• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

Kudos0

Norton and Thunderbird, do they work together?

I have a new system Windows 7 64bit. I use Thunderbird 3.16 and Norton anti virus 2011. Everything on the system us update.

Norton is set to scan incoming and outgoing mail, and the display progress indicator is checked on.

Thunderbird has a setting to allow your email scanner to quarantine individual incoming emails.

The thing is, I do not see anything from Norton that show me that email in or out is being scanned. I have become very used to seeing this and I do not feel real comfortable about seeing nothing.

How can I get some sort of visual notification that Norton is working?

Replies

Kudos0

Re: Norton and Thunderbird, do they work together?

Ok, I just noticed that the incoming port is 995 and the outgoing is 465, not the standard 110 / 25.

My email server is from Godaddy and when thunder bird was setup it defaulted to these settings. I tested it and the email servers will not respond on 110 & 25. So does this mean this is what my email server uses? Could this be stopping Norton from working ?

Kudos0

Re: Norton and Thunderbird, do they work together?

HI teebat,

Yes, Norton can only scan ports 110 and 25, so if you are forced to use anything other than these, you should disable email scanning.  Doing so does not lessen your security.  Outgoing mail scanning is for the benefit of your recipients, who should be running their own AV software anyway.  Outgoing scans are also unnecessary since anything they might catch should already have been removed from your system by Auto-Protect.  Auto-Protect will also catch anything that an incoming mail scan would catch whenever a malicious file is accessed.  Therefore, the threat may not be detected quite as early on, but it will still be blocked from launching and causing any damage, nonetheless.  Email scanning is a carryover from years ago when it may have had some genuine usefulness.  Today it is continued on as an additional, although non-essential, layer of the program - probably because people just expect to see it.

Kudos0

Re: Norton and Thunderbird, do they work together?

That is interesting. I just ended a chat with Norton and they told me that it doesn't matter what port it is and that it is normal for no progress display ( as I am use to seeing ) unless there is a probelm with suspicious email.  I just spoke to Godaddy and those port numbers are for ssl. I will change them to text and standard ports to see what happens.

Norton told me that ALL ports are scanned.

Kudos0

Re: Norton and Thunderbird, do they work together?


teebat wrote:

Norton told me that ALL ports are scanned.


Sorry, but that is not correct.  Only ports 25 and 110 are scanned.  There should be a progress indicator visible for outgoing email scanning, which can be configured in the Email Antivirus Scan settings.  The incoming mail scan progress indicator was discontinued last year in order to streamline things a bit.

Kudos0

Re: Norton and Thunderbird, do they work together?

Do you work for Norton?

Kudos0

Re: Norton and Thunderbird, do they work together?


teebat wrote:

Do you work for Norton?


I do not.  But if you need confirmation please see this post:

http://community.norton.com/t5/Norton-360/Windows-Mail-port-change/m-p/146455/highlight/true#M20172

Kudos0

Re: Norton and Thunderbird, do they work together?

Sometimes Symantec support doesn't always understand the question.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Norton and Thunderbird, do they work together?

Yeah, that is what I was afraid of. Well I tried the old ports 110/25 and is still shows nothing. I guess I will go one faith. But,.. after a computer last week went down to a tideserv virus 2 days after installing a free update from Norton to go from 2008 version to 2011 version. I am still not happy about that one. I scanned the email files that were copied to a cd before the system went down and it had over 20 viruses in the emai inbox. Full system scans done weekly did not catch them.

So it is important to me that the email are scanned when they come in.

Kudos0

Re: Norton and Thunderbird, do they work together?


teebat wrote:

Yeah, that is what I was afraid of. Well I tried the old ports 110/25 and is still shows nothing. I guess I will go one faith. But,.. after a computer last week went down to a tideserv virus 2 days after installing a free update from Norton to go from 2008 version to 2011 version. I am still not happy about that one. I scanned the email files that were copied to a cd before the system went down and it had over 20 viruses in the emai inbox. Full system scans done weekly did not catch them.

So it is important to me that the email are scanned when they come in.


Hi teebat,

As SendOfJive mentioned this scanning is redundant since auto-protect will check the file out when it is accessed.

There are times when new malware or previous malware which has been changed can slip through the radar as companies like Symantec are always having to react when new malware is released to the wild. This is why things like Sonar (behavioral protection) is so important but even then nothing is 100%.

The main thing is that if auto-protect did not catch it, the incoming email scan also would not catch it.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton and Thunderbird, do they work together?

"The main thing is that if auto-protect did not catch it, the incoming email scan also would not catch it."

Yes, I know. I am just venting.

Kudos0

Re: Norton and Thunderbird, do they work together?

Does that mean incoming mail is not scanned using thunderbird on no-ssl ports?

Dave

Kudos0

Re: Norton and Thunderbird, do they work together?


DaveH wrote:

Does that mean incoming mail is not scanned using thunderbird on no-ssl ports?

Dave


Hi Dave,

Thunderbird should work fine provided that the standard ports (25/110) are used.

I'm a little unclear on how this was tested. Earlier the OP stated that the server would not respond when the email client was configured for the standard ports and I see that later it seems to indicate the opposite.

See: http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-and-Thunderbird-do-they-work-together/m-p/339578/highlight/true#M138084

teebat, can you confirm how you tested the standard ports when you indicated earlier that the server itself did not respond?

Were you able to work with tech support to get them to change the ports for you or what?

Antispam integration only works with supported email cients such as Outlook and Outlook Express but email scanning is a different thing.

teebat, if your ISP will support the standard ports, the email scanning should work but you need to make sure that Web Settings > Email Antivirus scan > Configure is checked to include incoming and outgoing scanning and that "Display progress indicator is checked.

Honestly though, even if you get the email scanning working on the standard ports, I would recommend sticking with the SSL ports since it is more secure otherwise and let auto-protect handle the job.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton and Thunderbird, do they work together?

Godaddy does not use 110/25 anymore, you have to use the ssl port. As far as anti spam I use the bulit filters built into Thnuderbird. So I guess any email protection is coming form the auto protect. Both incoming and outgoing is checked and so is the "display progress indicator" although I have yet to see it. It was a go visual way of seeing that something at least was going on during an email transfer.

Kudos0

Re: Norton and Thunderbird, do they work together?


teebat wrote:

Godaddy does not use 110/25 anymore, you have to use the ssl port. As far as anti spam I use the bulit filters built into Thnuderbird. So I guess any email protection is coming form the auto protect. Both incoming and outgoing is checked and so is the "display progress indicator" although I have yet to see it. It was a go visual way of seeing that something at least was going on during an email transfer.


Hi teebat,

Thanks for clarifying. We weren't sure because in this post you stated the email servers would not respond when you configured for ports 25/110 but in this post you stated what appeared to be the opposite.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton and Thunderbird, do they work together?

The first time I had ssl active and tried to use ports 110/25. So they wouldn't work that way. I then switch them to standard login with not securtiy and they then attempted a connection. With Godady as my outgoing server even 110/25 would not work because they only use ssl. I switched  the servers  to Verizon, my internet provider and it worked.

I will stick with Godaddy and SSL.

Replies are locked for this thread.