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Kudos0

Security alert message keeps popping up on screen.

Hi All, I have a problem with pop up appearing on my screen stating i need to update my spyware. I have looked through forum & found simlar conern. I  tried to download the norton antibot program but keeps saying that im running in safe mode & won't allow me to downlad program. Can any one help me?

Replies

Kudos0

Re: Security alert message keeps popping up on screen.

Also, download HiJackThis. Run a full system scan with it and paste the logfile here.

And I believe that Red means drives, not drivers. 

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Kudos0

Re: Security alert message keeps popping up on screen.


Tech0utsider wrote:

And I believe that Red means drives, not drivers. 


Just noticed that typo..  :(   Yes, I do mean Drives.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Security alert message keeps popping up on screen.

Please read the alert more carefully and explain it. Sounds like a fake system alert which means your infected. Why are you running in safe mode? Which Norton are you using?
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Security alert message keeps popping up on screen.

Hi FR, am running NIS 2008.

Pop up has nothing to do norton. It was trying to sell me new spyware software .

Logs showed all attemps were blocked.

I downloaded Malwarebytes as you said & c/o a full scan. It all seems good now as there is no more pop ups.

Thanks for your help.

Kudos0

Re: Security alert message keeps popping up on screen.

If you upgrade to NIS 2009 then it would have detected this. See here for free upgrade.

 http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/select_product.jsp?site=nuc

Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Security alert message keeps popping up on screen.


Focusxr5 wrote:

Hi FR, am running NIS 2008.

Pop up has nothing to do norton. It was trying to sell me new spyware software .

Logs showed all attemps were blocked.

I downloaded Malwarebytes as you said & c/o a full scan. It all seems good now as there is no more pop ups.

Thanks for your help.


Great, however running a HiJackThis scan and posting the logfile here will be able to confirm the complete removal. 

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Kudos0

Re: Security alert message keeps popping up on screen.

Very true Tech but 90% of people do not know how to view a HiJackThis log.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Security alert message keeps popping up on screen.

You can Upgrade to N.I.S. 2009 via the instructions below for the Remaining Days of your N.I.S. 2008 Subscription.

How many Files were Quarantined and/or Removed?  You could also Submit these Files to symantec Security Response: https://submit.symantec.com/websubmit/retail.cgi.

You're welcome.  :)

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/select_product.jsp?site=nuc

Upgrading instructions for Norton 2006 Products and Later:

01. Select your Product and Version, from the Web Link (above).

02. Save the Download on your Desktop.

03. Save your Product Key (www.mynortonaccount.com).

04. Dis-connect from the Internet.

05. Go to Add/Remove.

06. Locate "Norton Internet Security (Symantec Corporation)" and click on "Remove".

07. Follow the instrctions and, when asked to, re-start your computer.

08. Locate to Add/Remove upon start-up.

09. Click on LiveUpdate and "Remove" and any other LiveUpdate.

10. If requested, re-start your computer.

11. Double-click on the Saved N.I.S./N.AV. File on your Desktop.

12. Follow the instructions.

13. Open Norton Internet Security or Norton AntiVirus and "Run [Norton] LiveUpdate" manually.

14. It is now Safe to Connect to the Internet again.

15. If you notice things not running right with N.I.S. 2009/N.AV. 2009, it may be a bug; please Post them here [in the Forum].

16. If you have Other Norton Products, then you can re-install LiveUpdate, or, if you have Used the N.R.T., you can re-install your Other Norton Product(s); if you do not have the Disc, then you can re-download it via the Trailware. Norton SystemWorks users have had a "Patch" Released so that Updates are received through Norton LiveUpdate, i.e. your Norton Internet Security 2009 Product.

17. If you have problems un-installing/installing, then use the Norton Removal Tool.

Message Edited by Floating_Red on 10-26-2008 09:10 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Security alert message keeps popping up on screen.

Hi All, I have a problem with pop up appearing on my screen stating i need to update my spyware. I have looked through forum & found simlar conern. I  tried to download the norton antibot program but keeps saying that im running in safe mode & won't allow me to downlad program. Can any one help me?

Accepted Solution
Kudos0

Re: Security alert message keeps popping up on screen.

Please provide the following details:

01. What O.S. and S.P. are you using?

02. What Norton Security Product are you using and what Version, e.g. Norton Internet Security 2009?

03. Is the pop-up from your Norton Product?  Does it say "symantec" or "Norton" on it?

04. Look in you Logs or History to see if there are any signs of an Internet Threat on your computer.

05. I take it you are Running in Normal Mode...? 

Please do this:

01. http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html - Download Malwarebytes' Anti-Malware, Install, Update then do a Full Scan on all Drivers.

Message Edited by Floating_Red on 10-25-2008 02:31 PMMessage Edited by Floating_Red on 10-25-2008 02:32 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

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