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Kudos0

"The install file cannot be properly validated"

I double click on the installer file icon for N360 v4.0, the install screen appears saying "initialising, please wait..." after a few seconds an error msg appears: "A problem has occurred that needs your attention, the install file cannot be properly validated".

I have had to endure almost 3 weeks of Norton tech support - yes 3 weeks!!! with no solution offered!!!

I / they have tried everything including all the removal tools / clean download etc... checked disk, uninstalled xp sp3 and reinstalled, checked file registry etc with no joy....

The digital signature is not being recognised as being valid by windows xp. I wonder if this is because the timestamp on the N360 install file digital signature is 27/03/10, but an xp security update (KB978601) issued on 13/04/10 changed the format of digital signature validation - effectively making previously good digital signatures invalid....?

Please help - Norton tech appear to be ignoring me

DK

Replies

Kudos0

Re: "The install file cannot be properly validated"

I double click on the installer file icon for N360 v4.0, the install screen appears saying "initialising, please wait..." after a few seconds an error msg appears: "A problem has occurred that needs your attention, the install file cannot be properly validated".

I have had to endure almost 3 weeks of Norton tech support - yes 3 weeks!!! with no solution offered!!!

I / they have tried everything including all the removal tools / clean download etc... checked disk, uninstalled xp sp3 and reinstalled, checked file registry etc with no joy....

The digital signature is not being recognised as being valid by windows xp. I wonder if this is because the timestamp on the N360 install file digital signature is 27/03/10, but an xp security update (KB978601) issued on 13/04/10 changed the format of digital signature validation - effectively making previously good digital signatures invalid....?

Please help - Norton tech appear to be ignoring me

DK

Kudos0

Re: "The install file cannot be properly validated"

Hello drdkane

Welcome to the Norton Community Forum

Can you please tell us what security program you had installed or have installed now before you attempted to install N360 version 4? Do you have any other real time security programs installed now? Do you have Spybot with Tea Timer installed? Have you got the latest windows update about roots?

Here is our link for N360 version 4.

Norton 360 v4 Standard: www.norton.com/n360s_4

Norton 360 v4 Premier: www.norton.com/n360p_4

Please remember to run live update and to reboot after receiving all updates.

Have you been using the Norton Removal Tool after each failed attempt and run that twice with a reboot after each run of it? Please be aware that it will remove all Norton products.

Success always occurs in private and failure in full view.
Kudos0

Re: "The install file cannot be properly validated"

Thank you for your reply,

I had N360 v3.0 installed before. When running live update on 19th Aug there were 2 updates that would not install - so i contacted norton support. They tried to install v4.0 for me but when that was unsucessful they uninstalled v3.0.

I currently have no security software installed. I got the latest xp update about the roots.

The norton tech support have spent weeks trying to solve problem, including removing all norton components with removal tools and reboots as required and even doing manual removal of leftover registry keys.

They also tried uninstalling xp sp3 and reinstalling along with other updates, did disk checks many times, and manually verified registry files with no solution as yet

I / we have tried downloading the N360 standard install file many times even using clean download and to all available drives with no different outcome

Kudos0

Re: "The install file cannot be properly validated"

The digital signature is not being accepted.

When i try to install, windows warns me that the publisher could not be verified - i click run anyway

after the initialisation screen, an error msg states: the installer file could not be properly validated

Kudos0

Re: "The install file cannot be properly validated"

Hello drdkane

Have you tried lowering your security level in IE. or uncheck the item that refers to that.? Being on the Net without any protection is quite dangerous in this malware world now.

Success always occurs in private and failure in full view.
Kudos0

Re: "The install file cannot be properly validated"

yes i have and i have tried downloading via firefox also

i know its so dangerous having no security thats why im so frustrated

the norton tech staff downloaded the N360 file directly onto my pc - but the installer file still cant be validated by windows..... the publisher is showing as unknown..... the digital signature is not recognised as valid even though it has come direct from norton.....

Kudos0

Re: "The install file cannot be properly validated"

Hello drdkane

I'm wondering if it isn't some sort of malware possibly that is causing this problem. I think if it was a case of the signature not being properly validated, I would assume that there would be more people in here complaining about this issue. I think you are the first one to have this problem that I have noticed.

Success always occurs in private and failure in full view.
Kudos0

Re: "The install file cannot be properly validated"

Did you try uninstalling the KB978601 update from your computer?

Can you try to use system restore to revert your computer back to a date before March, and then use the installation file?

Can you try to restart the computer in safe mode, and then use the installation file?


Yogesh

Kudos0

Re: "The install file cannot be properly validated"

Hi drdkane,

Have you tried running the installer in Safe Mode? This has probably been done by support as one of the first steps, but since you did not mention it I need to ask.

Usually a full cleanup helps with this issue. Not only running NRT, but also deleting the Norton Installer folders and clearing out the temp folder. But the support should have done this as a part of the full manual removal.

Regards

jAW

Kudos0

Re: "The install file cannot be properly validated"

Please try with registering the following dll files. If these are not working in normal mode then try in safe mode and install the Norton product

softpub.dll,  wintrust.dll, crypt32.dll

Kudos0

Re: "The install file cannot be properly validated"

Please follow the below instructions on how to register the files.

Click Start > Run (For Windows Vista: Click the Start button, and then click All programs > Accessories > Run).

In the Run dialogue box, type 

regsvr32 softpub.dll and hit enter

regsvr32 wintrust.dll and hit enter

regsvr32 crypt32.dll  and hit enter

Kudos2

Re: "The install file cannot be properly validated"

Hello

I would not recommend registering .dlls from a rather new poster in these Forums. Before you register any .dlls or put any files into your computer, you MUST know the source of the files and the consequences of doing this. Any instructions like this should come from a Symantec employee in my opinion.

Success always occurs in private and failure in full view.
Kudos0

Re: "The install file cannot be properly validated"

Hi floplot,

Making sure that those files are correctly registered is a quite common action to take when having similar issues. See the MS link for a little info on this. I would also advise to at least re-register the wintrust.dll. But again, check the link for info. Also, please note that chanti did not say that any files should be downloaded, only registering files that allready are in the system.

You cannot install some updates or programs

Regards

jAW

Kudos0

Re: "The install file cannot be properly validated"

Hi DK

I think its worth running a virus scan just in case something is blocking Norton install.

If you go to symantec website and and search online scan, the first result is the online scanner.

Download and run to ensure you have nothing on your pc.

Have you tried downloading any other programs recently and installing eg. Adobe to check if its just the N360 problem or a general one.  If that's ok you could try NIS2011 30 day trial software - at least if that installs you have some protection while fixing this

TrevorWin 7 64bit on HP G62-b20sa N360 v6 beta 125XP home SP3 on Lenovo S10-2
Kudos0

Re: "The install file cannot be properly validated"

chanti,


I agree with floplot. Any idea why would you recommend registering those three Windows dlls. Perhaps, it would help if you can reason out as I could see that dlls support encryption and trust verification.


-MbR

"Mythbuster is now a SUPER keylogger crusher" - MbR
Kudos0

Re: "The install file cannot be properly validated"

Hello

In today's malware world, malware can enter into your computer in many ways. This includes .dlls. I know that sometimes .dlls do have to be registered for them to work properly. If you have a program which has .dlls, it should register the .dlls during the installation process. True, these .dlls that were mentioned may have already been in the computer. If these .dlls were just sitting around inside the computer, they could have become infected. Maybe that's the reason why originally, they weren't registered during the installation process.If that .dll is just sitting in your computer and not registered, I  think it may be dormant and not doing any harm.  Perhaps by registering a .dll which is already infected, might make the infection start doing things. I really don't know if this is how malware can get activated or not or if this is even possible. I might be wrong about this analogy.

I came across this article just before. It's an old one, but I think it still applies today. The operating systems are different, but the information in the article about .dlls, I believe still applies today also. This is actually from the Corporate Dept. of Symantec, but it's still about malware.

It's too long for me to quote the article here, so please take a look at it.

http://www.symantec.com/connect/articles/are-you-infected-detecting-malware-infection

Please read especially the Spoofed Process Names section. You will see that the names of .dlls in your computer just sitting around may not be the real .dlls with that name., just like winlogin can be clean or infected. Just because you see a .dll that sounds like it is a clean one or the proper one doesn't mean you should go and register it . You may be registering an infected one with the same name and cause more problems;

Success always occurs in private and failure in full view.

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