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Kudos0

Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

After running my first backup now 3 times and overtime I have received this error and a backup file was not written.

Error EC8F17B7: Cannot create recovery points for job: My Computer Backup.
 Error E7D1001F: Unable to write to file.
  Error EBAB03F1: The requested operation could not be completed due to a file system limitation.
Error E7D1001F: Unable to write to file.
Details:
Source: Norton Ghost

I have reinstalled the software finally with out any errors but I am unable to backup my files to a USB external hard drive.

Is this a permissions error as well?

Replies

Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

After running my first backup now 3 times and overtime I have received this error and a backup file was not written.

Error EC8F17B7: Cannot create recovery points for job: My Computer Backup.
 Error E7D1001F: Unable to write to file.
  Error EBAB03F1: The requested operation could not be completed due to a file system limitation.
Error E7D1001F: Unable to write to file.
Details:
Source: Norton Ghost

I have reinstalled the software finally with out any errors but I am unable to backup my files to a USB external hard drive.

Is this a permissions error as well?

Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

Hi KASWahoo,

Welcome to the forum. What is your OS and SP level to include 32 or 64 bit? Also, what is the file system on both target and source drives? E.g., FAT32, NTFS, etc.

Have you tried running chkdsk /r on your target drive?

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

I'm running Windows 7 Pro 64 bit.

Target drive is a USB external NTFS (with compress checked)

Drive(s) backing up are NTFS (without compress checked)

Both target drive and system drives are healthy no errors found.

I had issues installing Ghost which ended up as permissions trouble (see post corrected)

http://community.norton.com/t5/Other-Norton-Products/Solution-to-quot-No-mapping-between-account-names-and-security/m-p/196694#M18968

Could this be because the drive has compress checked and/or permissions.   I had to add my user account (admin) to Norton Sercurity configuration tool.  Does the target drive have to match exactly. The drive just has "administrators" listed as a group.

Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

Hi KASWahoo,

Thanks for the update. So you followed step 7 in the link you referenced?

Does your normal user account have full Admin rights? Also, please make sure on the backup drive you have your user account listed specifically with full Admin rights.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

Yes my normal account has full admin rights but the drive only shows "Administrators" as a group. 

I'll add my account to the drive and test it also I'll disable the compress check box under properties for the drive and try that as well.

If that doesn't do anything ????? I'll be lost......

Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

HI KASWahoo,

Thanks for the update. If it doesn't work, we'll go from there. We'll try to get this figured out for you.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

Apparently that worked.

 

I added my account NTFS permissions (with Full control) to the drive like I had to do in the Security Configuration Tool under Start/All Programs/ Norton Ghost/  , even though the drive already had the "Administrators" group added to it.  I would have to guess that both places have to have identical NTFS permissions for this to work.  (they are both Identical now)

I also, unchecked the "compress content to save disk space" under the Advanced Attributes button for the Properties of the drive, for the backup destination folder. ( I don't think that had anything to do with the trouble.)

Then I ran a backup which completed correctly. 

I believe it was the NTFS rights to the drive.  There is now a Norton Backup folder with symantec image files, symantec recovery environment file, along with a sub folder called "file backup data" with multiple sub folders containing .fbf files.

 

Looks like I'm In good shape.

Thanks

Kudos0

Re: Ghost 15 - Errors EC8F17B7, E7D1001F,and EBAB03F1 when backing up

Hi Kaswahoo,

Thanks for the update. I'm pretty confident it was the NTFS permissions but if your curious it would be easy to confirm.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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