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Kudos0

login names and passwords work on firefox but not in explorer

Hello, I am new here and was wondering if you could help with a problem. I have been using firefox and norton has been remembering my login names and passwords. I have recently switched to internet explorer because of some problems with firefox and now have to sign in and enter my password on sites that norton has previously done this for me.

My user names and passwords are still held in Norton in manage log ins so does anyone know how to make them work in explorer please.

Kind regards Doris

Replies

Kudos0

Re: login names and passwords work on firefox but not in explorer

Hello, I am new here and was wondering if you could help with a problem. I have been using firefox and norton has been remembering my login names and passwords. I have recently switched to internet explorer because of some problems with firefox and now have to sign in and enter my password on sites that norton has previously done this for me.

My user names and passwords are still held in Norton in manage log ins so does anyone know how to make them work in explorer please.

Kind regards Doris

Kudos1

Re: login names and passwords work on firefox but not in explorer

Hi deedee

 Welcome to norton community Forum

1.can you check the Add-ons(Norton toolbar ,Symantec intrusion prevention and symantec NCO BHO) are enabled in the Manage Add-ons

2.Make sure the sites are not added in the autofill exclusion list ,which is avaliable in settings->Identity safe->Autofill exclusion list

3.can you provide you enviorment details ,OS,service pack,IE version ,NIS full version number  to analyze more

Regards

kishore

Kudos0

Re: login names and passwords work on firefox but not in explorer

Thank you for your esponse, I appreciate it.

1.Add-ons(Norton toolbar ,Symantec intrusion prevention and symantec NCO BHO) are enabled in the Manage Add-ons

2.sites are not added in the autofill exclusion list

3.WINDOWS 7

EXPLORER 8

NIS VERSION No 2010

Hope this is what you need

The only way I can get the norton toolbar in explorer and thus enabling the logins is by signing into my Norton account. Once I close the browser and re-open the toolbar has gone . I cannot locate it by r clicking on toolbars, it just isnt there as an option.

Kind regards Doris

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