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Kudos1

paid subscription but no download; how do I contact Norton for help?

I recently paid to update my Norton subscription. I received an email asking me to update my credit card information, which I did, and my account was charged on March 1st for $62.99. I then got an email saying I received my new subscription, but it was not activated. I have tried everything I can think of to find the telephone number, address, and/or email address for Norton or Symantac. If it is on their website, it is well hidden! Does anyone know how to contact a human to ask for help? I'm now working without any anti-virus! HELP!

Replies

Kudos0

Re: paid subscription but no download; how do I contact Norton for help?

I recently paid to update my Norton subscription. I received an email asking me to update my credit card information, which I did, and my account was charged on March 1st for $62.99. I then got an email saying I received my new subscription, but it was not activated. I have tried everything I can think of to find the telephone number, address, and/or email address for Norton or Symantac. If it is on their website, it is well hidden! Does anyone know how to contact a human to ask for help? I'm now working without any anti-virus! HELP!

Kudos0

Re: paid subscription but no download; how do I contact Norton for help?

Hi jean3093,

Please contact Symantec Customer Support at the link below as soon as possible (US link):

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

You can chat with them for free (chatting is the quickest way to get especially a subscription-related issue resolved); please tell us how it goes - thanks :-)

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