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Kudos0

Opening Roxio Easy CD & DVD Burning initiates Windows Installer

My up to date XP PC was running fine, Roxio worked great.

Now whenever I try to run Roxio Easy Cd & DVD Burning it opens the windows installer which wants me to insert the Roxio disk. 

If I ignore these pop ups Roxio runs fine, but it is anoying. 

My last Roxio problem was caused by Symantec's One-Button-Checkup removing Roxio registry settings.

Could NIS or NSW be messing Roxio up again?

I no longer let One-Button-Checkup do the registry scan, but program integrity scan and Norton cleanup scan still run.

Railbender

Replies

Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

My up to date XP PC was running fine, Roxio worked great.

Now whenever I try to run Roxio Easy Cd & DVD Burning it opens the windows installer which wants me to insert the Roxio disk. 

If I ignore these pop ups Roxio runs fine, but it is anoying. 

My last Roxio problem was caused by Symantec's One-Button-Checkup removing Roxio registry settings.

Could NIS or NSW be messing Roxio up again?

I no longer let One-Button-Checkup do the registry scan, but program integrity scan and Norton cleanup scan still run.

Railbender

Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

Perhaps you would tell what Norton product that you are using  together with the Version ID: Help / About where it is in the format of nn.nn.nn.nnn

Hugh
Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

Sure if it helps:

NIS 15.0.0.60,

Norton System Works Basic 2008 - 12.0.1           with    Norton Utilities 22.0.0.52

Kudos1

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

Well you might want to take advantage of the free upgrade to NIS 2009 which would give you 16.5.0.134/5

New NIS 2009:  Click on this link NIS 2009

Apart from the superior performance, the 2009 versions do not use the Microsoft Installer but have their own built in for each specific 2009 application.

Have you asked Roxio or looked at their FAQs? I don't hvae this happen with mine or with Nero.

So far as your previous experience is concerned you have confirmed the danger of using any utility that offers to clean up and mess with the registry and especially if it does not list things in a way that you can check and see if you agree before it does so.

I've seen more PCs broken by people using these utilities than I've had hot suppers ....

Hugh
Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

Thanks, I will get the upgrade as I just extended my contract for a year.

How is it you know of this free upgrade and Norton never mentioned it to me??

I have asked Roxio but so far have only seen the full-blown-clean-uninstall then reinstall option. Seems to be suggested cure for any problem.

Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

ive seen this happen before but without nortons installed. i don't think nortons cause the issue. you prolly should remove roxio and then put it back on again because the installation prolly didn't go all the way or somethin. or maybe some of the installation files were changes. i don't really know. i know that when i had the issue, i removed it and put it back on and it fixed it.

you should try it and let us know if it works.  =]

Message Edited by whiplash on 03-27-2009 06:02 PM
----"you better watch out for the whiplash!! thank you for taking the time to read my signature lol! ;]" -- Kaiser Wilhelm
Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer

I think huwyngr is on the right track as far as "cleaning" the registry.

I have used Roxio RecordNow with both NIS 2008 and NIS 2009 and I have not had any problems.

I would suggest reinstalling Roxio and leaving the registry alone.


huwyngr wrote:

I've seen more PCs broken by people using these utilities than I've had hot suppers ....


... Poetry!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Opening Roxio Easy CD & DVD Burning initiates Windows Installer


Railbender wrote:

Thanks, I will get the upgrade as I just extended my contract for a year.

How is it you know of this free upgrade and Norton never mentioned it to me??

I have asked Roxio but so far have only seen the full-blown-clean-uninstall then reinstall option. Seems to be suggested cure for any problem.


Because I'm a guru <gdr>

Plenty of posts about it by  Symantec Staffers here in the forums and their website has a section on free upgrades if I remember correctly. But you don't lose out since installing the download will take over your existing subscription -- and if it doesn't for some reason Customer Support can easily rectify it.

I would be inclined to uninstall the Roxio perhaps using RevoUninstaller which begins by using the uninstall module of the application and then allows you to go on and clean up other leftovers -- it shows what they are and you can OK / Select / NO for them at each stage after the first.

It's a tool well worth having and there's even a Portable version you can put on a thumbdrive and use anywhere without installing anything.

That should really clean out Roxio -- make sure you have the installation KEY and media to reinstall it however  -- and then I'd install NIS 2009. You can install it on top of 2008 and it will take over your settings and white and black lists but it can take up to 20 minutes to uninstall 2008 before it starts to do the installation which takes under a couple of minutes so don't give up thinking as I did the first time that Windows had frozen. There is a progress bar during uninstall but my recollection is that not much shows on it until very near the end.

Hugh

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