oh, and the NRT didn't work for me incase anyone was wondering.

Kudos1

Re: Getting rid of Norton Security Scan

After some research, it has been discovered that this issue is actually a defect in NSS, and not a fault of its design. The reason why the uninstall is not happening is because the NSS install stub is being left behind. So when NSS gets uninstalled, NSSstub says "oops, no NSS here ... I better install it!"

Until a fix can be put in place the, the temporary solution is as follows:

(Note: These steps are for XP and there may be slight differences for Vista.)

Uninstall NSS via Add/Remove programs.

Delete the NSSStub.exe from the scheduled tasks
    Start -> Control Panel -> Scheduled Tasks
        Delete the NSS Scheduled Task

Delete the NSS RunOnce registry key.

   Start -> Run -> type "regedt32"
       HKEY_LOCAL_MACHINE
         Software
           Microsoft
              Windows
                CurrentVersion
                   RunOnce

Delete the NSS registry key.(I am not sure the exact name of the key, but it should have NSS in the name.) Users need to be careful when accessing the registry and you may want to save a backup of the registry prior to changing it, just in case.

Once you do the above, NSS will not try to reinstall itself.

I hope this helps.

Cheers,

Kudos0

Re: Getting rid of Norton Security Scan

Mr Coleman,

I do not have a registry key as you have described.  Any other suggestions?

BTW, I am experiencing the same problems as previously mentioned.

Thank you.

Kudos0

Re: Getting rid of Norton Security Scan

Hi Rusty,
 
I just want to clarify before I ask my sources for other ideas they may have. Are you saying you have:
 
Uninstalled NSS via Add/Remove programs.
 
And deleted the NSSStub.exe from the scheduled tasks
    Start -> Control Panel -> Scheduled Tasks
        Delete the NSS Scheduled Task
 
But you can not delete the NSS RunOnce registry key, because you can't find it?
   Start -> Run -> type "regedt32"
       HKEY_LOCAL_MACHINE
         Software
           Microsoft
              Windows
                CurrentVersion
                   RunOnce 
 
And NSS keeps reinstalling itself after doing the above? 

 
Let me know. Thanks! 

Kudos0

Re: Getting rid of Norton Security Scan

I'm on Vista and have been having this problem too.  The only thing I have on my computer is shockwave and recently updated it.  I uninstalled the software via add/remove programs (again). But I couldnt find anything in Task Scheduler.  I have deleted the registry entry so I guess I have fixed it.  We'll see.

I had some negative comments I was going to say about Norton and Adobe but maybe it was an honest mistake.  Anyway its just par for the course.  I have spent the last 4 or so days trying to get a simple expansion to run for Fallout 3.  I'm old enough to remember life BC (before computers) so while its frustrating at times its still way better than without. 

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