Norton as free from Comcast. Can't activate program after install
I am a new user of Norton 360 V4 as it is a free security suite from Comcast. I have been using Mcafee for years and we
no longer have that option.
I down loaded the Norton 360 V4 suite from Comcast website and installed. Its says that it can not activate. Comcast advised to uninstall and reinstall and would fix problem. Still can't activate. I removed the Norton 360 V4 and then even with
no Firewall was not able to access the internet or any program that needs internet access.
I reloaded my system from a DVD backup and can now get back onto internet with the old comcast program.
I need assistance, Comcast does not have any more ideas, suggested contact Symantec.
I am not very good at computers, would need some written steps to get Mcafee removed, Norton installed, activated and running with full internet and program access.
Can someone assist me ?
Thanks so much.
[edit: Clarified subject.]