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Kudos0

Installing Norton 360 on laptop with no disc

I purchased Norton 360 Version 4.0, which comes with 1 year protection for up to 3 PCs. I'd like to install it on my laptop, but my laptop does not have anyway to insert the disc. How can I install the product without the disk?

Replies

Kudos0

Re: Installing Norton 360 on laptop with no disc

I purchased Norton 360 Version 4.0, which comes with 1 year protection for up to 3 PCs. I'd like to install it on my laptop, but my laptop does not have anyway to insert the disc. How can I install the product without the disk?

Kudos0

Re: Installing Norton 360 on laptop with no disc

I should also add that the laptop is loaded with viruses - everytime I try to go to a website using Google I"m redirected to any number of other scam websites.

Kudos0

Re: Installing Norton 360 on laptop with no disc

Refer to the following Symantec Article for downloading and installing Norton 360 on your laptop:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=3&pvid=n360_4.0&docurl=20090501124807EN

If you suspect that your computer is infected, try to run Norton Power Eraser tool and clear all threats before installing Norton 360:

http://www.symantec.com/norton/support/DIY/index.jsp


Check if it detects any threats and if it does, please provide us the filename and other details. Don't fix any files now, you can fix those after getting confirmation in this thread.

Yogesh

Kudos0

Re: Installing Norton 360 on laptop with no disc

The scan picked up these:

csrsrv32.dll

lsass.exe

cliconfg32.dll

Should I go ahead and fix?

Kudos0

Re: Installing Norton 360 on laptop with no disc

You can fix csrsrv32.dll and cliconfg32.dll as both these files are commonly related to malware and can be found in C:\Windows\System32\ folder.  Please check the details for lsass.exe and provide the file path as detected by NPE, do not fix it now.


Yogesh

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