Not what you are looking for? Ask the experts!
NU 16 install file crashes - Win XP
I purchased Norton Utilities 16 today. I've downloaded the installation file, but it crashes immediately. I've tried several different downloads...via the initial purchase screen, via my Norton Account window, and via a help window. They all behave the same way. I do note that all of them are downloading via Norton Download Manager...which was installed on my first attempt.
The error box says: "Norton Utilities has encountered a problem and needs to close. We are sorry for the inconvenience." See the attached MS Word document for a screen shot.
Downloaded file is: nu126.96.36.199-SMUI.exe
I am running NIS 188.8.131.52 (and have not shut it down).
I have Norton Utilities 184.108.40.206 installed. After the first failed install attempt, I did try to install with NU shut down.
I'm running Windows XP Home Edition, Version 5.1.2600 Service Pack 3 Build 2600
System Model Dimension XPS; Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3391 Mhz
Available Physical Memory 2.15 GB
I hope I've given you all the information you need.