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NAV/NIS 2009.5 Patch Update
We know that you have been waiting anxiously for the patch.We have just released the patch for Norton Internet Security 2009 and Norton AntiVirus 2009.
To download the patch, simply run LiveUpdate and the patch will be downloaded.
When you first run LiveUpdate, a single update will be downloaded that requires a reboot. Apply this update, and then reboot your computer. After your computer boots back up, run LiveUpdate again and download the remaining updates.
If the patch doesn't download, then it may have already been downloaded through Automatic LiveUpdate. If this is the case, all you will need to do is reboot your computer. After rebooting your computer, run LiveUpdate to ensure all updates have been applied.
To verify that you have the patch, simply launch your Norton product, click on Help & Support, then click About. If the version number is 22.214.171.124 or 126.96.36.199, then you have the patch.
The screenshots below show you what you will see in the About box:
Here is an FAQ on this patch:
1. What is the version for this patch?
There are two versions - 188.8.131.52 and 184.108.40.206.
2. What is the difference between the two versions?
There are two key differences between 220.127.116.11 and 18.104.22.168. 22.214.171.124 contains fixes to the patch installer to address patch failures seen with 126.96.36.199. In addition, in 188.8.131.52, the search box which is also called Norton Safe Search is disabled by default. Please refer to Rowan Trollope’s post about Safe Search for more details.
3. If I have 184.108.40.206 will I get 220.127.116.11?
If you have already received 18.104.22.168, then you were not affected by the patch installer defects and you will not receive 22.214.171.124. If you have 126.96.36.199 and would like to disable Norton Safe Search, you can manually do so by clicking the “Norton” button on the Norton toolbar in the browser.
4. What are the changes in 2009.5/16.5?
The 16.5 patch contains many changes and fixes for the 2009 products that some customers were seeing. Here is a list of some of the changes:
- Fixed an issue where you may not be able to access shared folders on a computer connected to your home network.
- Fixed an issue where the Quick Scan Open Security History expansion was not working on first click.
- Fixed an issue in Home Networking Map - not warning the user that another user is viewing the map.
- Fixed an issue in Home Networking – removing a remotely monitored device does not persist.
- Fixed unnecessary UAC warnings during install/configuration.
- Fixed a crash in Home Networking Map User Interface.
- Fixed a crash in the AntiVirus Scan User Interface.
- Fixed a contributing issue for Error 3040,10001
- Improved Home Networking remote monitoring Antivirus item formatting
- Added option to allow Pulse Updates to run when laptop is on battery power (Settings/Miscellaneous Settings)
- Added SONAR support for Vista 64-bit
- Allow Context Scanning (Right-Click file scanning) for Vista 64-bit
- Added Norton Product Tamper Protection support for Vista 64-bit
- Added UMPC support (install UI fits now, auto panning for small screens)
- Added Norton SafeWeb integration - Site Rating and annotated web search
- Shopping Safety (MarkMonitor and buySAFE)
The following issues were also fixed in the 16.2 patch:
- Changes to allow future LiveUpdates better handle error conditions.
- Fixed an issue with 64-bit LiveUpdate patches.
- Fixed several Winqual reported errors.
- Fixed a compatibility issue with Microsoft Outlook Connector after installation of Norton Add-On Pack.
- Fixed an issue where the product would sometimes interfere with its own ability to match IDS signatures properly.
The following issues were also fixed in the 16.1 patch:
- Fixed issue where Protection updates download but date does not change.
- Fixed issue where in some cases, if you looked at the details of which updates succeeded and which failed, it would show all updates failed even though only one update failed.
- Fixed issue where Virus Definitions were considered non-valid in certain scenarios.
- Fixed instance where Advanced Protection will fail to start.
- Fixed issue where LiveUpdate fails to download and apply Web Protection definitions.
- Fixed issue with Identity Safe showing garbled characters in a few areas of the User Interface.
- Fixed multiple instances of ccSvcHst.exe crashes caused by components.
- Fixed issue with ccSvcHst failing to shutdown on a reboot (End Task dialog displayed indefinitely).
5. Why was this patch deployed out in this manner?
As jensm mentioned, we built a new install and patching technology in the 2009 products. We have been testing this functionality in house and felt confident about it. However, given the large install base of Norton customers, even a small percentage of errors can cause customers to have problems. So we had to roll out the patch and watch the failure numbers before we made it available to all users. This ensures that the user experience is smooth. However, in future, we would be more forthcoming with technical details and plans for a phased roll-out.
6. How can I manually install or upgrade to NAV/NIS 2009.5 (16.5)?
All Norton 2009 customers will receive the 2009.5 patch. If you would like to install the latest version or upgrade an older pre-2009 product, you can visit the Norton Update Center at www.norton.com/nuc to get the latest installer for NAV/NIS 2009.5. Please note that the Norton Update Center currently has the US English versions but will soon have the localized builds of the product.We would like to thank all Norton customers, especially member of this forum for their continued patience. Message Edited by Tony_Weiss on 03-19-2009 07:12 PM