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Kudos0

How do I download a product I've already bought?

I have a three PC subscription to Norton Internet Security (purchased via download), with two PCs remaining to be used.  I can't figure out how to download to a new PC without having to pay for a new subscription.  I'd welcome any help.

Thank you.

Replies

Kudos0

Re: How do I download a product I've already bought?

Download the trial version and just put your key in to activate it on the 2 remaining PCs.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos4

Re: How do I download a product I've already bought?

Hello sfbob,

Here are some direct links for you.

If your product is Norton Internet Security 2010. You can download and save NIS 2010 from here.

Note that this link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

During the product installation you will be asked to enter your product key. Once that is completed, you should be good to go.

If it is different version, you can check this support page.

Once the product has been installed, be sure to Run Live Update a few times until no more updates are available. A restart may be required.

Hope that helps.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do I download a product I've already bought?

Thanks for the links Phil I can never find them when needed!

Cheers Mo Windows 7 64 bit, NIS2013
Kudos1

Re: How do I download a product I've already bought?

Hi Sfbob,

Welcome to Norton forum.

You need to run Live Update (until you don't have any further updates) after downloading from the product from the link provided by Phil. You can also use this link to download latest version.

Let us know how it goes.

Thanks.

Kudos0

Re: How do I download a product I've already bought?

Thanks very much for the replies.  I think I still managed to do something wrong.  I downloaded a free trial of Norton 360, but it was an opt-out trial that came with its own product key.  I thought I might be able to use my existing product key instead, but that doesn't seem to be the case.

sfbob

Kudos0

Re: How do I download a product I've already bought?

I recommend that you run the Norton removal tool after saving the download provided in the link by ganesh0630, to your desktop.

Norton removal tool

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: How do I download a product I've already bought?

Hi sfbob,

If I understand correctly, you installed Norton 360 and used the Product Key of Norton Internet Security. Yes, this will not work as same key cannot be used across different products. You need to use Product Keys against their respective products. In your case, you need to download and use Norton Internet Security.

Let us know if this info helps you.

Thanks.

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