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Kudos0

Norton Internet Security 2009 & burning problem

Greetings all,

I'm having a problem with NIS 2009 when I try to burn a DVD or CD where the burn fails and I get an error message. This used to always happen with Norton Internet Security 2008 but I could turn off all the features and the disc would then burn without any problems. However, in 2009, it doesn't matter if I turn all the features off, I still get the error message all the time. I had no problem burning until I upgraded. I'd really appreciate some help as not being able to burn discs on my laptop is very annoying.

Many thanks,

Andrew

Replies

Kudos1

Re: Norton Internet Security 2009 & burning problem

Try the steps suggested by Phil, and please let us know the error message you receive when you try to burn the CD?
Kudos0

Re: Norton Internet Security 2009 & burning problem

Hi Phil and Vineeth,

No luck with the suggestion but thanks nonetheless. I did however have success just now after playing with MSCONFIG. I chose Selective Startup and clearing the tick box for System Services. After a restart, I was able to burn two DVDs without any problems before using MSCONFIG to reinstate the System Services. It's a bit convoluted but I'm happy I have a way to prevent unecessary coasters!

Thank you both for your repsonses!

Andrew

Kudos0

Re: Norton Internet Security 2009 & burning problem

Be sure the "impai" service is running and set to Automatic.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Norton Internet Security 2009 & burning problem

Sorry Dieselman743,

I don't understand. What is the "impai" service and how do you set it to automatic?

Thanks, Andrew

Kudos0

Re: Norton Internet Security 2009 & burning problem

That is the service that lets Windows do CD burning. Go to run and type "services.msc". Find the "imapi" service. Make sure its running and set to Automatic.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Norton Internet Security 2009 & burning problem

This may b a problem of one software conflicting with other.

Like deamon tools conflicting with burning software, to resolve this permanently there is a way but tedious one.

1. Take a dvd-rw or cd-rw (rw=rewritable)

2. then select normal startup in msconfig and uncheck the programs related to burning or any way related to cd rom or dvd rom.

3. Then start ticking 1 by 1 each service and check whether burning is proper or not.

4. Whn your cd doesn't burn properly it means that service is conflicting, use add/remove to remove it or use ccleaner to remoe it if its struck in registry.

this takes 3 to 4 hrs thats y its tedious but makes your comp better. 

----------------------------------------------------------------NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit
Kudos1

Re: Norton Internet Security 2009 & burning problem

Hi deopsy,

It may be that your burning program needs full access in the Norton Firewall.

Open the main Norton window then click on Internet Settings. Go to Smart Firewall > Program Control and then click Configure.

A new window will open. Scroll down to your Burning Program and from the drop down box next to it, select "Allow". Hit Apply, OK and exit the Norton interface.

Let us know if that works.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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