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Kudos0

Norton Removal Tool damage Vista Registry

To Symantec :

Please remove this older SymNRT Version 2008.0.1.14 from this Webside

http://service1.symantec.com/support/inter/tsgeninfointl.nsf/de_docid/20050412095959924?OpenDocument&seg=hm&lg=de&ct=de

 This SymNRT Version kills the Registry Key :

 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Shell Folders
 "Common AppData" (Wert:C:\ProgramData)

Some Users tell this Error in the communitys .

Antivir and Gdata also tell about this Error http://www.avira.com/de/support/kbdetails.php?id=213 

Delete this older German SymNRT ! ;)

This last english Version ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe 
FileVersion : 2008.0.3.16 not have this Bug.

Copy this new NRT Version to German Support Websites.

Thanks.

Message Edited by Voyager10 on 05-25-2008 09:02 AMMessage Edited by Voyager10 on 05-25-2008 09:10 AM

Replies

Kudos0

Re: Norton Removal Tool damage Vista Registry

ftp://ftp.symantec.com/public/deutsch/removal_tools/Norton_Removal_Tool.exe

C:\Downloads\Norton_Removal_Tool.exe
on Workstation version 6.6001


File Version Information :

Version language : Englisch (USA)
      CompanyName : Symantec Corporation
      FileDescription : Symantec Removal Utility
      FileVersion : 2008.0.1.14
      InternalName : SymNRT.exe
      LegalCopyright : Copyright (c) pyright (c)
      OriginalFilename : SymNRT.exe
      ProductName : Symantec Removal Utility
      ProductVersion : 2008.0

Creation Date : 24/09/2007  12:00:00
Last Modif. Date : 24/09/2007  12:00:00

This defective NRT this time is on the Server online, please remove it !

i show tommorow again ;)

Kudos0

Re: Norton Removal Tool damage Vista Registry

May 26th is a public holiday here in the USA so I would expect it will take a while for Norton Staffers here to catch up with the backlog and check out your report.
Hugh
Kudos0

Re: Norton Removal Tool damage Vista Registry

Greetings,

The fix has been checked in to the English build (which can remove the German product) here.

We should have a German updated posted within the next 24 hours.  I will post when the new build is available. 

Kudos0

Re: Norton Removal Tool damage Vista Registry

Thanks jgreen .
Kudos0

Re: Norton Removal Tool damage Vista Registry

Hi again. Apologies for my late reply - the German build has been up for a few hours now. You can download the new version from any German knowledge base article that links to the tool, or you can grab it from our FTP server here.

Message Edited by jgreen on 05-28-2008 10:22 PM

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