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Kudos1

I think Norton is blocking a Java applet

Hi all. I'm a devoted user of NinjaVideo.net, and it's always worked fine for me until a few weeks ago. In order for the site to function, you have to run their "helper," which identifies as a Java applet - after clicking the link, you get a security message asking whether or not to allow the applet to run, and in order for the site's videos to work, you have to click "allow."

My problem is that I no longer get that security message asking me whether or not to run the applet. This problem only occurs on my laptop - the site and the applet both work fine on my PC, which leads me to think something on my laptop is blocking the applet automatically. I've fumbled around with my Norton settings, but I'm pretty tech-stupid, and I'm afraid I'm going to put my laptop at risk if I change too much.

Any help would be greatly appreciated!

Replies

Kudos0

Re: I think Norton is blocking a Java applet

Hi all. I'm a devoted user of NinjaVideo.net, and it's always worked fine for me until a few weeks ago. In order for the site to function, you have to run their "helper," which identifies as a Java applet - after clicking the link, you get a security message asking whether or not to allow the applet to run, and in order for the site's videos to work, you have to click "allow."

My problem is that I no longer get that security message asking me whether or not to run the applet. This problem only occurs on my laptop - the site and the applet both work fine on my PC, which leads me to think something on my laptop is blocking the applet automatically. I've fumbled around with my Norton settings, but I'm pretty tech-stupid, and I'm afraid I'm going to put my laptop at risk if I change too much.

Any help would be greatly appreciated!

Kudos1

Re: I think Norton is blocking a Java applet

Hi oddcookie,

Was this working previously on the laptop or has it never worked?  What browser are you using and do you have any browser security add-ons, such as NoScript installed?

Kudos0

Re: I think Norton is blocking a Java applet

Hi SendOfJive-

I'd used the site and its applet for months on the laptop with no problems. I use Internet Explorer, and I doubt I'd even know how to install browser security add-ons, so no, it doesn't have any extras!

Kudos0

Re: I think Norton is blocking a Java applet

Check your Java Control Panel security settings (Control Panel > Java (Other Control Panel Options > Java, if using category view) > Advanced tab.  Click the +Security setting.  If "Allow user to grant permissions to content from an untrusted authority" is unchecked, put a checkmark next to the entry, click Apply and OK.  Retry loading the Ninja applet.  If it still fails, go back and uncheck the box again, as that is the most secure configuration, and there is no sense changing it if it does not resolve your problem.  Post back on the outcome of this maneuver.
Kudos0

Re: I think Norton is blocking a Java applet

Hi oddcookie

Maybe uninstalling Java and reinstalling Java would help if the other suggestion doesn't help.

Success always occurs in private and failure in full view.
Kudos0

Re: I think Norton is blocking a Java applet

SendOfJive-

I checked the security settings on Java like you said, and the  "Allow user to grant permissions to content from an untrusted authority" box was already checked. Since you said that unchecked is the safer setting, I unchecked it (thanks for mentioning that, by the way, I wouldn't have known which setting was safer). I re-tried the website just in case, but there was no change.

floplot-

I uninstalled and reinstalled Java, but no luck.

Kudos0

Re: I think Norton is blocking a Java applet

In iE8, goto Tools, Internet options, advanced tab. Scroll down to Java, Is used JRE... ticked?

If so you can try "restore advanced settings", close IE and restart IE

Kudos0

Re: I think Norton is blocking a Java applet

Hi

Maybe something in the Forum of the program you are trying to use will help you with this problem. It looks like you have to use an older version of the player.

http://forum.ninjavideo.net/index.php?topic=40094.0

Success always occurs in private and failure in full view.
Kudos1

Re: I think Norton is blocking a Java applet

Hi oddcookie,

Please go to the Sun Java test page to confirm that the program is running properly in your browser.  If the test applet does not run, there are links to steps you should take to fix the problem you may be having.

Kudos0

Re: I think Norton is blocking a Java applet

Hi odd cookie

Also please check out your div x player and make sure you still have the older version on that computer. According to the website of the program you want to use, there seems to be problems using the newer products.

Success always occurs in private and failure in full view.
Kudos0

Re: I think Norton is blocking a Java applet

Hi floplot,

I re-installed the old DivX player, but it doesn't seem to have helped. I looked through the NinjaVideo forum, but couldn't find anyone with a problem like mine. I figured that since that security message isn't popping up anymore, and it does pop up on my PC, the problem must be with my laptop's security, but obviously I don't know that for sure. :/

SendOfJive and cgoldman,

I went to the Java test page, and I only got one of those little red x's. I reinstalled Java three times, but kept getting that red x. When I follow the instructions for step 1 (Enable Java through your Web browser), it tells me to go to Tools/Internet Options/Advanced tab/scroll down to Java, but I can't find anything in my Advanced tab that mentions Java.

However, when I followed the instructions for step 2 (Enable Java through the "Java Plug-In Control Panel," the box they tell me to check is already checked. So now I'm not sure whether the stupid thing is enabled or not.

Kudos0

Re: I think Norton is blocking a Java applet

Hi oddcookie,

Two things to do:

  1. In IE, click Tools > Internet Options > Security tab > Custom level... button.  Scroll down almost all the way (this is where you may have gone astray earlier) and find the entry labeled "Scripting of Java applets."  This needs to be set to "Enable."  "OK" your way out.
  2. Clear the Java cache so that Ninjavideo.Net loads fresh.  Instructions are here: 

         http://java.com/en/download/help/plugin_cache.xml

Give it another go.

Message Edited by SendOfJive on 01-03-2010 09:01 PM
Kudos0

Re: I think Norton is blocking a Java applet

Hi oddcookie

This link shows the proper way of uninstalling java. Once it is properly uninstalled, then you can download and install the latest version of Java.

http://java.com/en/download/help/uninstall_java.xml

Success always occurs in private and failure in full view.
Kudos0

Re: I think Norton is blocking a Java applet

SendOfJive,

I followed your instructions and found Java where you said it would be, and the "enable" box was already checked. I also cleared the Java cache, but the website still isn't working.

floplot,

The instructions at the link you provided described the same method of un-installation that I had used already, so I tried the Windows Installer Clean Up method at the bottom of the page. After I used the Clean Up program to remove Java, I tried to go back and reinstall it, but I got a message saying the program was already installed, and would I like to reinstall it. When I clicked yes, I got an error message saying "This action is only valid for products that are already installed."

I can't find Java under the Control Panel, I can't reinstall it through the Java website, and I'm still getting that red x on the test page. :(

Kudos0

Re: I think Norton is blocking a Java applet

Hi oddcookie,

Is Java still listed in Add/Remove Programs?  If so, and you need to reinstall, try to uninstall it from there and then reinstall from the Sun Java website.  I think I have found a possible source and solution of your problem, the red X providing the clue.  Please see this Java support article, entitled "Red X image displayed where the applet should be, applets won't run:"

http://java.com/en/download/help/redximage.xml

Kudos0

Re: I think Norton is blocking a Java applet

Hi SendOfJive,

Nope, Java's not listed under Add/Remove Programs anymore. What's odd is that when I go to the Control Panel and click "classic view" (my laptop uses Vista), I do see a Java icon, and when I click it the Java Control Panel appears.

I thought I'd give your solution a try just in case (based on the info at the link you provided, it sounds promising!), but I ran into problems there, too. My Java Control Panel doesn't look like the one described at the link, and it doesn't have some of the tabs they say to click on, like the "Proxies" tab. This is what my Java Control Panel looks like: http://i47.tinypic.com/dfj82d.jpg

Sorry to be so much trouble, I just seem to be a little tech-cursed as well as tech-stupid.

Kudos0

Re: I think Norton is blocking a Java applet

Hi oddcookie,

Sorry about that.  Those instructions appear to be for an older version of Java (I should have looked more closely.)  Open the Java Panel by double-clicking the Java icon in the Windows Control Panel.  Click the Network Settings button in the General tab and verify that "Use Browser Settings" is selected.  This is what the referenced article is attempting to ascertain.  The further steps are probably not necessary unless you are using a proxy, so let's ignore them for now.  Also, while you are in the Java settings lets check some other things:

In the Advanced tab select "Default Java for Browsers" and make sure Internet Explorer is checked.  Also look at the "Java Plug-in" entry and make sure the "Next generation plug-in" is enabled.

Just out of curiosity let's check to see if you do have a proxy involved: in IE, click Tools > Internet Options > Connections > LAN Settings.  I'm guessing and hoping that "Automatically detect settings" is checked.  If not, please advise how this option is configured.

Message Edited by SendOfJive on 01-04-2010 08:57 PMMessage Edited by SendOfJive on 01-04-2010 09:02 PM
Kudos0

Re: I think Norton is blocking a Java applet

i've been keeping up with this thread and on the last read, i had check the java settings.  guess what, the update tab just now showed the box ticked to check automatically.  so i unticked (again), apply, OK and closed applet.   reopened the control panel applet again, and there it was, the update tab showing the box ticked for checking automatically.

later, after i'm off-line, i'll try again to change the settings, in case being on-line prevents the settings from taking hold.  clean win 7 install, latest and only JRE version ever installed, only one useable account on pc.

Kudos0

Re: I think Norton is blocking a Java applet

SendOfJive,

I feel better now, I thought I was just finally going crazy. :)

I followed all the steps you gave me, and all the boxes were checked ("use browser settings," "Internet Explorer," and "Next generation plug-in") except for the "Automatically detect settings" box - none of the boxes in the LAN Settings window were checked.

Kudos0

Re: I think Norton is blocking a Java applet

Hi oddcookie,

The more I contemplate this, and the more your Java settings show as correct, the more I think it might be some security setting in your browser that might be blocking the applet from running, or the alert dialog from appearing.  I was about to suggest that, if you absolutely trust the site, you might want to add it to your Trusted Sites Zone where it would have fewer security restrictions that could possibly be blocking you from accessing the video player.  But then I consulted the Norton Safe Web Community reviews of the site and it seems there may be good reason not to lower your guard for this one.  One comment, in particular, seems to indicate that, indeed, you cannot see the viewer without lowering your security settings:

lots of ads of all kinds and uses a 'custom' java applet, that requires you to drop your security these guys brag in forum about what good hackers they are. I do not trust this site

There are many similar comments that rate the site as untrustworthy and possibly dangerous. 

As far as testing your Java installation, you might want to try adding the Java.com site to your Trusted Sites Zone and retest.

Message Edited by SendOfJive on 01-05-2010 11:23 PM
Kudos0

Re: I think Norton is blocking a Java applet

Hi SendOfJive

Oh don't worry, I love the site, but there's no way I trust it enough to turn it loose on my computer. Not even close. :)

What befuddles me is the suddenness with which my computer decided the site was unsafe - for months it worked fine (with no unusual activity on my computer or anything showing up on Norton's scans), and then literally, one day it worked and the next it didn't, without me changing or adjusting any of my security settings. I also don't understand why it still works fine on my PC (same as above re: unusual activity and Norton's scans), which has the same Norton Internet Security as my laptop.

Regardless, thank you for all your help. I had no idea how to even attempt to solve the problem, but I'm much more willing to just let it go when a more informed opinion has weighed in. :) Thanks again!

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