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Kudos0

How does automatic renewal work?

Well, I mean, I do know what a renewal is and that it will be automatically be charged to my cc, that much I get.

But do I have to download anything new, or iwill it just keep on working, with no special things I have to do?

Thanks in advance.

Milli.

PS - Did you hug your dog today??

Replies

Kudos0

Re: How does automatic renewal work?

Thank you Allen.

I hope I'll be able to find all the info you want. I'll be baack!

Milli

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Think I got all the info except '32 or 64 bit'. Where do I find that?

M~.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Hi Milli,

Thanks for the update. You said you have all the information except 32 or 64 bit but you didn't post any of it.

So which product is it? (Example: NAV 2010, NIS 2010, etc) And please check and post the specific version from Help > About. What is your OS? As for 32 or 64 bit, you should be able to find this by right clicking on My Computer and select Properties. Look for system type and it should indicate 32 or 64 bit. Please indicate this and the OS version such as XP, Vista, Windows 7, etc.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

This is the info I knew:

Windows XP

NIS 2009

but still can't find the 32-64 bit thing.

M~.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Sorry for the premature posting, I posted before I had refreshed.

Yes, that is where I searched for the bits. But nowhere to be found. 2Gb, app. 900andsomeRAM, that's about all I can find there.

What am I missing??

M~.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Hi Milli,

Thanks for the update. I won't worry about 32 or 64 bit. If it is XP, then it is probably 32 bit. 

NIS 2009 is out of date and you really should update to NIS 2010. If your subscription is current, this update is free.

Please check the system requirements for NIS 2010 from here. If you are not sure if you meet the minimum system requirements shown, then please ask before updating to NIS 2010.

Please visit the Update Center and you can get this update to NIS 2010. You do not need to uninstall NIS 2009 first.

But back to your original question, your automatic subscription will take care of keeping your current product updated but will not automatically update you to the newest program which is NIS 2010. This is why you need to visit the update center to get this.

Please let me know how it goes once you have upgraded NIS 2009 to NIS 2010.

Also, please make sure you manually run Live Update after NIS 2010 is installed. Keep doing Live Update (rebooting as requested) until no more updates are found.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Thank you very much Allen, I will proceed and do all what you told me to do (hope my hb won't read this).

I'll certainly let you know.

One more question tho I probably already know the answer. I have 2 laptops with Norton. I have to do the same procedures on both right?

Have a great Sunday, will be back.

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Hi Milli,

Thanks for the update. Yes you should do the same to get the laptops updated to NIS 2010. One question first: do both laptops also have NIS 2009?

I'm asking because if they are older versions than 2009, then we typically recommend to run the Norton Removal tool as sometimes updates directly to NIS 2010 from versions older than 2009 sometimes have issues if done via the normal update method I mentioned previously.

So if the laptops are older than NIS 2009 please let me know before updating them.

In either case, please let us know how things goes after you complete this.

Thanks again.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Well, I mean, I do know what a renewal is and that it will be automatically be charged to my cc, that much I get.

But do I have to download anything new, or iwill it just keep on working, with no special things I have to do?

Thanks in advance.

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Both Laptops have the same NIS version from the same subscription. I am now looking for the update info here at Norton but before I click the button i will come back here to see if there is anything else I need to do.

M~.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Hi Milli,

Thanks for the update. Updates from 2009 to 2010 product normally don't have any problems. I think you will like NIS 2010 even more as it has a lighter footprint than 2009. Each year the version makes improvements in this area. A few years back like with the 2006-2008 versions, NIS could be somewhat of a CPU hog but that is all changed now.

The full link to the Norton update center is:

http://updatecenter.norton.com/

If there are any problems with the update center, you can get the full version of NIS 2010 from:

http://www.symantec.com/redirects/norton/norton_com/nis10/

This can then be installed over the top of NIS 2009.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Hello

Sorry for interrupting, but maybe it might be a good idea to have your product key handy and to also back up your identity safe information just to have a safety net if nothing else.

Please follow these instructions to save your Identity Safe information by creating NPM file.


http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&...

Thanks to Yaso for the link.


Success always occurs in private and failure in full view.
Kudos0

Re: How does automatic renewal work?

Hi Milli,

You can get your product key from your Norton account at the following link:

https://www.mynortonaccount.com/amsweb/default.do

A good safety net as Floplot says in the unlikely event something goes wrong with the update to NIS 2010.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Just an addendum -- the version at:

If there are any problems with the update center, you can get the full version of NIS 2010 from:

http://www.symantec.com/redirects/norton/norton_co m/nis10/ 

is still 17.5 so if milli gets that she needs to run LiveUpdate manually a few times until it says you are Fully Uptodate and it's a good idea to reboot between the LiveUpdates because I've had it not ask to restart.

I don't know whether the Update Center has 17.6 yet so it's a good idea to check Help / About after getting updated there and seeing if it is 17.6.0.32 or not and if it is not then again to run the LiveUpdate routine as above.

Hugh
Kudos0

Re: How does automatic renewal work?

Buried among everything else, I did mention to make sure and run Live Update after installing using the link to the full version.

And to confirm, at the moment the link to the full version is still 17.5.0.127 which is the prior version. Hopefully Symantec will update this link soon.

So if using this link, you definitely will need to run Live Update.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

 I manually Download and installations are all finished successfully. I manually did the live updates untill I got the message 'no updates available' or words to that effect.

I tried to make a back up through the link given earlier but never got to  the C:\Program Files\Norton Internet Security\Engine\16.2.0.7 in fact, the last folder in that section was Norton internet Security. I did check everything that I could in the NIS window but to no avail.

Maybe that will only work with 2010, but at any rate, I suppose I'm all set for now.

And just to make sure I've got it all under control:

I do have the automatic renewal enabled so, from now I have 29 days of 'protection' and I will be able to do a live update untill next year same date.

What I do not quite understand is that I have the 'automatic live update' enabled but never got all the updates I got just now. 

Anyhoo, thank you all very much for the support, it is very much appreciated!

Regards,

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

I forgot one thing - the subscription I have is for 3 downloads. Due to a system restore I had to download the third one last year. But I sorta assume that after the upcoming renewal date I do have that 3 download available, right? 

Thank you again, I don't know where I would be without support from people like you.

Regards,

Milli.

PS - Did you hug your dog today??
Kudos1

Re: How does automatic renewal work?

Hi Milli,

You are entitled to install and use the software on three computers, regardless of how many times you have to uninstall and reinstall the software.

Once in a while you may get an error after reinstalling the software about exceeding the number of installations. In the unlikely event you receive this error you can visit Customer Service at the link below. They will take care of any activation issues you could encounter. It is highly unlikely you will encounter any problems with a straight forward update such as I have suggested. When people do run into this it is typically when uninstalling and reinstalling.

http://www.symantec.com/norton/support/dtree.jsp

Hope this helps and please let us know how it goes.

Edit: I like your PS signature. I hug my dog several times a day even when she does not ask for it!

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

AllenM

Sorry I missed it -- better safe than sorry!

Hugh
Kudos0

Re: How does automatic renewal work?

milli,

Did you end up with the 17.6.0.32 version ?

Hugh
Kudos0

Re: How does automatic renewal work?

Yes, I do have V. 17.6.0.32. 

The only thing I noticed and what bothers me is that I constantly have a 95% cpu usage. I've turned that lap off and will let it sit for a while tho I'm not sure if that'll make a difference. 

And Allen, boy did you get on my good side for hugging your dog  Did you know they ask for a hug every time they look at you 

These are mine:

http://millijoolz.com/about/millieharry.jpg

http://millijoolz.com/policy/WoutforvdZuylenstede.jpg

Hope I'm not stepping on any rules.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

milli,

Thanks for confirming that you did end up with the current version.

I think it is normal for there to be a high CPU activity after a major upgrade or new installation while the engines gather data including checking files via Norton Insight to see if the are OK or need to be tested every time. So I'd let it run its head off for a while rather than turn it off.

You might go to Application Ratings on the front page of the GUI and let it check the files -- I don't know whether doing that speeds up the initial scan or not or whether it does its own checking just the same the first time.

Hugh
Kudos0

Re: How does automatic renewal work?

I turned the laptop back on. The cpu usage says '90 to 100 %', Norton says '10 to 0%.'

I'll let it run for the night tho i think I already did that specific test where Norton tests particular files or procedures ..(?)

Have a good night everyone.

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

.......hmmmmmm..........

I restarted the other small laptop (acer notebook actually) and got this message:

'a problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Run a system diagnostic utility supplied by your hardware manufacturer. In  particular, run a memory check, and check for faulty or mismatched memory. Try changing video adapter. (??? what is that???)

Disable or remove....'

And here the screen went blank and asked 'reboot from same destination' or (an other question) 

I tried botjh options. Windows seemed to start up (running bar) right now it says 'windows is starting up' and I heard the greating tune.

Now I see the welcome screen and now the regular desktop shows. A little light indicates it is on line but I'm hesitant to open IE so I'll wait doing that untill I have more confidence inj doing so...

I also have SuperAntiSpyware', Malwarebytes and Regcure running on this notebook. These programs also run on my other 'real' laptop, obviously without a problem. All desktop icons and folders are where they were before. I will post this message and then turn off my modem and router and check back here tomorrow on my Mac.

Computers, you just gotta love them 

Any suggestions would be highly appreciated...

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

HI Milli,

Thanks for the update. Please advise about your SuperAntiSpyware. Are you using the free version or paid version? The paid version will cause interference with your Norton product. Only the free version is OK to run alongside Norton. The same thing applies to Malware Bytes - only the free version (on demand scanner) can co-exist peacefully with Norton.

You should never have two real-time security or anti-virus software installed at the same time.

Please let us know on the SuperAntiSpyware and Malware Bytes. If you have the paid versions with real-time protection we are going to need to do some more to clean things up.

And yes I agree, just a look from your dog is asking for love whether it be a hug or just a gentle rub. They just need love. Your dogs are very cute! Mine is a German Shephard, all 100lbs of intense activity!

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Good morning Allen,

MalwareBytes and SuperAntiSpyware versions are both the free versions, the Regcure is the paid one but that is not a realtime program as far as I know, only a clean-up.

I somehow did manage to get Windows to start up on the notebook. I then did a full system scan with Norton, which only came up with 16 'problems', tracking cookies. Right now I'm eyeing that notebook like it's a dangerous animal, wondering what to expect if I turn it back on. I didn't turn it off after the Norton Scan.

Just turned it on. Windows started up, OE and IE both started up without a problem... Norton appears to be running fine. It did just ask if I wanted to create a new profile for Norton but I didn't. Don't quite know how to handle that.

I have no clue what happened. Did I dodge the buller? Was there a bullet to start with? 

Thank you so much for all your help.

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

After re-reading my previous post I do realize that my explanation may be confusing as to which machine I'm referring. If that's the case please let me know and I'll specify it so that it is cleared up.

M~.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Good morning Milli,

Thanks for the information. You could go ahead and run a scan with Malware Bytes but I don't think you have any infections.

The high CPU activity after you upgraded to 2010 is normal, so as long as you don't see any problems with the software otherwise, I think you are in good shape.

Regarding the new profile, do you recall exactly what the message said? It could be scan performance profile, possibly something related to Identity Safe. I'm sure it is nothing to worry about but if you recall what it said I can probably tell you more.

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Hi Allen,

Actually, this morning after a night of good rest my laptop doesn't show any signs of any overactive cpu activity. Pfew.

The message from Norton on the Notebook, it asked if user wanted to create a 'New Norton Profile'. I looked at Norton and it was running fine so I declined. If it shows up again I will write down the text more precisely and come back to this topic to post.

The error message on the notebook freaked me out, and that's putting it mildly. It's my hb's and he is never happy if I have to do updates like the Norton one. And it bugs me that I don't understand as to WHY that happened. Most of the time it's hard to recall the precise wording, and more so what you DID right after that message [or any error message].

So I think/hope/pray we're home safe. I know I've said it before but things like this cannot be said too much: everyone, thank you so much for all the help, and the time you have put in to helping ignorant people like I ... 

Have a wonderful day!

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Hi Milli,

I would just keep any eye on it for a while. If you do see anything else with the laptop, we'll always be just a click away and will be happy to help out.

Probably just one of those things, computers can be temperamental at times.

And you are very welcome and thanks for the kind words.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: How does automatic renewal work?

Hello Allen,

Just a quick note to let you know that everything appears to be working fine. Have a great day!

Milli.

PS - Did you hug your dog today??
Kudos0

Re: How does automatic renewal work?

Hi Milli,

Welcome to the forum. Can you specify your product, NIS, NAV, etc and the year of the proudct? Also what version of OS do you have and 32 or 64 bit?

With the automatic subscription you don't generally need to do anything special because Live Update should download all updates automatically. However, when a new version of a product (such as NIS 2009 vs NIS 2010) comes out, you would need to explicitly upgrade to that version as Live Update only applies updates specific to the version you already have.

I can provide further details once you confirm which product you have.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19

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