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Kudos0

How to unblock a file that was "blocked"

I have a program that I'm sure isn't a bad trojan but it detects it as a trojan horse and it "blocks" it and I can't get it to stop blocking it ( reinstalling program ) and there's no option to unblock it.

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Kudos0

Re: How to unblock a file that was "blocked"

I have a program that I'm sure isn't a bad trojan but it detects it as a trojan horse and it "blocks" it and I can't get it to stop blocking it ( reinstalling program ) and there's no option to unblock it.

Kudos2

Re: How to unblock a file that was "blocked"

Hi Binkow,


Welcome to Norton Community!


If you are sure that the program is not a threat, then follow these steps:

- Disable AutoProtect for temporary purpose.

- Go to Security History, check if the program is present in Quarantine.

- If it is present, then Restore the program and add it to the scan exclusion list in AutoProtect settings.

- If it is not present, install the program again, and then add it to the scan exclusion list in AutoProtect settings.

- Re-enable the AutoProtect back.


Let us know the results.


Yogesh

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