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Kudos0

Page wrongly blocked by Phishing Filter even after reporting

Hi!

A page of my website keeps being blocked as Norton thinks it is phishing.

The problem started when I upgraded to NIS 2008 and has continued now that I have 360 v2. The same thing happens in Firefox and IE7 but not Safari (Windows).

I have reported the page as safe and run LiveUpdate several times, but the problem seems to be that because the session id has to be passed in the URL the phishing filter thinks it is a different page every time the session id changes.

How can I stop it from doing this?

Thanks 

 

Replies

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Hi!

A page of my website keeps being blocked as Norton thinks it is phishing.

The problem started when I upgraded to NIS 2008 and has continued now that I have 360 v2. The same thing happens in Firefox and IE7 but not Safari (Windows).

I have reported the page as safe and run LiveUpdate several times, but the problem seems to be that because the session id has to be passed in the URL the phishing filter thinks it is a different page every time the session id changes.

How can I stop it from doing this?

Thanks 

 

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Hello,

I assume you submitted the page via: https://submit.symantec.com/antifraud/false_positive.cgi

Do you know if this is happening for other users? Or just you? Do you mind posting the affected URL here? Or steps on how to get to the affected page?  Thanks!

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Hi Dave, thanks for responding so quickly!

The url is https​://we​b47.s​ecure​-secu​re.co​.uk/s​aac.o​rg.uk​/comm​unity​/memb​ ers/e​ditde​tails​.php?​sid=7​10fc6​4bbe1​24bd3​5e175​a6468​d8bc8​0.

The redirection happens when I first visit the page and again when I log in (when the sid has changed). I can set up a temporary user account for you if necessary.

I've reported the page through the Norton toolbar (several times, both with and without various session ids appended to the main url) and through https://submit.symantec.com/antifraud/false_positive.cgi. The response from that submission was that they couldn't recreate the problem.

The page is still being built at the moment so I don't know if anyone else will find the same thing - it is a small website and I am the sole developer so don't know who else to ask.

Thanks for the help! 

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Could you please run LiveUpdate until there are no more updates to be installed, then re-start your computer and verify for me that this issue has been resolved?

Thanks! 

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Are you sure it is the right url?

I receive an unexpected error

"All that we are is the result of what we have thought"
Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

D'Oh, space crept in there somewhere! URL should be

https://web47.secure-secure.co.uk/saac.org.uk/community/members/editdetails.php?sid=710fc64bbe124bd35e175a6468d8bc81 - or any other combination of letters or numbers for the sid.

I've just run LiveUpdate and restarted again but the problem is still the same.

Message Edited by missiemilla on 07-16-2008 05:07 PM
Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

I have sent you an email asking for further information so we can resolve the issue you are experiencing.

Thanks! 

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Yay, it worked! Thanks for all the help :) 

[edit: removed bad image link.]

Message Edited by Allen_K on 07-23-2008 10:12 PM
Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Hi Dave,

Visitors are reporting that my site is setting off their Norton Phishing Filter.

My site is a Money Bomb site for Senator John McCain, not a fraud or scam site.

http://www.bravozulumccain.com

How do I get this resolved. I just got linked to by a big web site and this is hurting our effort.

Thank you for your time,

J. Lane 

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

We encourage our customers to submit websites misidentified as fraudulent via the web site:

https://submit.symantec.com/antifraud/false_positive.cgi

I have gone ahead and submitted the site for you on that site.

Cheers, 

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Thank you Dave

Have a good day.   :)

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

Hello,

Changes have been made to the definitions on the LiveUpdate server.  Please run LiveUpdate to install these changes, then restart the system and run LiveUpdate again just to make sure everything has been installed. Once you are satisfied all updates have been applied, please try to reproduce the issue you reported. This issue should be resolved now.

Let me know,

Kudos0

Re: Page wrongly blocked by Phishing Filter even after reporting

It works for me now, Bravo zulu

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