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Kudos0

NIS gone from system tray..

Good afternoon,

After signing off the internet on my desktop computer I noticed my Norton yellow icon had disappeared from the system tray. There is now a non-descript icon in the tray with a popup message saying, Windows has detected spyware infection, click here to download anti spyware soft so that win can cleanup your computer.  

Now my Norton NIS will not start and seems to have disappeared from my computer. I tried to reinstall Norton from my software disc and it seemed to work, but the program is not there.

 Help,   

gator131

Replies

Kudos0

Re: NIS gone from system tray..

First of all WIndows will not say that. You got infected with a "false security alert". What version of Norton are you using? Try doing a full scan with Norton. Also download and install then update SuperAntiSpyware.

 http://www.superantispyware.com/

Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: NIS gone from system tray..


Dieselman743 wrote:

First of all WIndows will not say that. You got infected with a "false security alert". What version of Norton are you using? Try doing a full scan with Norton. Also download and install then update SuperAntiSpyware.

 http://www.superantispyware.com/


First of all, Update your Virus Definitions for Norton and boot in to Safe Mode  (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam) and do a Full System Scan.

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

01. Download Malwarebytes' Anti-Malware.

02. Install.

03. Update.

04. "Perform full scan" in Safe Mode.

Let us know the Results of your Scans.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: NIS gone from system tray..

Hi,

Yes, I thought it was a bogus Windows message..

I am using NIS 2007. What has me really snowed is NIS is gone from desktop which is the machine I usually use. As I mentioned I tried re-installing nis from my software disc, I got a couple of messages during the installation but it seemed to load. However, when it finished I didn't have nis installed. I did a search for Norton and a number of files came up, but I compared to what is on my laptop and there are a lot of files missing from my desktop.

Why can I not load nis?

thanks,

gators   

Kudos0

Re: NIS gone from system tray..

Problem #1: Norton does not load completely.

     Solution: Reinstall. First uninstall via Add/Remove Prog. and reboot. Then delete:


1.  C:\Documents and Settings\Administrator\Delete "Norton and "Symantec"


2.  C:\Documents and Settings\All Users\Delete all Norton and Symantec related folders


3.  Start>Run>"regedit">HKEY_CURRENT_USER>Software>delete "Norton" and "Symantec"


4.  HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"

Then, download and run the Norton Removal Tool: symantec.com/nrt

Reboot

Download Norton Internet Security 2009. You are entitled to a free upgrade. Upgrading will keep the number of days left in your subscription. 

Fill out your information and download: http://nct.symantecstore.com/fulfill/0184.077

Problem #2: Supposdly bogus pop-up message. 

     Solution: Update NIS09 and run a full system scan.

 

Problem #3: Files missing from deskop.

     Solution: Do you have a backup? Restore from backup. If not, try getting rid of the malware first. See where that takes you. Also, make sure that you are allowed to see hidden and hidden Windows operating files. The malware may have hid them. 

Finally, run a full system scan with HiJackThis and post the logfile here. 

Hope this helps. 

Message Edited by Tech0utsider on 11-02-2008 02:19 PM
=\
Kudos0

Re: NIS gone from system tray..

If you wish to Upgrade for free to N.I.S. 2009, which I would suggest, then you may follow the Steps below.

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/select_product.jsp?site=nuc

Upgrading instructions for Norton 2006 Products and Later:

01. Select your Product and Version, from the Web Link (above).

02. Save the Download on your Desktop.

03. Save your Product Key (www.mynortonaccount.com; http://service1.symantec.com/SUPPORT/custserv.nsf/docid/20020610105504925?Open&src=symsug).

04. Dis-connect from the Internet.

05. Go to Add/Remove.

06. Locate "Norton Internet Security (Symantec Corporation)" and click on "Remove".

07. Follow the instrctions and, when asked to, re-start your computer.

08. Locate to Add/Remove upon start-up.

09. Click on LiveUpdate and "Remove" and any other LiveUpdate.

10. If requested, re-start your computer.

11. Double-click on the Saved N.I.S./N.AV. File on your Desktop.

12. Follow the instructions.

13. Open Norton Internet Security or Norton AntiVirus and "Run [Norton] LiveUpdate" manually.

14. It is now Safe to Connect to the Internet again.

15. If you notice things not running right with N.I.S. 2009/N.AV. 2009, it may be a bug; please Post them here [in the Forum].

16. If you have Other Norton Products, then you can re-install LiveUpdate, or, if you have Used the N.R.T., you can re-install your Other Norton Product(s); if you do not have the Disc, then you can re-download it via the Trailware. Norton SystemWorks users have had a "Patch" Released so that Updates are received through Norton LiveUpdate, i.e. your Norton Internet Security 2009 Product.

17. If you have problems un-installing/installing, then use the Norton Removal Tool.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: NIS gone from system tray..

I also higly recommend switching your main browser to Firefox instead of Internet Explorer.

 http://www.mozilla.com/en-US/firefox/

Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: NIS gone from system tray..

Hi,

I will try your suggestions and thanks for all the help.

gators

Kudos0

Re: NIS gone from system tray..

Hi,

I originally posted here on 11/2 about losing NIS 2008 from my system tray with the following:

After signing off the internet on my desktop computer I noticed my Norton yellow icon had disappeared from the system tray. There is now a non-descript icon in the tray with a popup message saying, Windows has detected spyware infection, click here to download anti spyware soft so that win can cleanup your computer.  

Now my Norton NIS will not start and seems to have disappeared from my desktop computer. I tried to reinstall Norton from my software disc and it seemed to work, but the program is not there.

 Help,  

gator131

I received a response from Dieselman743 and Floating Red suggesting that I update my Norton 2008 and scan my computer as a first step. When I attempted this I found that I have been blocked from the Norton online site. I get a Mozilla screen saying, Failed to Connect although I can access yahoo, google etc.  

Next I booted to safe mode to see if I could get to Norton from there, but after a few seconds I got a message saying,

“This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT Authority System.

Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly”.

This process continued until I got back to System Config and reset to normal boot.

I suspect this problem may be linked to losing NIS 2008 and it is gone from my desktop computer! I checked the control panel Add/Remove programs nothing, did a search and found a few leftover NIS 2006 files.

I would like to get to Norton and reload my NIS 2008 and see if I can clean up my desktop computer with Norton before I try other programs.

In case anyone is wondering I am using my wife's laptop computer for my posts.

Help..

Kudos0

Re: NIS gone from system tray..

I do know a Trojan has infected your computer.  I haven't seen one that takes over the Notification Tray icons before, but the type of behavior is identical to the ones I am familiar with:

**A warning about malware of some kind.

**An imperative to "click here" to get what you need to fight it.

Of course, clicking here actually enables the Trojan to launch its infestation.  I hope you avoided that.

You need to follow the good advice you've been given so far by Dieselman and others.  Get malwarebytes, run it in Safe Mode.  You can see if you can install NIS2009 and do an immediate scan in Safe Mode, if possible.

If this Trojan follows the typical behavior pattern, it won't be long before you lose your desk, your access to the internet, your ability to launch TaskManager.

Good luck,

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS gone from system tray..

Thanks for your reply,

How do I run Malwarebytes in safe mode when safe mode times out on me?

Kudos0

Re: NIS gone from system tray..

Problem:

After signing off the internet on my desktop computer I noticed my Norton yellow icon had disappeared from the system tray. There is now a non-descript icon in the tray with a popup message saying, Windows has detected spyware infection, click here to download anti spyware soft so that win can cleanup your computer.  

 

Now my Norton NIS will not start and seems to have disappeared from my desktop computer. I tried to reinstall Norton from my software disc and it seemed to work, but the program is not there.

Explanation: Malware corrupted NIS08, probably because Tamper Protection was off. 

Solution: Remove the malware

Now, there are several different ways to effectively remove the malware. 

One such possibility is booting your computer with a LinuxLive CD and using AVG, which works on Linux, to remove the malware.The problem is the low detection and removal of AVG. The worst case is if AVG corrupts your OS, which is possible.

Another possibility is "repairing" your Windows  installation. Doing so would be able to wipe out the majority of the malware. However, you will need your OS disc. Then, you can install NIS09 and tackle the remaining malware. 

=\
Kudos0

Re: NIS gone from system tray..

You may also want to consider using the Norton Recovery Disc.  PieterV gives a little more info in this blog post.

Regards,

Mike

Kudos0

Re: NIS gone from system tray..

Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: NIS gone from system tray..

You only told us that Safe Mode crashed once.  I didn't realize it was a regular thing.  In this case, follow the advice of the technician:

download the Norton Recovery Disk, burn it to a CD, and power up into the disk and use it to help clean up your system.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS gone from system tray..

MikeO,

Thanks for your reply. I always purchase the packaged version of NIS and I will do so and use the ‘NRD’, hopefully this will get me going again. From what I read at the Norton store site I am assuming that the NRD disc is included in the NIS 2009 package. Is this correct?

FYI – When I first encountered this problem I scrolled through the Forum and found a post by (gto78) on 7-8-08 that described problems similar to mine. I did not try his fix as I want to stay within Norton. 

I will let you know how the NRD works.

gators131

Kudos0

Re: NIS gone from system tray..

Thanks for your reply. However, my NIS was removed by this virus and it blocked my access to the Norton site. I am going to purchase NIS 2009 and use the NRD. 
Kudos0

Re: NIS gone from system tray..

Sorry for the confusion. Yes, I will try the NRD.
Kudos0

Re: NIS gone from system tray..

MikeO,

Just got back from Office Max with NIS 2009 and nothing works! First tried NRD, would not even load, about a 10 second whirl from cd/dvd player and then nothing.

Tried to install NIS 2009 and it reached the scanning point and crashed.

Checked a few other anti virus sites and my computer will not connect, ‘Failed To Connect’ screen. Just like (gto78) post on 7-8-08 on this Forum.

Any suggestions?

Gators131

Kudos0

Re: NIS gone from system tray..


gators131 wrote:

First tried NRD, would not even load, about a 10 second whirl from cd/dvd player and then nothing.


Hello gators131,

Did you have to reboot after "nothing" happened? Did it just go in to Windows?

Kudos0

Re: NIS gone from system tray..

Hi Tim,

gators131 wrote:
First tried NRD, would not even load, about a 10 second whirl from cd/dvd player and then nothing.

Here is what happened.

Put NIS 2009 disc into computer, Selected install, Entered product code as required and installation started. 

Several screens skipped by and a desktop icon appeared, thinks were looking good and then a screen saying, "Activation Not Complete. No response received from the Symantec server", came up.

Could not get out this screen and I had to turn the computer off.

I wasn’t totally surprised with this result because I have not been able to access the Norton site with NIS 2008 as described previously.

Started up the machine and inserted NIS 2009 disc hoping to use the Norton Recovery Tool as described in NIS 2009 User Guide page 27.

The message, “Press any key to boot the computer from CD or DVD” never displayed.

 

I was hoping the Recovery Tool would eliminate the virus in my machine. This virus is preventing me from accessing virtually all the anti virus web sites. I was successful in accessing a Pctools product, ThreatFire through the Komando web site. ThreatFire did remove the icon in the system tray (see above), but I still have major problems.

Any suggestions on how to run the Recovery Tool?

gators131

Kudos0

Re: NIS gone from system tray..

Hello Gators131,

Sometimes the BIOS isn't configured to boot off of the CD. You will need to select a Boot Menu if you can, or change your BIOS setings for Boot Order to have the CD ROM Drive be a priority level over the Hard Drive. Sometimes, pressing F12 during your system's pre-boot stage can load the boot menu.

What brand/model computer do you have?

Kudos0

Re: NIS gone from system tray..

Good morning,

The computer with the problem is a Dell Desktop Dimension 3000 / Intel Pentium 4, 2.8 Ghz e/w Win XP service pack 2.

I tried your F12 suggestion and it worked! At least I have a screen that gives me seven options;

  1. Normal
  2. Primary Master Drive
  3. Hard-Disk Drive C:
  4. IDE CD-ROM Device
  5. System Setup
  6. IDE Drive Diagnostics
  7. Boot to Utility Partition

Which option should I choose and what should I expect?

Thanks,

gators131
Kudos0

Re: NIS gone from system tray..

1. After pressing F12 and coming to this menu, select "IDE CD-ROM Device" to boot from the CD-ROM drive with the Norton Recovery Disc.

2. You might get another prompt that says "Press any key to boot from CD or DVD". Press a key.

3. You might get a prompt saying "Choose an operating system to start". Select "Windows Setup [EMS Enabled]".

4. Norton Recovery Tool screen will appear.  Follow the prompts so you can perform a scan on your hard drive. It will ask for your product key before you can begin.

Message Edited by OscarL on 11-10-2008 12:22 PM
Kudos0

Re: NIS gone from system tray..

Hi,

The F12 worked and I booted from the CD / DVD drive.

The language screen came up and then the Looking for Updates scan proceeded.

The program then went to the License and Product Code screen.

I attempted to enter the code, but it would not allow me to key in the code.

The blinking cursor just sat in the first entry box and would not take the code.

My mouse cursor was not responding either.

It was like the screen was frozen.

Tried again with same results..

Help!

gators131

Kudos0

Re: NIS gone from system tray..

Good afternoon,

I sent the message below to OscarL on 11/11 and no reply as yet. Perhaps you could suggest something?

Thanks,

gators131   

Hi,

The F12 worked and I booted from the CD / DVD drive.

The language screen came up and then the Looking for Updates scan proceeded.

The program then went to the License and Product Code screen.

I attempted to enter the code, but it would not allow me to key in the code.

The blinking cursor just sat in the first entry box and would not take the code.

My mouse cursor was not responding either.

It was like the screen was frozen.

Tried again with same results..

Help!    

Kudos0

Re: NIS gone from system tray..

gators,

Did you try clicking on any other links on that screen, such as "Help" or "About"? Also, did you try skipping the Updates portion right before it (click on "Cancel")? 

The response on this screen could be a little slow. Try clicking on the first box, then waiting a bit before attempting to enter the code.

-Oscar

Kudos0

Re: NIS gone from system tray..

OscarL wrote:

Did you try clicking on any other links on that screen, such as "Help" or "About"? Also, did you try skipping the Updates portion right before it (click on "Cancel")? 

The response on this screen could be a little slow. Try clicking on the first box, then waiting a bit before attempting to enter the code.

I tried your suggestion above without success.  The License and Product Code screen is frozen and my mouse cannot be moved on the screen. This is frustrating since I cannot get the NRT to even load. I bought NIS 2009 in anticipation that NRT would eliminate this virus.

I was looking at recent posts and the one by kavanb6930 (11/17/08, 6:43 am) seems similar to my problem especially the part about being blocked from anti-virus websites.

Need some help..

 gators131

Kudos0

Re: NIS gone from system tray..

Success!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was perusing the post by (kavanb6930 11/17/08, 6:43 am) and found one by LReese where he copied a Malwarebytes program to a memory stick and used it on my infected desktop. Like LReese I was blocked by the virus to anti-virus web sites including

Norton.

Malwarebytes had me running in about three minutes. I am a complete novice in the security portion of the web so for you gurus, I will included the log file that Malware found.

Now some more questions if you will;

I purchased NIS 2009 and tried to run the Recovery Tool, but it would not load as I was blocked from Norton. After Malware fixed the internet access problem I reinstalled NIS 2008 as I still have 57 days left on the subscription and will update to NIS 2009 tomorrow if 2008 is still ok.

However, during the install of NIS 2008 I got a Norton window saying I had 5 days to activate the product trial.

What are they talking about? Is my NIS 2009 subscription in doubt? Help!!

Here are the Malware files:

Malwarebytes' Anti-Malware 1.30

Database version: 1306

Windows 5.1.2600 Service Pack 3

11/20/2008 8:39:29 AM

mbam-log-2008-11-20 (08-39-07).txt

Scan type: Full Scan (C:\|)

Objects scanned: 91632

Time elapsed: 45 minute(s), 41 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 1

Registry Keys Infected: 5

Registry Values Infected: 2

Registry Data Items Infected: 2

Folders Infected: 6

Files Infected: 28

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

C:\WINDOWS\SYSTEM32\Px.ax (Backdoor.Dimpy) -> No action taken.

Registry Keys Infected:

HKEY_CLASSES_ROOT\CLSID\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> No action taken.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> No action taken.

HKEY_CURRENT_USER\SOFTWARE\RegistrySmart (Rogue.RegistrySmart) -> No action taken.

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> No action taken.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> No action taken.

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> No action taken.

Folders Infected:

C:\Program Files\MyWaySA (Adware.MyWebSearch) -> No action taken.

C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> No action taken.

C:\Program Files\MyWaySA\SrchAsDe\1.bin (Adware.MyWebSearch) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Registry Backups (Rogue.RegistrySmart) -> No action taken.

Files Infected:

C:\Documents and Settings\doug\Application Data\RegistrySmart\Errors.stg (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Results.stg (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_05_01_18_57_46.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_05_01_18_57_47.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_05_02_08_48_11.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_05_02_14_16_09.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_06_29_03_30_00.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_07_08_03_30_00.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_07_11_03_30_01.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_07_14_03_30_00.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_08_04_03_30_00.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Log\log_2007_08_11_03_30_01.log (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Registry Backups\2007-05-01_19-06-23.reg (Rogue.RegistrySmart) -> No action taken.

C:\Documents and Settings\doug\Application Data\RegistrySmart\Registry Backups\2007-07-08_05-16-52.reg (Rogue.RegistrySmart) -> No action taken.

C:\WINDOWS\SYSTEM32\ (Trojan.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\Px.ax (Backdoor.Dimpy) -> No action taken.

C:\WINDOWS\SYSTEM32\delself.bat (Malware.Trace) -> No action taken.

C:\WINDOWS\SYSTEM32\wini10802.exe (Trojan.FakeAlert) -> No action taken.

C:\Documents and Settings\doug\Favorites\Online Security Test.url (Rogue.Link) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSctye.log (Trojan.TDSS) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSShrxx.dll (Rootkit.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSlxwp.dll (Rootkit.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSnmxh.log (Trojan.TDSS) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSoiqt.dll (Rootkit.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSrhyp.dll (Rootkit.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSvkql.dll (Rootkit.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\TDSSxfum.dll (Rootkit.Agent) -> No action taken.

C:\WINDOWS\SYSTEM32\DRIVERS\TDSSmqlt.sys (Rootkit.Agent) -> No action taken.

Thanks...

gators

Kudos0

Re: NIS gone from system tray..

All the Malwarebyte entries say "no action taken".  I am confused.  If none of these items were quarantined or removed, what good did it do you?

More confusing:  The Norton Recovery Disk is a CD that runs at power up.  It is not loaded from the desktop and it does not utilize the computer's hard drive.  So it would not be affected by any malware on the hard drive.  What did you mean when you said "it would not load as I was blocked from Norton"?  Did you try to run it from your desktop?

Something is very wrong here.  Perhaps you just described things incorrectly.  But I think you need to be cautious.  I imagine others here will also be posting in their concerns soon.

Message Edited by mijcar on 11-20-2008 08:45 AM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS gone from system tray..

Sorry, I guess I am delirious after messing with this on and off for a week. I copied the files before I took action.

Yes, the Norton Recovery Tool is on the NIS 2009 disk which I purchased thinking that it could fix my infected desktop computer. However, when I attempted to run the Tool it would not load, see the posts.

Back to the questions;

After Malware fixed the internet access problem I reinstalled NIS 2008 as I still have 57 days left on the subscription and will update to NIS 2009 tomorrow if 2008 is still ok.

However, during the install of NIS 2008 I got a Norton window saying I had 5 days to activate the product trial.

What are they talking about? Is my NIS 2009 subscription in doubt? Help!!

Thanks..
Kudos0

Re: NIS gone from system tray..


gators131 wrote:

Sorry, I guess I am delirious after messing with this on and off for a week. I copied the files before I took action.

However, during the install of NIS 2008 I got a Norton window saying I had 5 days to activate the product trial.

What are they talking about? Is my NIS 2009 subscription in doubt? Help!!


Your subscription is almost certainly NOT in doubt.

Click on activate.  You probably won't be asked for an activation key, but if you are asked, enter the one you had (you should be able to recover it online if you lost it).  If you are taken to a website where you asked to buy the product, simply close that browser window and you will now see a display where you can enter your activation key.  Let us know what happens.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware

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