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Kudos0

Norton 360 has a virus!!!

I have now had 3 instances where N360 is disabled by a virus!  Who needs a virus program that gets viruses.

I can not start or access 360 - error 8504, the virus has disabled 360, and the help from norton is no help at all.   How do I resolve this problem...

HP MediCenter with Vista

Cheers, drc

Replies

Kudos0

Re: Norton 360 has a virus!!!

Just a thought from a non expert but if you keep getting infected I would take a look at the kinds of activities you are up to on the internet.You can't just expect the N360 to catch everything,you need to take some responsibility also.

Kudos0

Re: Norton 360 has a virus!!!

Although I agree one should look at the activities one conducts while online, that does not resolves the issue.  I, for example earn my living online as a 3d developer/modeller, as such i have to do a lot of interaction through Social Networks.  I can not afford an IT to close any open port there may be open for hackers or whatever to attack me while online.  And I would not be able to anything if I configure my firewall settings to the highiest levels.

Point is the same thing has happened to me twice this week.  I don't know if it is a virus or not, because the first time a support technician from Norton worked out on my computer remotely.  Basically using the removal tool and reinstalling.  He said it was a corrupted file. 

Today it happened again and I fixed it same way on my own.  But what is corrupting the file?  A virus, an application of a sort, someone smarter than norton/symantec?  I need answers, I need a fix ( a detection ) if there is some kind of infection.  A week is way too long to let a virus or whatever roam a hijack Norton.  This is not a joke.  Should I heve to invest in Kaperski?

So please, someone followup on this and let me know.

Kudos0

Re: Norton 360 has a virus!!!

Hi Spikies:

It is very difficult to answer your question.  We don't know if it was a virus, or a corrupted file because you have other real time antivirus software also running at the same time as N360, we don't know what your operating system is, or what version of N360 you have on board.  We can probably assume it is the latest version if support recently installed it.

Your browser needs to be configured for good security and all vulnerabilities patched as required.  Windows updates need to be kept current.  Your auto-protect is updated constantly through pulse updates.  Assuming you have the Norton Site Safety tool bar enabled, you should be able to tell when you are likely to go to an unsafe or untested website.

All in all, it is pretty good security.  Anyone who is involved with P2P, bittorrents, cracks, keygens, and other unsafe practices must expect to get the occasional infection.  Nothing is perfect.  The malware writers are reworking their material as fast as the security people.  If you look on the Kaspersky forum, they have exactly the same issues, as does Avira, AVG, NOD32 and the rest.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Norton 360 has a virus!!!

I'm running the latest version of 360.  My operating system (unfortunately) still is Vista 64.  Until recently, Norton was doing quite fine for me.  The only new changes in my system is that installed a WD1TB external disk.  I just don't know if there is a conflict, or a file gets corrupted when it loads.  In anycase, it does happens after I have downloaded and installed a windows update file and have been online.  Then Norton won't start and the system wont restore through system restore. So, not knowing is a problem because when I run a scan no virus shows up, the corrupted file issue was informed to by the techsupport guy, but nothing alert me that there is corrupted file error.

How do i go about getting the techs at Norton to look closer on this issue and come up with an answer.  If is a virus I can't afford to go around spreading it to my customers, is not good bussiness.

Kudos0

Re: Norton 360 has a virus!!!


dcassie wrote:

I have now had 3 instances where N360 is disabled by a virus!  Who needs a virus program that gets viruses.

I can not start or access 360 - error 8504, the virus has disabled 360, and the help from norton is no help at all.   How do I resolve this problem...

HP MediCenter with Vista


Please be a bit more specific. What malware are we talking about. Does Norton say anything? How do you know you are infected?

Any other security software installed?

"All that we are is the result of what we have thought"
Kudos0

Re: Norton 360 has a virus!!!

Spikies:

Try running malwarebytes for a quick second check of your system.  You haven't mentioned what other security products you are running.  Install, update, run a full scan.

http://www.filehippo.com/download_malwarebytes_anti_malware/

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Norton 360 has a virus!!!

Hi spikies

Since your problem seems to be a recurring one and you can't use restore, it is possible that you have a rootkit which is causing the same infection to come back or is causing other infections to appear. Let's see if HiJackThis may show some problems also, but use that after the Malwarebytes scan. If you do have malware on your computer, reinstalling N360 I don't think is going to break the malware. Let's see what these scans do show up. These scans won't show if you do have a rootkit, but if malwarebytes finds things and cleans them up and then a little while later you have more malware on your system, then there could be a rootkit behind all this malware showing up.  So lets see first what does show up with these scans.

Success always occurs in private and failure in full view.
Kudos0

Re: Norton 360 has a virus!!!

Thanks guys.  I'll try that and let you know.

Norton is the only security I'm using, I've always been leary about wether or not it really tunrs off the windoes defender, etc.

Kudos0

Re: Norton 360 has a virus!!!

Thanks, that's intersting but not particularly useful when the PC has a virus.  I understand viruses will happen - myt frustration is that not only are viruses infecting my PC, but this one seems very capable of disabling N360 while doing it - so my anti-virus is useless.  The instructions N360 gives is also next-to-no-use; about 3 pages of instgructions to disable N360, Uninstall N360, download another tool and, to top it off, make sure you have the original N360 disks on hand to re-install 360.

I don't have original N360 disks and it seems you can't ownload from the N360 site without giving a CC to buy another license.  Their solution is very weak ...

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

Thanks for the questions.  I do not know which malware; but it takes over the home PC where my wife uses Outlook with Hotmail; and it sends a ton of spam for some shopping sites using her hotmail account.  This also takes up system resources and grinds the PC to a near halt.

It also disables N360 - my protector against viruses!  I can not start N360, which gives me some small window into a browser page which can`t even be printed with pages of instructions.  Not very helpfull ...

I expect N360 is its own worse enemy by taking the lead in antu-virus; the authors as simply disabling the AV of N360.

Any suggestionsÉ

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

Thanks Delph. DOes the free download actualy remove the virus - or tell you you have a virus and ask you to subscribe or purchase another product.

Why can`t N360 provide a simple utility to repair virsus when N360 is disabled.

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

The free version of MBAM removes malware just the same as the paid version. The main difference lies in real-time protection - the paid version offers it, while the free is an on-demand scanner (which is what you want, since another real-time application can interfere with your main anti-virus).

Kudos0

Re: Norton 360 has a virus!!!

Hi dcassie

You can always download the latest version of N360 that is on the Symantec servers. If you have a current license to use the product, then you use that key to activate the newer version or even the same version if you have to download it again.

If you have to uninstall N360 or any Symantec product, then you use the Norton Removal Tool, that will remove all symantec products with reboots after each run of it.

You can download the Norton Removal tool from http://www.symantec.com/symnrt

After that, you can download the lastest version which is on the symantec website which is now N360. version 3.5.

Norton 360 Standard Edition version 3.5

http://www.norton.com/n360s_3



Norton 360 Premier Edition version 3.5

http://www.norton.com/n360p_3

But before you want to do any of that, we first have to get your computer cleaned up. It is no good to install a security program like N360 on an infected computer.

Let's see if we can get some idea of what is causing your problems. Let's start with you trying to run a full system scan with the free version of malwarebytes and please post the log here using the add attachments right below this reply box.

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because the malware writers some times block the security programs' websites.

Please let us know if you have any problem accessing this site and downloading the program and installing it. Please don't forget to update the program before you run the full scan. Thanks

Success always occurs in private and failure in full view.
Kudos0

Re: Norton 360 has a virus!!!

Thanks Bombastus and Fioplot.  Running Malwarebytes now ... already had one infection fixed.  Will post log later.

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

Malwarebytes corrected `Rogue`in the registry key.  Log file attached.

Any suggestions - time to reboot.

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

Hi dcassie

I would suggest this. Please update malwarebytes again since they do update their program quite often. Then please do a full system scan with that same free program. The last scan you did was a quick scan. Let's do the full one so it checks everything on your computer. Please post that log also. Thanks.

Success always occurs in private and failure in full view.
Kudos0

Re: Norton 360 has a virus!!!

Moved to own thread for better exposure.
Kudos0

Re: Norton 360 has a virus!!!

Well, evidently there was a trjojan.  The thing is that it is a known trojan.  The question now is how it went undetected by N360.  When will norton have a fix so that I know if a usb or flash drive that may already be infected won't reinfect me computer.  Also, i know it is wishfull thinking, but I would like for an AV to tell me wish user got the infection and from which site it got from.

This is the report I got from malwarebytes

Malwarebytes' Anti-Malware 1.44
Database version: 3607
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18865

1/21/2010 4:47:02 AM
mbam-log-2010-01-21 (04-46-06).txt

Scan type: Full Scan (C:\|D:\|J:\|)
Objects scanned: 682764
Time elapsed: 1 hour(s), 26 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Users\Edwin\AppData\Roaming\S05-3636-T34636-7574-BLAZEBOT-ASGET-UEIAASH (Backdoor.Bot) -> No action taken.

Files Infected:
C:\Users\Edwin\AppData\Roaming\S05-3636-T34636-7574-BLAZEBOT-ASGET-UEIAASH\Desktop.ini (Backdoor.Bot) -> No action taken.

I'm still lost on this, so I will appreciate some guidance.  Still I can't believe the Norton tech. who attended to my case and remotely reinstalled 360 in my machine discarted it as "corrupted file" 

Kudos0

Re: Norton 360 has a virus!!!

Spikies and dcassie:

The kinds of issues that you are running into are very common when a user clicks on popups to close them, opens malicious emails, have not updated their browser or browser security, and participate in riskier practices like music downloads.

Firefox with the NoScript add-on is a bit safer because it blocks scripts.  Use ALT F4 to back out of a website that gives you a popup.  If you might have been infected, disconnect from the net right away, clear your browser history, and then run scans.  Don't leave it on your system in the hope that nothing happened.

No antivirus product does it all by itself. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Norton 360 has a virus!!!

Thanks Fioplot.  Attached is full scan log.

 I still can not open N360 - perhaps the virus has damaged.

Should I re-boot the PC or re-install N360.

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

I hear you - but my PC is in the family room and our kids have access.  We provide instruction, but cannot police every single click.

I get the point  about viruses do happen.  But two points concern me:  first - clearly viruses not only get around N360 but they have no trouble disabling N360.  Apple claims they have less trouble with virsus because virus writers target windows due to the size of the install base.  I suspect the same may be said about N360 - since it is the leader it is the one targetted.  And it appears it is vulnerable.

Secondly N360 has no easy or effective way to address the issue.  The instructions are several pages long and require installing, boot discs, rebooting, etc....  If their product is so easily targeted and attacked, why don`t the put even a little effort in to making corrective action easy and accessible.

Cheers, drc
Kudos0

Re: Norton 360 has a virus!!!

I put a note on here yesterday re this virus and it's disappeared! Removed by admin. No swear words etc, just a request to get this fixed now.

Now I have to uninstall and reinstall etc, etc.

This is costing me time; when I bought the best I expect the best - it cost enough in the first place!!!!!!!

Kudos0

Re: Norton 360 has a virus!!!

essex_uk:

There is already confusion having two users on one thread.  Three is too much.  You have your own thread here:

http://community.norton.com/t5/Norton-360/Norton-360-did-not-block-virus/td-p/195556

More information is required.  There is no way to know if your issue is the same.  We will continue with your problem on your own thread.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Norton 360 has a virus!!!

I have just found a backdoor trojan on my computer, it was undetected by Norton 360 and Super anti spyware, but malwarebytes found it, and it could only be removed in safe mode. It seems to have gone now, but unfortunately in haste by changing my logon password I have now got a bigger problem in that it appears it is not recognised as the correct password, also I am sure Norton 360 has been modified.

Kudos0

Re: Norton 360 has a virus!!!

Reactivate, I believe you have your own thread for this issue.  Please stay on your own thread for assistance as you may get lost in the shuffle on this one.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

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