• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
This forum thread needs a solution.
Kudos0

Norton Antivirus "AT RISK!" Problem

So my nortun antivirus 2009 states that I have a risk. So when I click fix now it says that the following:

advanced protection, email in and email out have some kind of problem And when I click "fix now" all the 3 problems don't get fixed. Also in the tray bar my Norton antivirus logo has a small X beside it. This is the second time the problem is happening to me. If anyone knows how to fix it, please let me know. Thanks

Replies

Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Hi, jeet999,

Sorry to see you're having Issues with your Norton 2009 Product.

Please could you confirm a few things for us which will make us better-understand your Issue:

01. Do you have a Firewall installed along-with your Norton AntiVirus 2009, as Norton AntiVirus 2009 does not have a Firewall?  If so, which one?

02. Do you get any Error Messages?  If so, please provide them.  Could you also check in the Security History > Errors to see if this is listed there.

03. What is you Operating System and Service Pack?

04. Do you have any other Security Software installed on your computer?  If so, which Products do you have installed?

Thank-you for your co-operation.

Message Edited by Floating_Red on 09-11-2009 10:09 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


j

Hi, jeet999,

Sorry to see you're having Issues with your Norton 2009 Product.

Please could you confirm a few things for us which will make us better-understand your Issue:

01. Do you have a Firewall installed along-with your Norton AntiVirus 2009, as Norton AntiVirus 2009 does not have a Firewall?  If so, which one?

02. Do you get any Error Messages?  If so, please provide them.  Could you also check in the Security History > Errors to see if this is listed there.

03. What is you Operating System and Service Pack?

04. Do you have any other Security Software installed on your computer?  If so, which Products do you have installed?

 
1) I have the standard windows firewall, that comes with the pc. 
3) I have windows xp professional with service pack 2
4) Other security producs which I have are windows defender and spypot search and destroy version 1.6.2.46
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Hi,

Thank-you for providing the information asked for.

I think that a Threat is on your computer which is why you can't Fix the "At Risk", so, please could you use Malwarebytes' Anti-Malware, install, Update, and Run a Full Scan in Normal Mode and Safe Mode, making sure you are dis-connected from the Internet before you Run the Scan.  Please let know how it goes.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I would also suggest having a look at the Norton AntiVirus 2009: No Firewall Thread, as there are a list of very good Firewalls you can use with Norton AntiVirus 2009 and Norton AntiVirus 2010.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I can't boot the computer in safe mode because when I type msconfig and go under the "BOOT.INI" tab I can't check "/SAFEBOOT". It is greyed out.
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Download HiJackThis, the third .exe (Executable) Version in the list, run it, creating a Log.  If using Vista, Right-Click and "Run as Administrator".  Please use the "Add Attachments" to Upload it to the Forums.  Doing this will enable us to see what's Running on your computer.  Thanks.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Before doing this, I ran 2 scans using the Malwarebytes. The first scan I had to abort but I got 1 infected file. The second one I completed the scan while disconnected from the internet.

The log file:

File Attachment: 
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I would suggest u installing nis 2010 its aavailable for free upgrade.

I had nav 09 and when i installed nis 2010 it detected 8 threats which old 1 couldn't detect. It may solve ur problem. 

----------------------------------------------------------------NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I would install NIS 2010 but I heard it has a lot of bugs. I'll just wait till what Floating_Red suggests. Thanks for your opinion anyway :)
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


jeet999 wrote:

Before doing this, I ran 2 scans using the Malwarebytes. The first scan I had to abort but I got 1 infected file. The second one I completed the scan while disconnected from the internet.


Hi, jeet999,

I've had a look at your Log and I don't see anything out of the ordinary; I'll have someone confirm this.

These Scans: Were they Full System?  If possible, could you P.M. me the Log Files.  Thanks.

So, are you still un-able to Turn On the Components on your Norton Product?

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

The log for the first scan (incomplete)Message Edited by jeet999 on 09-18-2009 07:47 PM
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

The log for the second scan (full scan with internet disconnected in normal mode)
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Yes I'm still unable to turn on the components of my NIS09
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

By the way, just to let you know that this is the second time the EXACT same problem has occured. The first time this problem occured I posted everything is much greater detail. I'll give you the link so you have a better understanding of my problem.

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=45083&query.id=838622#M45083

SORRY for those 4 posts. I accidently hit the reply button instead of editing the message.

Message Edited by jeet999 on 09-18-2009 08:07 PM
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Earlier in this thread you said you could not boot into safe mode using the setting in msconfig.

An easier way to boot into safe mode is, to restart your PC, and before Windows starts loading, tap F8 repeatedly. You should then get a screen offering different boot options. Use the arrow keys to highlight safe mode  from there.

Message Edited by JRosenfeld on 09-19-2009 01:18 AM
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Thanks for the Logs.

Could you try Running the Auto-Fix Tool to see if that can Fix the Issues.

Please also let us know if you are still un-able to re-start in to Safe Mode.

I'll have a look at the Web Link you Posted.

Thanks.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I've just uninstalled NIS2009 using the Norton Removal Tool (i did the uninstall and boot cycle twice). Now Norton NIS 2010 seems to be working fine. Now I have programs such as HijackThis, Malewyrebytes and the Norton Removal Tool that I want to uninstall. But I don't know the proper way to uninstall it. Could you please tell me how to properly uninstall those three applications. Thanks.
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


jeet999 wrote:
I've just uninstalled NIS2009 using the Norton Removal Tool (i did the uninstall and boot cycle twice). Now Norton NIS 2010 seems to be working fine. Now I have programs such as HijackThis, Malewyrebytes and the Norton Removal Tool that I want to uninstall. But I don't know the proper way to uninstall it. Could you please tell me how to properly uninstall those three applications. Thanks.

Hi jeet999, glad the uninstall and reinstall went well.

If I were you, I would keep HJT and Malware Bytes, just in case; however, if you want to uninstall them, you can do so via the control panel (add/remove programs in XP; programs and features in Vista). You do not have to uninstall the Norton Removal Tool; you can simply drag it to the Recycle Bin and then empty the bin; the tool is not a program which has to be installed :-)

Kudos0

Re: Norton Antivirus "AT RISK!" Problem

Thanks for the help. I have 1 more question. When I installed NIS 2010 I got the norton toolbar in firefox. Do I really need the norton toolbar? Is it reccommended to keep it? And does it slow my internet performance down?
Kudos1

Re: Norton Antivirus "AT RISK!" Problem

jeet999,

I never told you to Upgarde due to the fact that it was not certain that your computer was Threat-free, due to the fact that your Norton 2009 Product was still un-able to Turn On the said Components, which is why I asked you to Run the Auto-Fix Tool.  You have to make sure your computer is Threat-free before Upgrading, to make sure that no Threats interfer with the Installation. 

Glad to see that N.I.S. 2010 is working for you okay...

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


jeet999 wrote:
Thanks for the help. I have 1 more question. When I installed NIS 2010 I got the norton toolbar in firefox. Do I really need the norton toolbar? Is it reccommended to keep it? And does it slow my internet performance down?

I would keep the Norton toolbar on. I have got the Norton toolbar and it does not slow down my Firefox browser at all. It makes browsing more secure. 

Kudos0

Re: Norton Antivirus "AT RISK!" Problem

jeet999,

I had no idea that you suspected that your computer might be infected since you posted in Jimbo40's thread without mentioning that you were unsure whether your computer was threat-free, and followed my instructions in Jimbo40's thread. Next time, please post in your own thread, otherwise it might cause confusion from which no one will benefit in the end. Thanks.

Message Edited by Yaso_Kuuhl on 09-19-2009 07:00 PM
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I wasn't going to upgrade my NIS 2009. BUT since the problem had been occuring for so many days that my dad thought he should take matter into his own hands.So he uninstalled NIS 2009 without the norton removal tool. Every since he reinstalled NIS 2009, I kept getting this annoying popup from NIS 2010 that installation for 2010 failed or something because of some sort of language problem. And previously on this thread on page 1 something suggested that I should upgrade. So I got very confused on what to do so I just upgraded. I'll do a full system scan using NIS 2010 and let you know how it went.
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


jeet999 wrote:
I'll do a full system scan using NIS 2010 and let you know how it went.

Okay, please do that.

Message Edited by Yaso_Kuuhl on 09-19-2009 06:43 PM
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

I'm done the full scan. The only thing I got was 7 tracking cookies...
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


jeet999 wrote:
I'm done the full scan. The only thing I got was 7 tracking cookies...

Sounds good...but never upgrade again if you suspect that your computer has an infection...You have to get rid of the malware first, then you can update your security software...

Message Edited by Yaso_Kuuhl on 09-19-2009 09:48 PM
Kudos0

Re: Norton Antivirus "AT RISK!" Problem

My problem has been solved. Thank you to all the people that took the time in helping me out.
Kudos0

Re: Norton Antivirus "AT RISK!" Problem


jeet999 wrote:
My problem has been solved. Thank you to all the people that took the time in helping me out.

Good to hear, jeet999 :-) Please mark this thread solved in that case.

Replies are locked for this thread.