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Kudos0

Norton won't open

When i double click, nothing happens. 

Replies

Kudos0

Re: Norton won't open

Hello shoelace

Welcome to the Norton Users Discussion Forum

Can you please give us some more information? What Norton product are you talking about and what version number? What operating system and service pack level? Did you just install your Norton product? What security program were you using previously and how was it removed? Answers to these questions will help in analyzing your problem. Thanks.

Success always occurs in private and failure in full view.
Kudos0

Re: Norton won't open

If you can't open your norton product, you won't be able to get the version number that way.  You can do the following.

Right-click on the shortcut you are using, and select "find target".  When it finds the target in the next screen, right-click on that file and choose "version".  Write down the numbers and decimals and that will be the version number.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos2

Re: Norton won't open

Kudos0

Re: Norton won't open

Tried it- seems to work.   Thanks

Kudos0

Re: Norton won't open

Norton Internet Security  17.5

XP

NO-reinstalled

CA-uninstalled

I used hotfix and after restarting, Norton is working.

Kudos0

Re: Norton won't open

Glad to hear that

Vineeth

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