My Norton Toolbar is not compatible with Firefox 36.0. Is there a problem with the latest version of Firefox??
I believe that as of this date, Firefox 36 is still a release candidate and has not been published as a final version. Therefore the Norton toolbar has not been updated as last minute changes could still occur in FF36.
Hope that helps.
Once Firefox 36 is released, then there will be another patch for everyone to install and restarting your computer after you get the patch is a good idea even if not required.
FF 36 has now been released and, at first glance, all seems OK. However, I've had several instances of FF not closing properly since then, only resolved by shutting the computer down and restarting. I've also had a few Norton "Found problem. Resolved it" messages. I've always been in the middle of something when this has happened, so let it pass. However, I realise now that these events may be connected, so next time/if I get the error message I'll check it out, rather than just accepting it.
Update - I've upgraded the PC to FF v.36 as well as the laptop. It seemed to work OK but late the same evening I had trouble getting into ID safe, getting the message: "A network error is preventing access to your vault. Please check your computer's internet connectivity and try again". Strange, since I went on line to get the toolbar in the first place. I closed FF and restarted. No change. I restarted the PC and it was OK.
The next morning, same problem, only when I restarted the PC it hadn't been cured. I restored to the pre-v.36 date/time and, of course when I restarted, I couldn't run FF. I opened IE (where ID safe was OK) and reinstalled FF. Seems OK so far.
There is an issue concerning the servers that is connected to the working of ID safe. It is an intermittent issue. I have reported it to Norton and the problem is being worked on currently.That is why you having a problem with the vault..
Thanks, flopot. Nothing on the first-reported issue? I only resolved it by reinstalling FF. naturally, "they" blame Norton.
Have you updated FF up to 36.0.1? Are you using Trusteer? There have been some users who have complained about slowness of FF closing up. I don't know if there has been any solution for that or if Norton is at fault or not.
I had problems with FF not closing too but I've changed my privacy setting to Never remember history and that solved it. It started for me in FF29. Here's some reading for you.
I hope it helps.
Thanks flopot, krusty,
The problems didn't start until V36 was released! Since I reinstalled V36 on both machines, it seems to have settled down, including no repeat of the massive virtual memory used by FF when first upgraded.
I'll change settings as advised if I get another instance but will try to avoid that if I can. I'll also read the linked articles.
After at least 6 Norton 360 updates and reboots, the Toolbar still fails to work with Firefox 36. This despite Norton announcements of "compatibility". What could be the problem?
Well, Eeny, I managed to get things going by reinstalling FF, as noted above. I did it without going through the chore of deleting profiles, etc and it worked OK, though it may be different with the Toolbar issue. Worth a go?
Did you people update your FF to 36.0.3? Has it helped with the Toolbar problems? I think updating by reinstalling FF might help and don't forget to enable the Add-On's for Norton Toolbar.
Done it just now, floplot, though mine was running OK on 36.0.1.
And now it's v. 36.0.4!
That was fast. I don't use FF, but read about the update in Tech Outpost. They had just announced 36.0.3. Hopefully, 0.4 will continue to be ok for you.
Thanks floplot - so far so good!
That's good news to hear. Here's wishing for it to continue to work well for you.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 6 users online.