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Kudos1

Norton blocking my email?

This morning I realized my outloox express email was not recieving messages (very crucial as customer approvals are sent via email).  I get the following message when I hit the send/recieve icon:

The connection to the server has failed. Account: 'pop.charterinternet.com', Server: 'pop.charterinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

I can send email. I contacted charter and they had me do some stuff and then said this was a norton firewall issue and norton was blocking my incoming emails. I dsable the firewall, still no emails (I test sent some from my personal internet email acct).

Charter provided me with a tech support phone number and I then call the number. That was at 10:50 am this morning, it is now 1:23 pm.....I am STILL on hold waiting for the next available person.....

Can anyone help with this issue?

Replies

Kudos0

Re: Norton blocking my email?

This morning I realized my outloox express email was not recieving messages (very crucial as customer approvals are sent via email).  I get the following message when I hit the send/recieve icon:

The connection to the server has failed. Account: 'pop.charterinternet.com', Server: 'pop.charterinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

I can send email. I contacted charter and they had me do some stuff and then said this was a norton firewall issue and norton was blocking my incoming emails. I dsable the firewall, still no emails (I test sent some from my personal internet email acct).

Charter provided me with a tech support phone number and I then call the number. That was at 10:50 am this morning, it is now 1:23 pm.....I am STILL on hold waiting for the next available person.....

Can anyone help with this issue?

Kudos0

Re: Norton blocking my email?

Check that your mails are not going to the 'Junk Folder' or the 'Norton AntiSpam' folder if you have one.

Look in :

Norton window  --  Settings  --  AntiSpam

Are there any settings there that could help you.

i.e.

I.e.   'Block emails from anyone not in your Allowed List' switched on ?

   Check the setting for 'How Strict should Norton Antispam be'.

Kudos0

Re: Norton blocking my email?

Hello Agilson

Are you asking about Charter tech support of Norton Tech Support?

Success always occurs in private and failure in full view.
Kudos1

Re: Norton blocking my email?

1:48 and still on hold, does anyone know a more reliable way to get in touch with tech support?

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