Norton 360 could not detect virus
I have Norton 360 installed on my laptop, running Windows XP. Recently I got hit by a virus (worm?) that, over a period of two to three days disabled all my Win32 services. It also disabled Norton 360.
My concern is that Norton 360 could not detect this virus or even warn me about it. I have now spent a lot of money having the hard drive formatted and all the software reloaded. This is costly not only in repairs but also in lost business.
I trust you are aware of this problem and will be able to solve it because I am scared to use the computer if Norton 360 cannot give me the promised protection. What do you suggest?
Or should I buy a competitors product?