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Kudos0

Removing Norton Security Scan

I would like to get rid of Norton Security Scan from my programs list. Unfortunately it refuses to uninstall. Whether using the Vista control panel or Google Updater to run the uninstaller I get "Internal Error 2753. Nss.exe". This error is probably occuring because upon finding NSS running on my PC and not knowing where it came from I immediately deleted it. Normally if something like this happens the simple solution is to reinstall the product and then remove it the proper way, but the installer thinks NSS is properly installed and won't install again.

I realize this is probably just a cosmetic problem, though I'm not 100% sure that something wasn't left behind when I 'manually' deleted NSS. Either way, it's bad behavior on NSS's part and I'd like to get rid of it without resorting to registry editing if possible.

If anyone from Symantec with any power to nudge the developers of NSS is listening (which I doubt) you might tell them their installer is, um, mentally deficient.

[edit]

Well, having nothing better to do I went ahead and deleted all registry keys that looked to be related to NSS plus one general Symantec key (I have no other Symantec software) then I was able to reinstall NSS and then uninstall it.

While searching the registry I found information which seemed to point to NSS having been installed by the Shockwave 11 installer. It's annoying enough when software sneaks onto my PC this way. I'm sure there was a (deliberately designed to be easily overlooked) option to not install it, but I guess I missed it.

Problem solved. Thumbs down to Symantec.

Message Edited by nghtshd on 06-24-2008 04:13 AMMessage Edited by nghtshd on 06-24-2008 04:18 AM

Replies

Kudos0

Re: Removing Norton Security Scan

I would like to get rid of Norton Security Scan from my programs list. Unfortunately it refuses to uninstall. Whether using the Vista control panel or Google Updater to run the uninstaller I get "Internal Error 2753. Nss.exe". This error is probably occuring because upon finding NSS running on my PC and not knowing where it came from I immediately deleted it. Normally if something like this happens the simple solution is to reinstall the product and then remove it the proper way, but the installer thinks NSS is properly installed and won't install again.

I realize this is probably just a cosmetic problem, though I'm not 100% sure that something wasn't left behind when I 'manually' deleted NSS. Either way, it's bad behavior on NSS's part and I'd like to get rid of it without resorting to registry editing if possible.

If anyone from Symantec with any power to nudge the developers of NSS is listening (which I doubt) you might tell them their installer is, um, mentally deficient.

[edit]

Well, having nothing better to do I went ahead and deleted all registry keys that looked to be related to NSS plus one general Symantec key (I have no other Symantec software) then I was able to reinstall NSS and then uninstall it.

While searching the registry I found information which seemed to point to NSS having been installed by the Shockwave 11 installer. It's annoying enough when software sneaks onto my PC this way. I'm sure there was a (deliberately designed to be easily overlooked) option to not install it, but I guess I missed it.

Problem solved. Thumbs down to Symantec.

Message Edited by nghtshd on 06-24-2008 04:13 AMMessage Edited by nghtshd on 06-24-2008 04:18 AM
Kudos0

Re: Removing Norton Security Scan

Googles special installer or "Google Updater" as they call it is a terrific mess. It is really not the most intelligent program around. It hinders reinstall as well as proper uninstall as you've discovered already. It also gave me problems with Norton Security Scan when I needed to reinstall. I had to uninstall Shockwave Player and go to Adobes download page to get both programs again. You can get Norton Security Scan from Adobes pages too but only if you install Shockwave Player.

Google Updater will not let Vista x64 users install anything even though several of the programs from Google Pack can run on 64-bit machines.  It will hinder you from choosing language on Google Pack in the future so if you need a program in an other language, - you can't get it. It scans your PC to see what else you have installed and it reports back to Google. And it can't update anything that the programs themselves or Secunia PSI RC3 can't do better. In my view Google Updater is regular spyware and you should uninstall it via Add/remove programs.

Message Edited by ePost on 06-24-2008 11:34 AM
Kudos0

Re: Removing Norton Security Scan

Also Norton have several special uninstall programs that you can run but I don't think it is clear which one of them goes with Norton Security Scan. I asked about it a couple of days ago in an other thread and I guess the answer is on it's way. This Forum seems to be well staffed and Symantec actually answers their users in here.

But it should be said, that in this case the mess is made by Google Updater. Not Norton. So the question is what Symantec can do about a problem that was caused by an other program. And Google have a record for not answering their users...

Message Edited by ePost on 06-24-2008 10:26 AM
Kudos0

Re: Removing Norton Security Scan

<< If anyone from Symantec with any power to nudge the developers of NSS is listening (which I doubt) .... >>

You must be new around here! <g>

Have a look and see just how many Norton Staffers log in here, how much attention they pay to reports of problems and how quickly they come back with workarounds and then fixes. -- you will be amazed!

Having said that, I'm not sure why you are blaming Norton if someone else installed their application on your PC! or for a classic cause of removal problems -- when the user deletes instead of uninstalling <s> And if you look at a thread here on NSS I think you may find instructions on how to remove it.

But never mind -- you can get help here and feedback is appreciated.

Hugh
Kudos0

Re: Removing Norton Security Scan

The official support/FAQ page for Norton Security Scan is this one - link.

Kudos0

Re: Removing Norton Security Scan

Thanks for the link.
Hugh
Kudos0

Re: Removing Norton Security Scan


huwyngr wrote:

<< If anyone from Symantec with any power to nudge the developers of NSS is listening (which I doubt) .... >>

You must be new around here! <g>

Have a look and see just how many Norton Staffers log in here, how much attention they pay to reports of problems and how quickly they come back with workarounds and then fixes. -- you will be amazed!

Having said that, I'm not sure why you are blaming Norton if someone else installed their application on your PC! or for a classic cause of removal problems -- when the user deletes instead of uninstalling <s> And if you look at a thread here on NSS I think you may find instructions on how to remove it.

But never mind -- you can get help here and feedback is appreciated.


Yeah, I only showed up here because this thing got on my system and didn't want to completely go away. It's nice to know (and unusual to find) that the staff is responsive.

The reason I blamed Symantec is the product is theirs and sports their trademark. Add to that the fact that I wasn't sure what installed it. (It now appears that it rode in on the coattails of Shockwave). And regardless of which application NSS slipped into the system with, it's not at all clear who wrote the actual install/uninstall code. Therefore, the guy with his name all over the offending product gets a lot of the blame. Besides, who is paying whom to get this thing into my PC? I'm guessing it's a foot in the door tactic on the part of Symantec to get users to buy their commercial products, so all the more reason I blameSymantec.

As to the reason I immediately killed and deleted it, I had no idea if it was a legitimate app. As we all know, lots of stuff out there will purport to be securuty software while in reality being all sorts of trojans and spyware. Mind you, even though I'm pretty sure that NSS
was spmewhat surreptitiously installed, I do accept blame for allowing it to happen. I generally catch these things, but may have been distracted.

So in conclusion (and since Symatec is apparently listening), I have two suggestions:

  1. Make it abundantly clear that NSS is being installed on the user's PC and, better yet, make it opt-in (this suggestion will likely go straight into the trash bin).
  2. Fix the installer/uninstaller so it validates that all components are installed/uninstalled and reacts appropriately if not.
Kudos0

Re: Removing Norton Security Scan

The NSS FAQ page comes up at or near the top of a google search for Norton Security Scan. Unfortunately the page was not helpful with dealing with a broken install. I found another reference via google to an uninstaller for NSS, but it simply suggested that it was somewhere on the Symantec site. I never was able to find it, however and I'm betting it wouldn't have worked either.

Kudos0

Re: Removing Norton Security Scan

Oh I understand your annoyance -- been there although not with Norton.

<< Make it abundantly clear that NSS is being installed on the user's PC and, better yet, make it opt-in (this suggestion will likely go straight into the trash bin). >>

I don't know what happens when you install that by direct action and using Run -- I always save and run the downloaded file, partly because I have more than one computer and may want to install more than once and partly because I can do it when I want rather than as a continuation of the download.

Let's see what Norton say specifically on this because one hopes that third parties are not modifying their utilities.

Hugh
Kudos0

Re: Removing Norton Security Scan

Hello nghtshd,

We do appreciate your perspective and feedback. I've sent yours along to the folks responsible for marketing NSS.

Thanks,

Matt

Kudos0

Re: Removing Norton Security Scan

Hi matt_phillips

I was wondering if the NSS people are aware of this other thread also - see link below? I would very much appreciate a few more answers about NSS and Vista x64. Will the download page at Google Pack be updated with the information about NSS's Vista 64-bit compatibility? And will the poor Vista x64 users be offered a download option?

The same goes for the download option at Adobe Shockwave's site. 

At the moment the situation is quite peculiar: Norton Security Scan is ready for 64-bit but no one will offer the innocent and frustrated x64 users a download opportunity - for no good reason at all. At present this fine freeware program is offered for download to 32 bit users only in spite of the fact that is was developed to target a much larger and in some ways more resourceful customer group. I really must say that I honestly do believe it's necessary to find a solution for this rather strange issue...

Link: http://community.norton.com/norton/board/message?board.id=other&message.id=1985#M1985

/ePost

Message Edited by ePost on 06-30-2008 12:34 PM
Kudos0

Re: Removing Norton Security Scan

HI nghtshd, all,

During the process of obtaining the Shockwave player, Adobe may display a pop-up with an offer to get Norton Security Scan (see the screenshot at the bottom of this post). The dialog only offers Norton Security Scan, and it is selected by default, but the user can opt-out if he does not wish to accept the Norton scanner.

As for your difficulties with the uninstall, I am investigating why this might have occurred. From your post it sounds like you may have originally downloaded Norton Security Scan with your Googlepack but then at some point afterwards you may have also received it (albeit unknowingly) with Adobe Shockwave. Does that accurately summarize what may have happened to you?

Thank you for your feedback.

Stacie

Message Edited by Stacie_Wong on 07-02-2008 09:18 AM

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