• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Kudos0

Quarantine: where do the files go..?

Couple of operational questions:

I might be operating inder a misconception....

If a file is quarantined, but not removed, and the user wishes to remove same, how does that work.

Where in the box are the 'quarantined' files kept ?

Corollary question: how, or even can I, delete or uninstall a file with NIS ? : ie a file or install I know is malware, but is missed by NIS.

Thx.

Replies

Kudos0

Re: Quarantine: where do the files go..?

HI Longboard,

If you click Quarantine from the main NIS window it will show you anything which is current under quarantine. If you Clear Entries from that screen it will remove the item both from Quarantine and from NIS history.

The actual location of the quarantine is as follows for WIndows Vista/ Windows 7.

C:\ProgramData\Norton\[some long hex number]}\NIS_18.1.0.37\QBackup.

There will be a long HEX number in the path and NIS with a version number. The version number on yours may not match my example. The final part of the path is QBackup.

Can you clarify your last question? Are you indicating that you know of a malware infection which NIS did not catch? If so, please provide more details of what you believe the malware is, etc.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Kudos0

Re: Quarantine: where do the files go..?


HI Longboard,

If you click Quarantine from the main NIS window it will show you anything which is current under quarantine. If you Clear Entries from that screen it will remove the item both from Quarantine and from NIS history.

The actual location of the quarantine is as follows for WIndows Vista/ Windows 7.

Allen


Quick.. :0 :)

Ok, so "clear Quarantine" wipes the files and settings and resets 'back-up' filedata.

?

Yes, I have the back-up location, thx.


 Can you clarify your last question? Are you indicating that you know of a malware infection which NIS did not catch? If so, please provide more details of what you believe the malware is, etc.


No 'new' mals yet but some testing coming up: have friends with 0-day files: so just checking

Any real samples will of course be sent to Symantec if unknown.

Does the Symantec 'cloud' have to do analysis before NIS will identify as malware and then remove ??

BTW

NIS removed the FF4 nightly "minefield" last night !!

Not actually malware: unless you're from MS, heh.

Truly, some more control might be nice

Regards.

Try not to bother u too often.

:)

Kudos0

Re: Quarantine: where do the files go..?

Ooops, forgot to ask,

Does "Disable AntiVirus Auto-protect" option also shut down "Sonar" ..and any other Auto Detect/remove options ??

Regards.

Kudos0

Re: Quarantine: where do the files go..?


Longboard wrote:

Does "Disable AntiVirus Auto-protect" option also shut down "Sonar" ..and any other Auto Detect/remove options ??


Yes.  Turning off Auto-Protect disables SONAR and Download Intelligence, as well.

Kudos0

Re: Quarantine: where do the files go..?


Longboard wrote:

Ooops, forgot to ask,

Does "Disable AntiVirus Auto-protect" option also shut down "Sonar" ..and any other Auto Detect/remove options ??

Regards.


However, I do not recommend shutting down NIS during game play.  NIS is designed not to be intrusive when you are doing other apps.  Disabling autoprotect puts your computer at risk from online threats.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Quarantine: where do the files go..?

Yes.  Turning off Auto-Protect disables SONAR and Download Intelligence, as well.

Thx for replies.


Tywin7 wrote:

However, I do not recommend shutting down NIS during game play.  NIS is designed not to be intrusive when you are doing other apps.  Disabling autoprotect puts your computer at risk from online threats.


no, not worried about gaming...just doing stuff that symantec might find "removable" !!

Aware of potential risks.
Thx

Replies are locked for this thread.