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Kudos0

Ghost won't open AFTER a backup

Ghost 15 backs up perfectly at 2:00am.

The backups are there on the external drive and open and work fine.

BUt when I go to open Ghost 15 the next morning it won't open.

It hangs at the end of the progress bar.

It always says something like destination not available.

I need to reboot every day or Ghost 15 doesn't open.

Mike C

PS:

Win XP Pro, SP 3, 2 gigs ram

2 TB external WD "My Book" HDD.

Replies

Kudos0

Re: Ghost won't open AFTER a backup

Yes, I do have 15.0.1.36526

Yes, I had 14 but have reformatted since then.

Ghost doesn't complete loading up even after unpluging the USB hard drive. It takes a reboot.

I'm now trying a FireWire connection.

Mike C

Kudos0

Re: Ghost won't open AFTER a backup

Hi Mike,

Thanks for the update. You mentioned unplugging the USB drive but just to make sure, are you just unplugging it? Or are you waiting several seconds and then plugging it back in? Sorry if you've already done this last part but I just want to make sure.

Basically I'm wondering if the USB drive is going into power save mode and then not waking up enough when you try to launch Ghost, thereby preventing Ghost from seeing the drive.

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: Ghost won't open AFTER a backup

I'm actually unplugging the USB cable and leaving it unplugged. Ghost won't open.

Plugged it back in and Ghost won't open.

I've also tried turning off the external with it's switch. Ghost won't open.

Turned it back on and Ghost won't open.

In both cases I need to reboot.

Trying it now with Firewire.  Won't know results until tomorrow am.

Kudos0

Re: Ghost won't open AFTER a backup

Hi Mike,

Thanks for the information. Try checking your BIOS settings and see if there are any relevant configuration options which might apply to USB devices.

It honestly does sound like the USB drive is not coming fully awake for Ghost to be able to recognize.

Do you only have the problem after it sitting idle overnight or for extended periods?

It will be interesting to see the results with a Firewire drive so I will look forward to those results.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: Ghost won't open AFTER a backup

It seems to work correctly with FireWire. Go figure.

Kudos0

Re: Ghost won't open AFTER a backup

Hi Mike,

Thanks for the update. It is good to hear that it works with Firewire for you. I can tell you from a generic sense that USB works and it is in fact one of the more popular backup drive types used with Ghost.

What type of USB drive is this? Is it one that came preloaded with other software? Is there software running in the background (apart from Ghost) which monitors or does anything with this drive?

I used to use an external USB drive as well until I switched to a larger internal RAID array. My USB drive came with a bunch of software preloaded on it and one of the first things I did was to format it clean. You might consider giving this a try on yours.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: Ghost won't open AFTER a backup

It's a WD My Book/Passport Studio 3 tera bite

 

It's been reformated NTFS.

There's nothing running on it, or monitoring it other than Ghost 15.

Kudos0

Re: Ghost won't open AFTER a backup

Kudos0

Re: Ghost won't open AFTER a backup

Mike, I vaguely recall a problem with WD My Book and a certain computer brand. Maybe HP.

Kudos0

Re: Ghost won't open AFTER a backup

Hi Mike,

There appears to be something specific about this drive. I also see from the specs that this drive also has a firewire connection. When you first mentioned that a firewire drive works I thought it was s different drive but it appears it is the same drive using a different connection, is this right?

Edit: Added question, is the USB port you are using version 1 or version 2 USB port?

Might be better off using it with firewire connection since you've ascertained this works correctly.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: Ghost won't open AFTER a backup

Solved the problem by going back to Ghost 14.

All works well now.

Kudos0

Re: Ghost won't open AFTER a backup

Ghost 15 backs up perfectly at 2:00am.

The backups are there on the external drive and open and work fine.

BUt when I go to open Ghost 15 the next morning it won't open.

It hangs at the end of the progress bar.

It always says something like destination not available.

I need to reboot every day or Ghost 15 doesn't open.

Mike C

PS:

Win XP Pro, SP 3, 2 gigs ram

2 TB external WD "My Book" HDD.

Kudos0

Re: Ghost won't open AFTER a backup

Hi Mike,

Welcome to the forum. Is your Windows XP 32 or 64 bit? What is your full version of Ghost from Help > About?

If you do not have 15.0.1.36526 then please run Live Update and confirm the version after completion.

Did you have a previous version of Ghost before 15? What anti-virus software do you use?

Is your external drive a USB? What happens if you unplug it for a few seconds and plug it back in? Does this allow Ghost to complete loading up?

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19

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