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Kudos0

How do you put another product key into existing Norton account???

Hi Guys

I have an existing Norton account which I got through using Norton 360,Any way I could not use Norton 360 and got it refunded.I went to a shop they installed NIS2008 for me,I have since up graded to NIS2009 with no problems,I have the product key at home but how can I add it to my existing Norton account as the only key in there is the refunded 360 which has been deactivated(checked with Tony in forum feedback)Any ideas or can I close the account as there is no use for it??

Cheers Mo Windows 7 64 bit, NIS2013

Replies

Kudos0

Re: How do you put another product key into existing Norton account???

Hello mo,

I think I understand what you asking. Just type in your Key into the NIS 2009 product. After, you it will be ask to sign in to your Norton Account. The product key for the NIS 2009 will then be stored on your account. I believe all product you have ever used will be stored in your Norton Account whether or not they have be deactivated or expired (my account still shows 360 and my other old products but as "expired").

Hope that helps!

Kudos0

Re: How do you put another product key into existing Norton account???

Hi smokejumper

Where do you type the key in?My NIS2009 is already up and running I have 153 days of subscription left.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

Hi mo,

Are you saying that your "new" key does not show up in your Norton account?

Try entering the "new" key in your Norton Product so it doesn't refer to the old one:

Open the main Norton window and click on "Subscribe Now" at the bottom right corner.

A new window will open showing your current days left and you will also have the option to "Renew" or "Enter a subscription renewal code or another product key".

Choose the later (another product key) then click next. You should then be able to enter your new key.

Message Edited by Phil_D on 11-01-2008 08:21 AM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do you put another product key into existing Norton account???

Hi Phil

I found the page,now before i enter my key,This would have been the key NIS2009 would have picked up when I installed over NIS2008 so I won't screw anything up by entering it as you suggested.All that would happen is when I go to my norton account I should find my key saved in there!

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???


mo wrote:

Hi Phil

I found the page,now before i enter my key,This would have been the key NIS2009 would have picked up when I installed over NIS2008 so I won't screw anything up by entering it as you suggested.All that would happen is when I go to my norton account I should find my key saved in there!


Norton 2006 through to 2009 can be entered in to Norton 2009 Products.

If you have any problems, you know where to find us.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

Ha Ha Red stuck to a keyboard in front of a screen?

I think I might be confusing you as all I want to do is SAVE the key,not renew or subscribe.As I have read it's no doubt easier to have my product key in My Norton account as well as having an hard copy at home.a store first put my NIS2008 onto my machine so I don't know where the key was saved to or if it was saved at all that's why I thought I would ask can I NOW put it/save it into my already existing account??

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

What Norton Products is it you want to Store the Product Keys?
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

Hi Red

Are you asking what products key I want to save?It is the key off the disk of NIS2008.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???


mo wrote:

Hi Red

Are you asking what products key I want to save?It is the key off the disk of NIS2008.


Hello, mo,

       That's odd, because it should automatically do this when you install it; so, it is Norton Internet Security 2008 Product Key you want to Save in your Norton Account?

Have you tried contacting Customer Services?  If so, what did they say?

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

Hi mo,

Are you looking for the new product key? 

When I installed NIS, a folder named Symantec was automatically created under My Documents. This folder contains a text document in which the product key is listed. Inside it reads like this:

"For future reference, you can find this product key in
C:\Documents and Settings\User Name\My Documents\Symantec\Norton Internet Security_Key.txt"

Message Edited by Phil_D on 11-01-2008 09:37 AM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do you put another product key into existing Norton account???


Phil_D wrote:

Hi mo,

Are you looking for the new product key? 

When I installed NIS, a folder named Symantec was automatically created under My Documents. This folder contains a text document in which the product key is listed. Inside it reads like this:

"For future reference, you can find this product key in
C:\Documents and Settings\User Name\My Documents\Symantec\Norton Internet Security_Key.txt"

Message Edited by Phil_D on 11-01-2008 09:37 AM
mo is looking to Save the Product Key in Norton Account so that, if something should happen, like a re-format, the P.K. will be there for a long as mo has that Norton Product.
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

I have not contacted customer services yet as I've only been thinking about this recently so that's why I posted here first.As I never put my disk in and installed  it and I didn't think any more of it.Until I read about being able to store the key in your  account should come automatically .Norton has been working fine I've upgraded it to NIS2009 no problems etc,Just thought about being able to put my key in my account.Obviously NIS2009 picked it up when it installed itself when I upgraded recently.No worries If it can't be done I will just wait till my subscription ends and do it  from there.Plus I still have the disk with the key written on it.Message Edited by mo on 11-02-2008 12:45 AM
Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???


mo wrote:
I have not contacted customer services yet as I've only been thinking about this recently so that's why I posted here first.As I never put my disk in and installed  it and I didn't think any more of it.Until I read about being able to store the key in your  account should come automatically .Norton has been working fine I've upgraded it to NIS2009 no problems etc,Just thought about being able to put my key in my account.Obviously NIS2009 picked it up when it installed itself when I upgraded recently.No worries If it can't be done I will just wait till my subscription ends and do it  from there.
If you Sign In to you N.A., the N.I.S. 2008 P.K. should be there.
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

Hi Red

It only shows my OLD Norton 360 key which is deactivated.so thats why I want to put the new NIS2008 key in there.As thats what I will need when I come to the end of my subscription?

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

Hi Phil

Sorry If I've Confused you,thanks for your help .

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???


mo wrote:

Hi Red

It only shows my OLD Norton 360 key which is deactivated.so thats why I want to put the new NIS2008 key in there.As thats what I will need when I come to the end of my subscription?


Hi, mo,

   When you come to the End of your Sub., it does not matter what your N.I.S. 2008 P.K. was - un-less you plan to just Re-new.

I would contact symantec Customer Service and explain what you want to do - and time it to see how long it takes.  ;)  Let us know the Outcome of contacting symantec Customer Service.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

Hi mo,

When the "shop" installed NIS 2008, did you ever Register the new product?

If not, go here and perhaps that will add the key to your Norton Account.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do you put another product key into existing Norton account???


Phil_D wrote:

Hi mo,

When the "shop" installed NIS 2008, did you ever Register the new product?

If not, go here and perhaps that will add the key to your Norton Account.


Why is that Document [Web Link] not in the Norton Account?
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

I don't know, but you can't edit much in the Norton account except for personal information, so I thought this link might help mo get the key into his online account.
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do you put another product key into existing Norton account???

Mo,

You mentioned at one point "when the shop installed [NIS2008]"

It occurs to me that just maybe the "shop" might not have used your CD and its KEY but ..... [I have read reports of this happening with installations of WIndows ...] ... and not entered anything into the Norton Account (they'd need your password for that?).

How about you track down that TXT file that others referred to and that I came across by accident on my installation and see if there is a KEY there and if it matches your CD. If it does, no problem; if it doesn't then check with Symantec Customer Support about sorting out how that happened.

And I see a link to a Symantec document on how to enter the KEY manually which you might try if the KEY matches.

Hugh
Kudos0

Re: How do you put another product key into existing Norton account???

Hi mo,

It is possible that the key was registered on to a Norton Account created by whomever installed the software. I would suggest contacting the tech that installed the software and asking them about the Norton Account. 

If the key you enter during installation is already on a Norton Account, it will not ask you to save it to a Norton Account. 

If you're unable to get the information from the tech who installed the software, I would contact Customer Service and see if they can assist you.

As for removing expired products from your Norton Account, I would contact Customer Service about this as well. Currently, there isn't a way to do this on the Norton Account website - http://www.mynortonaccount.com.

Kudos0

Re: How do you put another product key into existing Norton account???


Tim_Lopez wrote:

Hi mo,

It is possible that the key was registered on to a Norton Account created by whomever installed the software. I would suggest contacting the tech that installed the software and asking them about the Norton Account. 

If the key you enter during installation is already on a Norton Account, it will not ask you to save it to a Norton Account. 

If you're unable to get the information from the tech who installed the software, I would contact Customer Service and see if they can assist you.

As for removing expired products from your Norton Account, I would contact Customer Service about this as well. Currently, there isn't a way to do this on the Norton Account website - http://www.mynortonaccount.com.


I have to say that I think there should be more control for User who have Norton Account, as in, you should be able to Add/Remove P.K.s instead of having to take the long road by waiting hours for someone to contact you at Tech./Cus. Support and then actually explaining and getting them to understand what you want, when it could be be done by the User in seconds!
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???

Hi huwynger

I will do what you've suggested as I thought the same thing that they would need my password.The shop has now shut but I can find the techie,Small town not that I'm sinister Will have a troll through my pc and see if I can find that log as there are a huge amount of logs that I have discovered about differant installations that were put on when Everything was re installed.To a newbie they are interesting but not understood.

Thanks for the other advice as well,should be easier for the user to just edit the account but maybe for security reasons you can't.Either way I have some stuff to work on.Don't know if I will sit through customer service sounds like a nightmare.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

Hi Phil_D

I could not find the folder C:\documents and settings\user name\my documents\symantec\norton internet security_key.txt?

Cheers Mo Windows 7 64 bit, NIS2013
Kudos1

Re: How do you put another product key into existing Norton account???

Hi mo,

I agree with huwyngr and Tim_Lopez that the shop may not have used your key.

If you are comfortable going into the registry, you can check the key that is being used and compare that to the one on your CD.

Go to Start > Run and then type  regedit   hit OK

Navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > Symantec > CCPD-LC > KStore > click on the last folder under Kstore and on the right side of the screen you should be able to view "Key" (and possibly LastKnownGoodKey) and your current activation key should be listed there.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do you put another product key into existing Norton account???


mo wrote:

Hi Phil_D

I could not find the folder C:\documents and settings\user name\my documents\symantec\norton internet security_key.txt?


If that is how you looked then you took Phil too literally since you need to replace <username> by your name as shown as a user.

For example:

C:\Documents and Settings\Hugh\My Documents\Symantec\Norton SystemWorks_Key.txt

But the easier way is to use navigate: START / Documents / and look for Symantec folder their, open it and look for the txt file.

Hope you find it but if not then check with your "shop"

Hugh
Kudos0

Re: How do you put another product key into existing Norton account???

Hey Hugh

I'm not that techie, but not that bad Yes I used my name.LOL

Hi Phil_D I will have a look in where you said,I found in my temp folders the set up log for NIS version 15....23(by memory)and there was no mention of the product key,Nearly sent me cross eyed reading it.I'm actually learning through this search so thanks guys will get back to you when I check the next spot.Thanks!

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

You'd be surprised how many do come back saying they didn't have a "user name" folder ......
Hugh
Kudos0

Re: How do you put another product key into existing Norton account???

Hi All

Well I followed Phil_D s suggestion and there it is sitting in the last folder!It matches my CD key,So how do I get it from there to My Account?

Hey Hugh I wouldn't be surprised,I bet you could catch me out on something else. Like an apprentice looking for the "Air Hook" Tool.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

Good news -- and it is the same as on the CD?

I'll gladly let Phil D tell you what to do with it now you have it -- just remember the easy way is to copy it to the clipboard first -- wipe highlight the KEY in the file and CTRL+C to copy. -- then you can paste -- CTRL+V -- it into the box in My Account when asked rather than typing it. It does not seem to matter if it is in one string where you copy it from, the system breaks it up into blocks of the right length.

Hugh
Kudos0

Re: How do you put another product key into existing Norton account???

Hi mo,

At least one mystery is solved - that the key on your computer matches the one on your CD. There are not any options in the Norton Online Account to directly save the new product key, and if registering your product here does not produce the desired results, then I will quote some excellent advice from huwyngr in a recent post:

"I think there is no doubt that phone to Customer Support is the way to fix subscription problems.

For the benefit of others: To contact customer support Click on this link and work on from there."

This will probably save you much time in trying to accomplish what may be unobtainable from the user's options.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: How do you put another product key into existing Norton account???

Hi Phil

Thanks for all your help,will try the links you have provided.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: How do you put another product key into existing Norton account???

Again, I would recommend contacting Customer Service via Live Chat - which is free, free, free!  :D
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: How do you put another product key into existing Norton account???


Tim_Lopez wrote: 

As for removing expired products from your Norton Account, I would contact Customer Service about this as well. Currently, there isn't a way to do this on the Norton Account website - http://www.mynortonaccount.com.


I have contacted Customer Service. But they said they are unable to do so.


Response (Kasa Viswanath Rao) 

Thank you for contacting Norton Support.

I understand from your message that you want to remove the expired Norton programs from the Norton account.

I regret to inform you that Norton account product information is available for reference purpose and can not be deleted from the Norton account. The product is designed so and cannot be deleted. However you can ignore the information which got expired in your Norton account.

Please feel free to contact us if you have any further queries related to our products.

While replying to this message, please do not change the subject line of this message.

Regards,

K Viswanath Rao
Norton Support.


Then who can help me to remove the expired products from Norton Account ?Message Edited by znmng on 11-13-2008 11:43 PM
Kudos0

Re: How do you put another product key into existing Norton account???

Please don't shout!

I've answered your intervention in another thread asking for background to the problem (which I do not see here)

Could you please go over to that other thread and fill in the gaps.

I see what Tim L said in his message here and it may well be the case that the Account cannot be "emptied" or edited but would you say in the other thread the reason for this so we can understand.

If as you indicate there it is to do with an OEM installation then they are different but lets deal with it there please.

Hugh

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