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Kudos0

Java

Howdy,

I've got a little problem with Java.  Can't get it to run on my computer.  I've reinstalled.  As far as I know, all settings are properly ticked.  I've re-booted. 

Regardless of what I do, when I check the Advanced settings in Internet Explorer, there's still a comment that says "requires re-start".  And Java won't run.

I'm turning to you folks as a last resort.  The only thing I can think of is that there's some sort of conflict with Norton Internet Explorer.

Any ideas?

BTU

Replies

Kudos0

Re: Java

Howdy,

I've got a little problem with Java.  Can't get it to run on my computer.  I've reinstalled.  As far as I know, all settings are properly ticked.  I've re-booted. 

Regardless of what I do, when I check the Advanced settings in Internet Explorer, there's still a comment that says "requires re-start".  And Java won't run.

I'm turning to you folks as a last resort.  The only thing I can think of is that there's some sort of conflict with Norton Internet Explorer.

Any ideas?

BTU

Kudos0

Re: Java

Howdy There,

You're right.  It's Norton Internet Security.  Tired, tired, tired.

As you suggested, I've uninstalled Java and reinstalled the newest version.  But Java still doesn't work.

I'm up for any ideas you might have.

Thanks for the help.

BTU

Kudos0

Re: Java

Okay, hang in there.  I understand the frustration.

LAST MINUTE EDIT:  Read next post FIRST

The next thing is to confirm a conflict.

Step one:  Disconnect your computer from the internet (because the next steps will leave you vulnerable)

        two:  Open NIS and turn off your AV, Advanced Protection, Firewall, and Intrusion Protection

        three:  Try launching Java and see if you have the same problems.

IF YES, YOU HAVE THE SAME PROBLEMS:

        four:  Uninstall NIS.

        five:  Test Java again.  If the problem is still there, then it is unlikely that this is a Java-Norton conflict.  Something else must have come into play at this point.  If the problem cleared up, then something did happen between Java and Norton.  I would make sure Java is completely installed, then reinstall NIS and see what happens next.  If the problem recurs, then there are expects here to help you deal the issue.

IF NO, JAVA NOW WORKS:

        four:  re-enable each of AV, Advanced Protection, Firewall, Intrusion Protection, one at a time, checking Java each time.  This will pinpoint which subprogram is causing the conflict and enable you to check the settings of that section.  And to report back here for further help once you do determine the area causing the problem.

Good luck,

Message Edited by mijcar on 09-20-2008 02:00 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Java

This seems to be a common problem with Java.

Please read this link from their site:

http://java.com/en/download/help/5000021600.xml

    or

http://www.csgnetwork.com/javacheck.html

If that doesn't deal with it, on their site enter "requires restart" in their search engine.  There are a number of related articles.  If none of them help, then try my advice posted above.

Good luck

Message Edited by mijcar on 09-20-2008 02:32 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Java

Hmmmmm,

Well ... none of that worked.  I've tried uninstalling and re-installing Norton, as you suggested.  I've tried uninstalling and re-installing Java.  No workee.

Any other ideas are more than welcome.

By the way, I found in the Java website that the "requires re-start" comment beside Java under the advanced tab in Internet Explorer is resident there whether Java works or not.  It's only to tell you that you have to re-start Internet Explorer after ticking the box.

Thanks,

BTU

Kudos0

Re: Java

There is an option in IE as I recall  that let you use either Sun java or MS java.  Make sure the correct one is selected.  It could be that you are trying to fix something that isn't running.

Kudos0

Re: Java

Howdy,

Interestingly enough, there's only an option for Sun in my Internet Explorer.  There isn't anything for Microsoft.

Any ideas?

BTU

Kudos0

Re: Java

Same here.  I have no MS Java option.  But I don't have any Java problem, though; so ...

I know this sounds silly, but what happens when you visit the java site

http://www.java.com/en/download/installed.jsp?detect=jre&try=1

and have it test what if any java versions you have on your computer.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Java

Hi mij,

As strange as it sounds, I can detect that Java is installed properly by using the link you've suggested.  This is what the console says.

Java Plug-in 1.6.0_07
Using JRE version 1.6.0_07 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\1


----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
p:   reload proxy configuration
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>

But when I use http://www.java.com/en/download/help/testvm.xml to test to see if Java is working, I get a blank box.

This stuff is starting to drive me bonkers.

Thanks for the help.  I'm up for any other ideas.

BTU

Kudos0

Re: Java

There's a nifty program called JavaRa which removes old java versions, files etc to clean up your java files. I'm not a java guru, but it seemed to help my the java stuff I run work better.
Kudos0

Re: Java

I was going to suggest something extensive, but I would try Codydog's suggestion first.

If that didn't work and I couldn't afford to buy a new computer and hire someone to maintain it for me (yeah, right), ...

I would uninstall all Java stuff on my computer, using Add/Remove

I would use some sort of registry cleaner (I use NSW) to hunt for Java artifacts or anything else that interferes with processes.

I would delete all Java folders on my computer

I would download the latest Java

I would disable AV (it shouldn't make a difference, but what the heck) until reboot

I would install the latest Java

I would reboot

(and cross my fingers)

I won't when computer software will actually be well-written.  <long sigh>

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Java

Hmmmmm,

Well ... JavaRa and the reinstall didn't help.  Still have the same problem.

I think the idea of throwing my computer in the trash is well founded.  I only wish the darn thing didn't cost so much.

Any more ideas?

I really do appreciate the help.  But ya'll must be running out of steam.

BTU

Kudos0

Re: Java

This question should have been asked before, but sometimes we just take things for granted.  Has java ever run successfully on your computer?
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Java

Hi mij,

As always, thanks for your comments.

That's a very good question.

And the answer is ...

I have no idea if Java has ever run successfully. 

I assume it has because I've never had a problem before now.  The computer is at least four years old, so I must have used a program that needed Java before now.

But I've just been assigned an e-mail address that uses a program (I think it's called citrix) that requires Java.  The problem reared its ugly head once I tried to use my new e-mail address.

Thanks,

BTU

Kudos0

Re: Java

BTU,

You said that when you visited the "test your installation page" you only got a blank screen?

You should have gotten a filled in page with only a small section committed to the java test response.

Below that, it says:


If your applet is not displaying properly, please check these additional configurations.

  1. Enable the JRE through your Web browser (http://www.java.com/en/download/help/5000021600.xml)
  2. Enable the JRE through the "Java Plug-in Control Panel" (http://www.java.com/en/download/help/5000021500.xml)
  3. Clearing your Web Browser Cache (http://www.java.com/en/download/help/5000020400.xml)

If you are unable to perform any of the steps above due to an error, please reinstall the JRE.


If you did not get this far, you might want to try (again, probably) each of the three suggestions above.  After that, the only thing that occurs to me is to actual contact someone at Java.

Please let us know how this works out.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Java

There is no such product as Norton Internet Explorer, but I am guessing you mean Norton Internet Security (that's the kind of slip I make after a couple of hours into a problem).

I have not heard of any Norton-Java conflict issues and I have never had any myself.

My suggestions, in order:

1.  Try uninstalling Java completely, then downloading the latest Java software from their site.

2.  Make sure you have NIS 2009, which is a free upgrade as long as you a subscription left to a previous NIS 2007 or NIS 2008 (I don't know about earlier versions).

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware

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