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Kudos0

Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

System Specs:
AMD Athlon XP 3500+
DFI nForce4 UltraD
2Gigs Corsair XMS PC3200
WD Raptor 74Gig
Norton 90-day Trial with about 65 days left.

 

I'm the kind of guy who almost never restarts my computer.  Maybe once every week or two.  However, I was one of the Norton users effected by the "Symantec System Framework Failed" which would cause my Outlook to stop connecting, so the last few weeks I've had to restart almost everyday just to get Outlook working again.  Now, Norton finally issued a fix for that error, and have caused another problem.  NIS2009 is such a great step forward for Norton, I love it, they seem like the took so many steps forward with this product, but somehow took steps back in terms of compatibility with Windows.

 

The last two days maybe, I have been coming back to my computer (after it's been left idle for a while) the message "Norton Internet Security Is Performing Background Tasks"  in the bottom right hand corner of my screen.  When I see this, my system is either completely locked, or completely unstable.  The message doesn't go away, but I am able to "X/Close" it.  After I close it, explorer usually crashes if I try to do anything.  This morning I woke up to one of those messages in my lower right hand corner.  My Outlook would not connect to get any mail, then I tried to copy some files to my thumb drive and right clicking on the files caused explorer to lock/crash and I had to end up restarting.

 

My system has been rock solid for years, Norton has to be the issue.

 

Unfortunately Norton isn't causing any error reports that I can paste it, Norton itself isn't crashing that I can tell, but something in that "Norton Internet Security Is Performing Background Tasks" is causing problems with other parts of Windows.

 

Is anyone else having this issue?  Can a Norton representative confirm they are aware of this issue?

Replies

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

System Specs:
AMD Athlon XP 3500+
DFI nForce4 UltraD
2Gigs Corsair XMS PC3200
WD Raptor 74Gig
Norton 90-day Trial with about 65 days left.

 

I'm the kind of guy who almost never restarts my computer.  Maybe once every week or two.  However, I was one of the Norton users effected by the "Symantec System Framework Failed" which would cause my Outlook to stop connecting, so the last few weeks I've had to restart almost everyday just to get Outlook working again.  Now, Norton finally issued a fix for that error, and have caused another problem.  NIS2009 is such a great step forward for Norton, I love it, they seem like the took so many steps forward with this product, but somehow took steps back in terms of compatibility with Windows.

 

The last two days maybe, I have been coming back to my computer (after it's been left idle for a while) the message "Norton Internet Security Is Performing Background Tasks"  in the bottom right hand corner of my screen.  When I see this, my system is either completely locked, or completely unstable.  The message doesn't go away, but I am able to "X/Close" it.  After I close it, explorer usually crashes if I try to do anything.  This morning I woke up to one of those messages in my lower right hand corner.  My Outlook would not connect to get any mail, then I tried to copy some files to my thumb drive and right clicking on the files caused explorer to lock/crash and I had to end up restarting.

 

My system has been rock solid for years, Norton has to be the issue.

 

Unfortunately Norton isn't causing any error reports that I can paste it, Norton itself isn't crashing that I can tell, but something in that "Norton Internet Security Is Performing Background Tasks" is causing problems with other parts of Windows.

 

Is anyone else having this issue?  Can a Norton representative confirm they are aware of this issue?

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

essential,

Can you confirm which version of Windows you are using (i.e. XP SP3, Vista SP1, etc)?  Also, can you check the NIS version by opening the main window and clicking "Help and Support / About" and verify it is 16.1.0.33?

Regards,

Mike

Software Architect / Technical Director. Norton Business Unit.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Sorry, can't believe I forgot to list my version of Windows.  I am running Windows XP Home Edition with SP3, fully updated.

 

As for my version of Norton, I'll have to post that when I get home as I am currently at work.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

It is version 16.1.0.33

When I got home from work it had happened again. "Norton Internet Security is currently performing background tasks" is stuck in the bottom right corner of my screen. I can "X/Close" it but Opera (web browser) crashed at some point during the day cause of this, and the same thing as eariler, right clicking on any file just gives me the hour glass for a while and gots to "not responding" and I end up having to restart.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

essential,

It sounds like your system is locked up inside the file system.  That is, any request for files on disc causes the individual processes to freeze.  This issue is likely what is causing the "Background Tasks" notification to not dissappear.  The most common cause of this class of issue is multiple drivers processing file-system related events, i.e. multiple real-time scan engines and in some rare occasions backup engines that monitor file system activity.  It sounds like the increased disc I/O generated during idle time processing is triggering this condition.

Do you have any other antivirus / antispyware or other security software installed on the computer?  Are there any backup applications installed on the computer?

Any details you can provide will help troubleshoot this issue further.

Thanks,

Mike

Software Architect / Technical Director. Norton Business Unit.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Thanks for the quick reply Mike.

I have PC Tools Spyware Doctor as well (with the Anti-Virus Engine disabled), but I have been running NIS2009 and Spyware Doctor together for the last month or so with out any conflict issues that I could notice.  Whatever this problem is it only started about a two days ago or so.

I have disabled "Idle Scan Time" in computer settings, should that help anything?

I'll be happy to provide as much information as I can.

Thanks.

Message Edited by essential on 11-18-2008 06:28 PM
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

PMJI but just to say that in my experience on XP Pro SP3 fully updated with NIS 16.1.0.33 that black background operation screen is a very normal occurance here but as soon as I do anything -- even move the mouse -- it fades away and I do not notice any deterioration in performance.

I might find a very slight sluggishness for a few moments but if I do -- and I really can't say -- I would put it down to NIS finishing off what it was doing when I interrupted it!

But you clearly have a very different situation -- I see MikeO is pointing to conflicting applications which would be worth eliminating if only for troubleshooting.

Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Yes, prior to the last couple days, it would just fade for me as well when I came back to the computer, if I even saw the message.  I'm only seeing it a lot now cause it is freezing on the screen.

 

I have shut down Spyware Doctor, and I probably won't know if I have the error till I wake up tomorrow morning, but I will post either way.  But like I said, they were running fine together for the last 3 weeks.  I have made no other changes to my system.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Well, I ended up re-activating Spyware Doctor prior to going to sleep because I had already turned off "Idle Scanning" in NIS2009 and I didn't want to change two things at once.  When I woke this morning I had no errors, so i'm going to leave idle scanning off until the next update then i'll try again.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I shouldn't have posted that message!

My setup is two users -- my wife and myself -- and this afternoon she was playing Solitaire (not the MS version but from an old WIN98 CD she likes and runs fine under XP and VISTA when the black Norton Background flag came up and stayed up. Solitaire continued as normal and I could do all sorts of actions including switching user (Fast User Switching) to my desktop and back to see if that did anything but it did not.

The one thing I could not do was to make the Background notice go away -- [X] had no effect; couldn't drag it anywhere (don't know if you can usually since it fades if you even move the mouse).

I ran Task Manager and nothing I could see as odd was there -- certainly no Not Respondings.

I then brought up the main NIS screen -- which said last update 1 hour ago but when you clicked on that it showed it happend 3 hours previously. So I ran LiveUpdate manually and it brought down two updates, 1 def and 1 whitelist, but with no change on the 1 hour ago message.

So I went to my desktop and ran LiveUpdate again which brought down one more update and changed the 1 hour ago message to the usual seconds.

Back to my wife -- no change the Background message was still there so I logged off and got the usual message about ccSvcHst running and being closed which appeared for a while and then told me it could not close it down. I used shut down and rebooted and both desktops were OK.

All of which would seem to indicate that one of the two instances of ccSvcHst was having a problem ........

FWIW

Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

"Viewed 951 times!"  Mulder, we are not alone!

Seriously, I run Vista Home Premium on an HP Pavilion dv9700 and NIS 16.1.0.33 and have recently noted that I too am experiencing NIS acting like McAfee, posting that black box, stepping on the shoelaces of and locking up ANY activity which might be  taking place.  Outlook, IE, Solitaire, DVD creation - you name it.  I keep having to shut down using the power switch.  No non-Norton checkers of any kind run in the background, though I do, from time to time manually run AdAware.

Kudos1

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I saw something similarly recently, but haven't seen it again.  It seems sometimes one of Norton's background processes gets stuck and that's why the black box won't go away.

See this post.

Kudos1

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

You might try turning OFF Norton Community Watch to stop it from sending files when the system is idle. 
__Dell XPS 8700 SE with 24 gbytes RAM, Intel i7 4770 3.4 ghz, Win 8.1.1x64 Pro, 256 mSata SSD and dual 240 gbyte SSDs, cable modem, ASUS router, 2 terabyte WD My Cloud external drive, dual monitors. NIS 2014(now testing Norton Security), HostsMan V4.4.101, SWB, SAS Pro V6.0 (NR), MBAM 2.0 (NR) , Casper V8.0 Backup, Sticky Password V7, MS Office 2013 Business (local). Also use Surface Pro 8.1.1 tablet.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I am having the same problem. The pop up saying Norton AntiVirus is currenlty performing background tasks keeps getting stuck on the bottom right hand. It's really annoying.

Using Norton AntiVirus 2009 with Windows XP SP3

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

That appears to have done the trick; however, one should not have to disable software to keep it from jammin' one up.

Thanks!

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

"Norton Internet Security is currently performing background tasks" is stuck in the bottom right corner of my screen. I can not "X/Close" it or move the window.

I have NIS version 16.1.0.33.  I'm running an HP laptop with XP SP2.

I have turned off "idle scan" and  "Community Watch" but nothing changes that window.  I do use Carbonite back up software.  Everything seems to run except that window will not go away.

It did not start right away after installation of the NIS 2009 but just within the last three days.

How do I get rid of this window?

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I'm using a Compac Presario R3000 laptop (AMD Athlon proc) with Win XP Home Ed (SP3). I, too, am now experiencing the 'dreaded' Norton IS is currently performing background tasks message as of today. I let the machine sit idle for 20min or so. When I came back, there it is ad it won't go away (no X?close, no nothing....it doesn't acknowledge the mouseover at all)

I note that there have been multiple inquiries about this glitch and, seemingly, no helpful response from Norton.

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=20218&view=by_date_ascending&page=1

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=20218&view=by_date_ascending&page=2

What's up with that??

Are we customers left to figure the glitch out for ourselves? What do I know? Nothing! That's why I pay for software from RELIABLE? companies. Norton IS RELIABLE, RIGHT?

HELP!!

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I originally wrote: That appears to have done the trick; however, one should not have to disable software to keep it from jammin' one up.  Thanks!Turns out I was mistaken.  After some updates, THE BOX IS BACK!   In 20+ years of Norton I've never experienced such McAfee-like difficulties.  Wonder if they hired a McAfee (or Micro$oft) programmer!  Now, I've turned off both the community AND the background scan. 
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I had this happen once with Norton 360 after an update but it disappeared permanently, so far, after a rebooted a couple of times which it looks like was needed to complete the update.

<<  After some updates ... >> What version of NIS are you on now?

Have you worked through the suggestions from MikeO who is a Symantec staffer. I imagine he will pick up the thread once the holiday season is fully over.

Message Edited by huwyngr on 01-02-2009 05:54 PM
Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Huwyngr:

  I haven't seen anyone say that they ran a full system scan to check any software conflict agains CPU usage.  Do you think, since you have experienced it, that a software conflict during scans would lock up Norton in this particular problem? 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems


delphinium wrote:

Huwyngr:

  I haven't seen anyone say that they ran a full system scan to check any software conflict agains CPU usage.  Do you think, since you have experienced it, that a software conflict during scans would lock up Norton in this particular problem? 


I honestly don't know about conflicts since it went when I rebooted a second time after the update to the version came down -- something that seems to be perceive wisdom now.

But MikeO is a Symantec Staffer and I would imagine he jumped in here because he knows how the program works and what might interfere with things so I'd be inclined to check out his suggestions.

Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems


MikeO wrote:

essential,

It sounds like your system is locked up inside the file system.  That is, any request for files on disc causes the individual processes to freeze.  This issue is likely what is causing the "Background Tasks" notification to not dissappear.  The most common cause of this class of issue is multiple drivers processing file-system related events, i.e. multiple real-time scan engines and in some rare occasions backup engines that monitor file system activity.  It sounds like the increased disc I/O generated during idle time processing is triggering this condition.

Do you have any other antivirus / antispyware or other security software installed on the computer?  Are there any backup applications installed on the computer?

Any details you can provide will help troubleshoot this issue further.

Thanks,

Mike


I had a similar problem just today, except that in my case, there wasn't system instability - just that annoying window that stays on top of everything else, blocking that corner of the screen, and I had to force-quit the Norton thing at shut-down (details below).

I'm somewhat dismayed to hear that this may be a normal although "rare" problem with certain backup apps -  is there something wrong between NIS 2009 and "Nero Express Essentials" data-backup DVD/CD-burning software? Nero worked just fine with NIS 2007.

The Norton stuck-window thing happened after I'd been burning some manual-backup DVDs for a couple of hours... interrupted by me every 20 minutes or so to put in another blank disk, so, no the computer had not "gone to sleep" or anything. (Or maybe it had?? more on that down below a ways)

(I'm thinking out loud a little bit here; maybe there will be something useful here that the experts can put 2-and-2 together to figure out why this is happening. I'm not an expert so I have no clue; all I can do is specify what I was doing and other maybe-relevant factors.)

My Norton idle time-out thingie is set to 30 minutes, so Norton shouldn't have been doing anything in the background in the first place.


Anyway I got the exact same "Norton Internet Security is currently performing background tasks" window that everyone else is talking about here; the window wouldn't go away, clicking the "x" made no difference, couldn't move the window either - and it *annoyed* me because it sat on top of all other windows and it blocked my view of windows underneath it. Curiously, the window's left side was warped a little bit too, just like the screenshot somewhere else on this forum - weird. (I did get a screenshot of it, pasted it into MS Paint and the little stuck window showed up just fine, warped left side and all, but in my minor annoyance I forgot to save the file  before I shut the PC down)

The stuck window didn't seem to cause slowdowns, and I was able to continue burning CDs without errors (validation was fine) even after the Norton window appeared, but the window was in my way. I eventually got tired of looking at it and tried to shut down the PC, to reboot.

Got a "This program is not responding" for the "ccSvcHst.exe" so I clicked "End now" (that was unusual - the ccSvsHst thing has always shut itself down gracefully, without any intervention on my part) so after I had to force-quit the ccSvsHst, then eventually Windows finally shut down too (on its own). Booted up, no more annoying stuck window - so far anyway. I haven't tried running Nero again yet, though.

I hope this isn't going to be a recurring problem between Nero and NIS 2009, because I need to be able to do backups (manual backups, just dragging files onto the Nero DVD or CD window - nothing automated, no incremental backups or background-stuff or anything like that). NIS 2007 worked fine with Nero. I do *not* want to use the XP Pro built-in CD-burning capability because it has no verification of any kind, and I need to know whether disks were successful burns or coasters - they're backups of my artwork (such as it is ) and other hard-to-replace files and I don't want to risk losing stuff due to not verifying burns. So I need to be able to use Nero (technically, "Nero Express Essentials" which I guess is a stripped down version or something,  I dunno, all I know is that it works and it writes disks that I can actually *read* later).

Since I very rarely run with Admin privileges (too paranoid), I can't just select "Disable AntiVirus AutoProtect" to make Norton temporarily cease its activities because to do that on a regular basis requires being an administrator all the time (that Norton system-tray item is greyed out for "limited" user-accounts). And I *resent/dislike* the idea of having to reboot as admin or whatever, just to burn a silly backup CD (assuming that would make a difference - it might not) - there should *not* be any conflict in the first place, and I hate rebooting (I only reboot when necessary for MS or Norton updates or changing certain prefs etc).

Besides, as I mentioned, I'd already disabled Norton idle-time scans, the Norton time-out thingie is set to 30-minutes, and auto-updates are disabled, so why was Norton even doing *anything* in the background, especially when the PC was *not* even online?

All system settings, other installed apps etc., were the same as previously. The computer had not been connected to the internet for at least several hours, so presumably the problem was *not* caused by Norton trying to contact the mothership since the internet was completely disconnected from the computer - one would assume that the Norton app knows about such things and doesn't attempt to call home when the computer is offline. I've always had the community-reporting thing turned on, in both NIS 2009 and NIS 2007, but as I said today the computer hadn't been online in hours, and besides it's never caused any problems in the past.

If the window reappears I will disable the community reporting, see if that makes a difference, although it kind of seems like a good idea to have it enabled - isn't that how Norton finds out about new threats? (Maybe not, I don't know.)

Not much reason for other software conflict, as I have very few other apps/software installed: namely, Microsoft Publisher 2007, Firefox 3.x, Ipswitch WS_FTP Pro, WinPatrol (never has caused any conflicts with Norton or anything else AFAIK, and I'd almost ditch Norton before I'd ditch WinPatrol - I really like WinPatrol), an HP color laser printer, Notepad++, HighLogic MainType fontviewer-thingie, the "necessary-evil" IomegaWare (for the twice-a-year long-formats of the Zip disks which are my only practical way of transfering files between the modern(ish) PC and the extremely ancient non-USB prehistoric Mac that I use for Photoshop and Painter), and the aforementioned Nero DVD/CD-burning software. The PC has no other a/v, no other firewalls. Just NIS 2009.

As far as I can tell by looking at processes (using Windows Task Manager) and services (using WinPatrol), I'd guess the likely culprits would be either Iomega or Nero since they each have a couple of things running all the time in the background (or whatever the correct term is), but how come Norton never had a problem with them before? (neither Nero nor my version of Iomega have required any updates recently, so that couldn't have caused the problem). The only thing that changed, was the usual Norton updates, and switching to NIS 2009 instead of NIS 2007 which I'd used previously. Although...

However, when I'd used Nero with NIS 2009 a couple of times before, those were very short sessions lasting maybe a half hour total - maybe that's a factor? Today's Nero burning session was much longer. As I said, with the Norton stuck window today, even though I'd been running Nero for several hours today, the computer had not been "idle" because I'd had to periodically put in another blank disk to burn to. So I don't know what Norton's problem was.

Except... wait, wait a minute... I hadn't actually *clicked* anything or moved the mouse for a while - so maybe Norton thought the PC was idle? Could that be a clue to what was going on? If so, seems like that would be kind of lame - one would think that Norton would be able to detect when other major well-known brand-name apps are actively running, like when they're in the middle of burning DVDs or whatever.

I have Norton's full-screen-recognition thing enabled, which is supposed to disable Norton background activities when some other app is set to full-screen. Nero Express Essentials doesn't recognize F11 *but* I'd clicked the little box in Nero's upper corner that makes it go to full-screen, so it ought to be the same thing, right? So, with another app at full-screen, Norton shouldn't have been doing anything in the background.


As I said, they (Nero and Norton) always worked fine together before, no conflicts whatsoever - at least nothing obvious enough for me to notice it. Certainly never had any stuck Norton windows before. I'd never before even *seen* that little window that appeared today, in any form, dysfunctional or otherwise.

I hope this isn't going to become a recurring problem - I hate having to reboot when I'm in the middle of something, just to get rid of a pesky window that blocks part of the screen - like, when I'm in Publisher, that exact spot is where I keep one of the Publisher palette-thingies and I have *no* intention of moving my palettes to accomodate some other app's bug or whatever. And the longer I can go between reboots, the better - it's a pain to have to reopen all the files that I happen to be working on at the time, etc.

Someone mentioned scans:

Probably about 6 or 7 hours or so before starting Nero, I'd run a Norton manual full-system scan, after manually doing the Norton Live-Update thing. The scan had completed successfully (nothing to report there) at least a couple of hours before I started running Nero (small HD). So, since NIS had just scanned the whole darn system, I wouldn't have thought it would want to be doing more background scans or whatever (especially since it's set to not do that). Auto-updates are supposedly disabled too, although based on my past experiences with an earlier version (NIS 2007), just because you've instructed it to not do updates, doesn't necessarily mean that it will follow your orders.   I haven't been using NIS 2009 long enough yet to know whether or not it obeys such orders.

When the stuck window appeared, I did open up the regular NIS 2009 user-interface, which opened up quite fast (normal for NIS 2009) and it showed no CPU usage by Norton. Hmm. Maybe it's because I didn't know what to look for, but I wasn't able to find anything that looked out of the ordinary, as far as the Norton app and processes etc.

And I had been *so* happy  with NIS 2009 too, it's so nice and fast and doesn't mess with my CPU like the old NIS 2007 did... so I hope this NIS 2009 stuck-window business isn't going to be a regular thing.

Shooting in the dark here:

Could it be because I had virtual memory turned on? Last week I ordered more RAM (to bring it up to 2 GB, which will max out my little Dell), and I will install the new RAM in a couple of days or whenever it arrives here. Could it be that using virtual memory somehow confuses Norton? (After I install the new RAM, I want to shut off virtual memory completely - right now, however, VM has its own partition all to itself, so at least it isn't competing with fragmented HD space or something - and I keep the HD defragmented anyway - although it's still writing to the disk I guess, so maybe that causes problems with Norton?).

Anyway FWIW for Norton troubleshooting purposes, all the CDs and DVDs I burned today were fine, they all validated perfectly, with no errors, even *with* that Norton window affixed permanently onto the screen... so I guess things could have been worse... at least the Norton stuck window didn't screw up my other apps... Anyway, that window was in my way.

Given all the good points and significant improvements in the 2009 version of NIS, I'd be willing to overlook/forgive this stuck-window business *if* it doesn't happen very often (say, once every few months, maybe). Any oftener than that, and I'll be feeling a bit miffed. Norton isn't a freebie, after all, so expectations are somewhat higher.


Nisntworking wrote:
Are we customers left to figure the glitch out for ourselves? What do I know? Nothing! That's why I pay for software from RELIABLE? companies. Norton IS RELIABLE, RIGHT?

HELP!!


Well, I suppose "bugs happen" or whatever, given the complexity of modern software, but still... I'd rather not have that darn stuck window again, and I hope they come up with a solution for people who are seriously affected by the problem. And I want to be able to use Nero without Norton freaking out or whatever. And I don't want to have to restart all the time either.

I wasn't too comfortable with the idea of having to force-quit Norton (the "ccSvcHst.exe" thing) - couldn't that leave a "window of opportunity" for a virus or whatever to do something bad, when Norton is force-quit like that? Or couldn't it corrupt Norton prefs or something, doing that? Okay so I'm not a computer genius (especially with Windows) but I'd always thought that force-quitting things was bad for them.

(Yeah I know this is kind of long but I don't know enough about computers to know what details might be useful clues, and what details are irrelevant)

-------

Windows XP Pro, SP2
Norton Internet Security 2009, version 16.2.0.7

P4 2.4 GHz Dell Optiplex GX260

(I'm not telling you how much RAM I have right now, because it's embarassingly tiny but FWIW the RAM will be upgraded to 2 GB in a couple of days or so when I get my shipment, not that that has any relevance to the issue at hand here)

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I also noticed this background task running on my set this morning until half hour ago at an interval of some 4, 5 minutes. I had my new camera's software installed couple days ago which was alert (running in the background) forwhen I connect it to the PC for downloading the pictures. I closed it and Norton stopped running it (now it's half an hourit doesn't show up anymore). Looks like NIS2009 does not stand other programs (or some other programs) running

with it same time. I just don't know why it became a probelm today when I installed the software last week (probably was

running then too and I just didn't notice). I thought this might be a help to you.Matt
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Thanks for passing on your current experience on this -- please if you altered the default font size, please don't since I can hardly read your message. When anyone uses the default then the system adapts that to the screen resolution of the viewer -- me -- but if you select a font size then that fixes it so that it may look OK to you but not to others!

Regarding what you describe:

<< I also noticed this background task running on my set this morning until half hour ago at an interval of some 4, 5 minutes.

I had my new camera's software installed couple days ago which was alert (running in the background) forwhen I connect it to the PC for downloading the pictures. I closed it and Norton stopped running it (now it's half an hourit doesn't show up anymore). Looks like NIS2009 does not stand other programs (or some other programs) running
with it same time.
 >>

Just a thought but maybe Norton was checking this program as if it were suspicious of what it was doing?

Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hi there,

I had this problem for the first time today.

Basically the message "Norton Internet Security Is Performing Background Tasks" came up, but I noticed the system didn't appear to be doing anything (activity light). The message stayed there for ages, when I came back to the computer it had some strange error message regarding the Vista Sidebar and when I clicked OK part of the Sidebar closed. The "Norton Internet Security Is Performing Background Tasks" messaged stayed on the screen through this and only went away when I clicked the "X". I then tryed to restart the system, no response. I then tryed to restart the system again, it then gave me the BSOD which I've never had on this system before. Sadly I never wrote down any of the messages but having read this thread I most certainly will do if it happens again.

I do think Norton really needs to look into this problem.

Running:

NIS 2009 version 16.2.0.7

Windows Vista Home Premium SP1

Ninko

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hello,

I'm posting for the first time to say that I am suffering from this exact same problem too. It is monumentally irritating, and I really hate it. Hate is a strong word, but it is accurate. I hate screen clutter, and nothing gets up my nose more than a box or window that refuses to go anywhere.

Is this problem still not fixed? I use Mozilla Firefox and  - sorry, I'm not a tech type guy, so I don't know exactly what system I'm on, but I use a Windows set-up, it's about 3 years old.Microsot Windows XP, version 2002.

Anyway, add me to the ranks of people suffering from Norton Internet Security's ineradicable background tasks bug. It's really obnoxious, and I've tried everything - short of uninstalling and re-installing Norton - to kill the window. The only thing that works is rebooting.

Kudos1

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hi All,

Thank you for taking your time and helping to resolve this issue.
In case if anyone sees this problem, could you check which one of Norton background tasks was running when the issue was noticed?
To see the list of Norton background jobs, please open NIS Main UI and click "CPU Usage" link (located on left side of NIS Main UI dialog).
This opens CPU Usage dialog; all Norton background jobs are listed at the bottom of it.
Please see if there are any jobs with status "Running" while "Norton is performing tasks" notification is up. If there are no running jobs, could you identify which job has been run the last (please see "Last Run" column), and what is that job's current status (Complete, Failed to Complete, etc.)

Any of such details you can provide will help to further troubleshoot this issue.

Regards,
Greg.

Kudos1

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Task that ran last and appears to have created the problem for me ("Norton AntiVirus is currently performing background tasks" popup window in lower right, can't be closed or moved, everything else works fine) is "Pulse Updates."  Status is "Complete," Ran During Idle shows "Yes," duration was 3 seconds, date/time was 2/2 5:54pm.  No other tasks show "Running." 

In case it helps any, at 2/2 5:43pm, Automatic LiveUpdate ran complete, Norton Insight Submission was "Cancelled" (duration shows 1 second), and Norton Insight Scan was also "Cancelled" (duration shows 14:04).

Also in case it helps, Idle Quick Scan ran at 2/2 2:06pm ("Complete," Ran During Idle = No, Duration = 2:20), Norton Community Watch ran at 2/2 1:38pm ("Complete," Ran During Idle = No, Duration = 0:01), and LiveUpdate ran at 2/1 2:11pm ("Complete," Ran During Idle = No, Duration = 2:23).  I was using the machine at these times and no popup windows appeared.  I came back to the machine around 6pm and the popup was there.  This is all the tasks shown.  I just installed AV 2009 yesterday (Ver. 16.2.0.7).  I am running XP Pro SP3.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

By the way, with regard to the above post, today is 2/2 6:45pm EST.  I installed AV 2009 yesterday, 2/1.
Kudos1

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

One other (possibly related) problem I have.  I cannot adjust the "Idle Time Scan" setting.  It defaults to "Weekly," and if I select "Off," "Monthly," or "Quarterly," and click "OK," the next time I open the settings window, the setting is back at "Weekly."  So, no way for me to disable the Idle Time Scan, which I assume controls the background tasks?

If we can't get this fixed in the next week or so, I'm going to have to get another antivirus solution.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Actually it makes absolutely no difference whatsoever how you set the idle scan off/weekly/monthly - it kicks in regardless whenever it wants. the OFF setting definitely does not work! and it ran totally stupidly together with the full scan I manually invoked. I am not happy !!!!
Win XP, NIS2009, MSO 2000, browser: anything but IE
Kudos2

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Please let me provide a few details explaining Idle Time Scan setting and why "Norton is performing background tasks" can be seen even if the user is not idle.
 
In NIS version 2009.2, the Idle Full System Scan is not the only job which Norton notifies the user about by popping up "performing background tasks" notification. There are 2 such jobs:

1) Idle Full System Scan. This job runs weekly, monthly or quarterly, depending on Idle Time Scan setting in the Computer Settings UI. The Idle Full System Scan job is constrained to only run if user is idle.

Scanning the entire system usually takes longer than system stays idle, so Full System Scan can be interrupted many times a long way before it is complete.

Whenever user comes back to the machine and moves a mouse or presses a key, the Idle Full System Scan stops. When user becomes idle again, the Full System Scan resumes from where it left off and so on, until system is fully scanned.

The Idle Time Scan setting in the Computer Settings UI basically regulates how often Idle Full System Scans must be performed, assuming that scan job actually reaches its completion.

For instance, if Idle Time Scan setting was set to "Weekly", and the scan was stopped somewhere in the middle because the user is active, changing Idle Scan setting to "Monthly" wouldn't prevent idle scan job from resuming and proceeding further whenever user becomes idle again. Only when idle full system scan job is 100% complete, the setting change would take its effect. So the next time the idle scan will be scheduled to run is after 1 month, instead of a week.

If Idle Time Scan setting is set to OFF, the idle scan job will not run at all. However, this setting doesn't affect Norton Insight Scan job.


2) Norton Insight Scan job is the internal task performed by Norton once a day. It first attempts to run on fully idle system, but if it doesn't get a chance to complete within couple days, it will run even if the user is not idle.
Idle Time Scan setting has no effect on this job, so this is why it is possible that Norton brings up "performing background tasks" notification even when the user is idle and "Idle Time Scan" setting is OFF.

Of course, in either case "Norton is performing background tasks" notification is not supposed to be unresponsive to x-close and to never go away. This issue is being worked on.

Could anyone confirm they've also seen the issue with Idle Time Scan setting being always reset to "Weekly", as described by craterd?
 
Regards,
Greg.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hello Greg,

thanks for the explanation - however

"IDLE TIME SCAN" setting does not distinguish between FULL and QUICK scans. It only says "Idle Time Scan"

and when I set it to "OFF", I expect NO IDLE scan execution, full or quick, whatsoever. I am a responsible person and I do not need Norton to decide when to run what on my PC. I have it set to "OFF" yet the history shows that an Idle Quick Scan was ran on the 18th, 20th, 23rd, 26th, 29th, 31st of January and 3rd of February.There is no definite pattern here. Sometimes it kicked in shortly after I ran the quick scan myself. Why? An other example, on Dec12th I manually invoked Full Scan that ran for 33:07 minutes, completed at 10:59, yet an 'idle quick' scan ran for 42 seconds and completed at 10:54 - during which time my PC was NOT idle, quite the contrary, it was busy running a full scan, only I did not push any buttons....

I really don't care what is Norton's thinking is behind it, I only want to turn it OFF. Please? What I expect from my Norton product is simple, it should stand guard at the gate, preventing anything unauthorized or infected in or out. I'll run the scan and update when I think is best for my schedule. Do you think you can do it?

Regards

S. Czobor

retired systems analyst


GregZ wrote:


In NIS version 2009.2, the Idle Full System Scan is not the only job which Norton notifies the user about by popping up "performing background tasks" notification. There are 2 such jobs:

1) Idle Full System Scan. This job runs weekly, monthly or quarterly, depending on Idle Time Scan setting in the Computer Settings UI. The Idle Full System Scan job is constrained to only run if user is idle.

. . . . .

If Idle Time Scan setting is set to OFF, the idle scan job will not run at all. However, this setting doesn't affect Norton Insight Scan job.




Regards,
Greg.


Win XP, NIS2009, MSO 2000, browser: anything but IE
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

GregZ - My problem with the Idle Time Scan setting appears to have gone away once I rebooted and got rid of the frozen popup window.  The only time I saw the Idle Time Scan problem was with the frozen popup still displayed.  I have set the Idle Time Scan setting to Off and as yet have not had any problems with the popup window since.  Will post if that changes.  Thanks for your explanations.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Thanks for the quick feedback.

You are not alone in having had that frozen popup and the only way I got rid of it was to reboot; none of the traditional ways of closing a window had any effect.

Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hi there,

The problem happened to me again today. This time 'Norton Internet Security Is Performing Background Tasks' came up as normal, I basically just sat back and watched. After 20-30 mins the computer just blue screened, just like that, I didn't even touch it this time. The computer quickly restarted and once logged on Norton said it had completed a Idle Full System Scan, (found and removed some Tracking Cookies you see) so wheather or not thats the thing it was doing when it crashed I don't know. I'm not sure if Windows Vista logs what happened to cause the blue screen, but if so, tell me where to find the log file(s) and I can send it to you, maybe that may help you find out whats going wrong.

Thanks

Ninko

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I'm getting really annoyed with all these problems from Norton over the last few years! 2007 looked like it was designed by monkeys, 2008 had a toolbar issue that dictated which websites you were allowed to go to without them crashing and 2009 crashes your computer should you have the audacity to try to use it whilst its running its "background" tasks!

So basically we have gone from bad design, to selecting what you can do on YOUR computer to completely stopping you using it. It interrupts and slows down installations of games at its best and at its worst it completely messes it up!

Can someone please explain to me how having noton crashing my computer and messing up any files i have open is any better then having a virus crashing my computer and messing up files? how can we even know that norton is actually protecting our computers when they cant even perform simple tasks without incident?

If this was a free program i wouldnt complain but considering we are all paying good money for it in a time where money is tight, and considering the wage these programmers are probably getting for doing nothing in my opinion, they really should be ashamed of themselves.

We all pay for a working service, which we are not receiving so i cant see how this is any different to being robbed on the street, you lose money and you get nothing in return, except perhaps a huge headache trying to through to customer services!

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hi Ninko,
The issue which you described (BSOD during running idle tasks) is most likely different from what others seen. Could you confirm the following:

-If your machine blue-screens ONLY when background tasks notification is up;

-If your machine blue-screens during the manual full system scan (Full system scan can be started by clicking

ScanNow link in main UI and choosing "Run full system scan").

Looking forward to hear from you.

Thanks,
-Greg

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Yes its ONLY when that background message is up. And it doesn't blue screen EVERY time, sometimes the pop up message won't go away unless you close it (X) and even when you do, background tasks continue. I could be wrong but I'm pretty sure the problem only started since the 16.2.0.7 update.

This is a reasonably new laptop with no other problems. If it is something on my laptop how come the same didn't happen before i installed 2009 and before the above update when nothing else has changed?

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Ninko,  While I have had the black box / lockup problem this year, I've never experienced any of the other stuff you mentioned, and I've used Norton products since about 1985.  Just be thankful you're not using McAfee, which, in my experience, steps on the shoelaces of just about any other application at some time or another.  NIS 2009 was beginning to make me think Symantec had hired some programmers from Micro$oft or McAfee.

Interesting thing happend, though:  My HD died and I had to start from scratch.  I haven't had the black box remain on the screen or lock up the system, though it has appeared momentarily on occasion.

Hope this problem stays in my history and doesn't migrate to my present or future.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I still owe some explanation regarding the Quick scan to Mr. S. Czobor. More specifically, about why the quick scan really should better run automatically rather than manually and why its schedule doesn't have very definite pattern.

By default, quick scan is scheduled to run once in 3 days. It is also triggered by definitions updates, assuming there's a chance that system might already have been infected with previously unknown malware. 

The quick scan has fuzzy schedule because "it takes its best effort" to run when user is idle. It usually finds a chance to run at idle time; however if it doesn't get a chance to run for 4 days, it escalates and will be able to run even when user is not idle.

By running quick scans whenever it's necessary to keep the system secure and by performing these scans on idle time Norton actually does a good job. Running quick scan manually after each definitions update sounds like a nightmare, don't you agree? :)

Regards,

-Greg.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Thank you Greg for your response. It may be a nightmare to some to run anything manually, not so for me. In NIS2008 I had the quick scan set up to run after the update. It was a good thing, I am sorry to see it gone from NIS2009. Why? How many customers opposed this feature?

The "idle quick" scan is useless for me, as it does not detect the tracking cookies. Invoking an 'idle quick' scan simultaneously with a manual full scan, seems like "the right hand does not know that the left is doing". I'd suggest that a manual scan should turn the 'silent mode' on automatically and reset the clock for idle time countdown.

Probably most people use their PC for browsing, chatting or paying games, but not all.  Assuming that a PC is idle just because I did not move the mouse or hit enter for 30 minutes - the maximum time can be set - is wrong. Norton's expectation that if I don't want them to interrupt me in whatever I am doing, I should turn on the silent mode, but giving me only 6 hours maximum is also unacceptable.

I am not saying don't cater to the average computer users, only allow me to be in control of my own PC. What do you think?

Regards

s czobor

Win XP, NIS2009, MSO 2000, browser: anything but IE
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

How do we go about troubleshooting this problem then. I can't have my system potentially crashing everytime Norton starts its background tasks.

Ninko

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems


retired_thinker wrote:

Thank you Greg for your response. It may be a nightmare to some to run anything manually, not so for me. In NIS2008 I had the quick scan set up to run after the update. It was a good thing, I am sorry to see it gone from NIS2009. Why? How many customers opposed this feature?

The "idle quick" scan is useless for me, as it does not detect the tracking cookies. Invoking an 'idle quick' scan simultaneously with a manual full scan, seems like "the right hand does not know that the left is doing". I'd suggest that a manual scan should turn the 'silent mode' on automatically and reset the clock for idle time countdown.

Probably most people use their PC for browsing, chatting or paying games, but not all.  Assuming that a PC is idle just because I did not move the mouse or hit enter for 30 minutes - the maximum time can be set - is wrong. Norton's expectation that if I don't want them to interrupt me in whatever I am doing, I should turn on the silent mode, but giving me only 6 hours maximum is also unacceptable.

I am not saying don't cater to the average computer users, only allow me to be in control of my own PC. What do you think?

Regards

s czobor


Hi Greg, I guess I waited too long to fix my typos ... sorry

I meant to say "... right hand does not know WHAT the left..."

and ... PLAYING  games - not paying...

Regards

s czobor

Win XP, NIS2009, MSO 2000, browser: anything but IE
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

2-22-09

I've been monitoring this thread since the dreaded Norton bug infected my computer at work, to see if a fix is in the works, and I actaully expected Norton to fix itself during one of its scheduled updates, no such luck.

Now the Norton bug has infected my computer at home, I see the dreaded, and very stuborn, window blocking my lower right monitor viewing. What is the fix?

Here is a cut and past job of the data recorded by Norton:

Well...that didn't work. The data recorded by Norton, concerning what it did when it crashed or bugged out, cannot be cut and pasted and I don't see the reasoning behind spending my time manually typing out that data from that source.

I made a choice, a few months back, to re-purchase Norton instead of purchasing the up-grade of the free AVG Anti-Virus program. Did I make the wrong choice? Set me straight - please no BS.

Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems


Josephkelley wrote:

2-22-09

I've been monitoring this thread since the dreaded Norton bug infected my computer at work, to see if a fix is in the works, and I actaully expected Norton to fix itself during one of its scheduled updates, no such luck.

Now the Norton bug has infected my computer at home, I see the dreaded, and very stuborn, window blocking my lower right monitor viewing. What is the fix?

Here is a cut and past job of the data recorded by Norton:

Well...that didn't work. The data recorded by Norton, concerning what it did when it crashed or bugged out, cannot be cut and pasted and I don't see the reasoning behind spending my time manually typing out that data from that source.

I made a choice, a few months back, to re-purchase Norton instead of purchasing the up-grade of the free AVG Anti-Virus program. Did I make the wrong choice? Set me straight - please no BS.


I would not call the background task a "bug" but a deliberate design. As long the guy or gal is there whose wonderful idea it was, Symantec will not get rid of this baby. The workarounds are: turn idle scan off, set idle time to highest (30 min) and turn on silent mode for the longest (6 hrs). In addition I have automatic live update turned off too. Sorry, can't guarantee that it will work all the time, Symantec may come up with patches to outsmart us. As to what works or does not work for you, only you know.

Win XP, NIS2009, MSO 2000, browser: anything but IE
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

<< I see the dreaded, and very stuborn, window blocking my lower right monitor viewing. >>

I've had one where it was black with no text in it and nothing got rid of it except rebooting the PC. I think it came once about that time for my wife also on her destop -- we use fast user switching so there is no logging on and off -- and again I had to reboot.

Is that the one you mean or does yours have the text on it saying that it is performing background tasks?

I've never had that one sticky -- on the contrary if I walk over to my computer it will go away if the vibration moves my mouse!

Which version of, I presume, Norton Internet Security is it? (Help / About nn.nn.nn.nn ) What version of Windows including Service Packs and whether it is 32 bit or 64 bit?

Hugh
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I just paid for a year's subscription to Norton AntiVirus, only to find this message box cluttering up my window.  I can't even see all of the functions I need to use because the nasty little message cannot be moved out of the way.  In addition, I have encountered instability issues ever since I loaded Norton onto my computer.  This is outrageous.  Norton is supposed to help with problems, not cause them.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

I have been dealing with issue at least since December. I figured something that is suppose to protect you could not harm you right? I have done a FULL scan which took over 12 hours. I have disconnected my internet, took all my documents and programs I did not need and pics. I defraged and cleaned disc, and my computer still runs so slow, keeps the square in the bottom often and will not even pull my word processor without waiting FOREVER. I did not have this problem until the Norton changed (updated) or whatever. My 13 yr old son thought that is what it was from the beginning but I did not since that I am paying for protection not to kill my computer.  Unfortunately, I have already ordered another computer. . . . thinking it was my computer when it may just be this software??? How frustrating is this? We should not have to worry about a software that is suppose to help us and not hinder us. If anyone has any other ideas what I can try, please let me know.. At this point, I doubt I will choose Norton for my next computer.
Kudos0

Re: Norton Internet Security Is Performing Background Tasks - Causing System Instability Problems

Hi tea67,

Welcome to the community!

Just want to let you know that we have fixed a whole bunch of performance issues with NIS 09. I'm hoping that this issue will be addressed in the 16.5 patch, which is being released in a controlled manner momentarily. We will have an announcement in the forum as soon as it is out for everyone.

Please check Tim's post for more information.

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=36621

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

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