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Kudos0

Norton 360 version 3.0 can't remove adware.gen

I am getting ad windows popping up at least once per hour, they are called " ads by gooochi" . I can't see why norton 360 did not block this in the first place. My product is up to date, I have disabled system restore, deleted windows temp files, and ran a full virus scan in normal and safe mode. Norton can not remove this adware program. Any ideas on how I can get this out of my PC?.

Replies

Kudos2

Re: Norton 360 version 3.0 can't remove adware.gen

Welcome, glenn2625. It sounds like something that MBAM should be able to take care of. Just download, install, update, and run a full scan with the free version of Malwarebytes Antimalware and post back here with the results. If MBAM doesn't work we can try something else but it's a good place to start.  MBAM
Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

Hi Glenn

I would suggest running a full scan in safe mode, empty all your windows temp files and empty your recycle bin while you are in safe mode. I would also disable system restore while you are doing this.

Message Edited by floplot on 11-03-2009 02:06 AM
Success always occurs in private and failure in full view.
Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen


floplot wrote:

Hi Glenn

I would suggest running a full scan in safe mode, empty all your windows temp files and empty your recycle bin while you are in safe mode. I would also disable system restore while you are doing this.


Thread creator says

"I have disabled system restore, deleted windows temp files, and ran a full virus scan in normal and safe mode. "
Quads 
Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

Thanks, Turbo, Mbam worked great. The adware is gone now. Guess it just goes to show you that no one program can always get the job done. I am just disappointed that Norton did not stop this in the first place, or remove it. All Norton did was try and stop it from launching every hour, which resulted in a very slow PC during that time. 

Thanks

Glenn

Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

You're welcome, Glenn. Thanks for coming back and letting us know how it went, very glad to hear your issue has been resolved.

Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

Thank you so much. I had the same problem and it appears that your solution is working. I haven't the problem reoccur yet. Norton wasn't any help. They wanted me to pay them over $100 to have a specialist fix the problem!!!!!!!!!!!!!!!!!!!!!!
Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

rzriege, very glad to hear that MBAM helped you. On those rare occasions when malware does manage to get by Norton, the free, on demand version of MBAM is a great program to have on your PC. Just keep it on your PC and scan with it once in a while to make sure your PC is still clean.
Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

Hi

And don't forget to update MBAM before each use.

Success always occurs in private and failure in full view.
Kudos0

Re: Norton 360 version 3.0 can't remove adware.gen

Thanks guys, I will definitely update and keep it on my computer. It's always nice when you can get something for free and it actually works without wanting more money. Again thanks!!

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