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Ghost 15 import error: file Segment not match Catalog
I need to understand how to fix the Norton catalog so I can successfully import all my fbf files in the Recovery viewer by correcting the current "information mismatch" error Ghost is reporting.
I backed up a large folder on my hard drive (a logical partition on an RAID 5 configuration) to Ghost using File and Folder backup. Ghost created 175 individual file folders with 44,000+ individual fbf files. The entire Raid crashed. I now must recover these critical client files. I backed them up to an external 1TB USB drive named T:\THP Photo BUP .
I imported using Ghost backup destination parent folder named File Backup Data. It takes 10+ hours to complete the import. At the end I received the below error messages:
--Info 6C8F1C25: Cannot import items.
--The backup file information in the file segment does not match information in the catalog.
----Error E4BC0019: The file import failed
------The backup file information in the file segment does not match the information in the catalog.
--------Error E4BC0019: The file import failed.
I found a hidden folder Ghost created called VPro Recovery. It contains the following files & information.
T:\Norton Ghost v12-THP L Drive BUP=.
T:\Norton Ghost v12-THP C Drive BUP=.
T:\THP C Drive - Norton Ghost v15=.
F:\HP THAYES3 LAPTOP BUP=.
T:\THP L Drive Backup - Norton Ghost v15=.
TimeZoneName=Pacific Standard Time
The other file of two in this hidden folder is RestoreWizard.Dbg. I can't read the content of this file... it appears to be a binary file.Compounding the problem:After I waited over night for the import to be completed and found the failure, I began importing each folder of fbf files (remember I have 175 of them the Ghost created). Each sub-folder imports successfully. The recovery viewer limits display to 10,001 files. I had to create a methodology by sorting on date to do multiple Searches in the Recovery viewer in order to ensure I was Recovering every backed up file.After cataloging 13 folders in terms of the start date for the first file to be recovered and the end date of the last file to be recovered, I discovered that the file entries display after importing fbf files from the 15 folders I imported individually contain the SAME Recovered file names. The data was no different. I'm assuming all 175 Ghost-created Backup Folder contain the SAME files and do not cover the scope of the back up I initiated with Ghost. I can't believe Ghost was be that 'dumb', so I'm expecting my data is correctly in the fbf files, but some database mechanism Ghost created isn't allow all the correct file information from the fbf files to be correctly displayed in the Recovery Viewer.Another issue is, I try to speed up the import process by create new sub folders and Moving existing fbf sub folders into these new 'containers'. That's when I discovered Ghost was keeping tabs on the pointer files in a hidden file index. I figured this out because when I did the Recovery, it listed a different path name for the fbf file.I really find it hard to believe that my data is all contained in the fbf files spanning 175 folders. I simply need help to get these files unencrypted so I can gain access to fbf file contents, i.e. my data. Suggested Actions:Can you kindly tell me how I can access what the Ghost error message referenced as the "Catalog" so I can analyze it in hope of fixing either the information or indexes so Ghost recognizes the different content I'm hoping it correctly saved in the different fbf files?
Is their an entry I can modify or add to the VProRecoveryStorage.ini file to fix this problem?Chat Tech Support Can't Help:I've spent house with Norton Chat tech support and consequently educated them on the 10,001 file limit of the Recover Viewer, how to methodologically recover a drive of backed up files, and how to help users who move their sub-folders in new sub directories fix that problem and still be able to recover their data. The Chat folks can't help me.Plea for Help:This post is my last hope now to recover my data. Norton Ghost engineers (or others) please help. I can do the leg work, I just need to understand your catalog and file architecture and how to change table entries back to working order.Ted