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Kudos2

Symantec Intrusion Prevention plugin crashing IE7

I noticed today that IE7 is instantly crashing/closing when I tried to load a particular site. I'm running XP Pro, fully updated, have rebooted, and have run Live Update on NIS2010. It didn't happen in IE7's No-Addins mode, so I started disabling plugins to see what was the cause.

 

Turns out it's the Symantec Intrusion Prevention plugin... disable that and the sites load without crashing. I appear to be able to leave the other Symantec plugin enabled as well.

 

The sites (actually specific pages on certain sites) I've noticed so far are:

 

http://ca.ingrammicro.com/corporate/corporate.jsp

http://www.roboform.com/php/pums/rfprepay.php?lic=default

 

Any ideas? It crashes IE7 without an error message, so I don't know what other information I can include.

Edit: I got it to throw an error, but the contents weren't that useful (couldn't be cut and paste and were a massive long list of loaded files). With this error, the event viewer did log the following:

Faulting application iexplore.exe, version 7.0.6000.17091, faulting module unknown, version 0.0.0.0, fault address 0x05959df2.

Again not especially useful.

Replies

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I noticed today that IE7 is instantly crashing/closing when I tried to load a particular site. I'm running XP Pro, fully updated, have rebooted, and have run Live Update on NIS2010. It didn't happen in IE7's No-Addins mode, so I started disabling plugins to see what was the cause.

 

Turns out it's the Symantec Intrusion Prevention plugin... disable that and the sites load without crashing. I appear to be able to leave the other Symantec plugin enabled as well.

 

The sites (actually specific pages on certain sites) I've noticed so far are:

 

http://ca.ingrammicro.com/corporate/corporate.jsp

http://www.roboform.com/php/pums/rfprepay.php?lic=default

 

Any ideas? It crashes IE7 without an error message, so I don't know what other information I can include.

Edit: I got it to throw an error, but the contents weren't that useful (couldn't be cut and paste and were a massive long list of loaded files). With this error, the event viewer did log the following:

Faulting application iexplore.exe, version 7.0.6000.17091, faulting module unknown, version 0.0.0.0, fault address 0x05959df2.

Again not especially useful.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Hi Sunfox,

Although Internet Explorer 6.0 and later are supported by Norton, I suggest that you update IE 7.0 to IE 8.0 (you should be offered this update via Windows Update); updating your software to the latest version frequently solves such problems and also ensures that you keep your security current.

In addition, as a user of NIS 2010, you can upgrade for free to NIS 2011:

http://updatecenter.norton.com/

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I'm not a fan of IE8's font rendering and am trying to avoid it until I have no choice (ie. I go to W7). And at that point I'll probably end up using Firefox or Chrome.

I upgraded to NIS2011, and the problem remains. However, I noticed that when I installed it, it did *not* re-enable that plugin, despite the fact that it re-enabled a couple other things that I had disabled... and there are also no warnings or anything about that item. Disabling/re-enabling various features doesn't seem to affect the status of those plugins.

Does it actually do anything important?

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I am having a similar problem as of this morning. I can load certain pages, but if I click on a link to go to another page within that domain (i.e eBay.com, mail.yahoo.com), it shuts down immediately with any error messages.

I am running Windows XP with IE7 and NAV 2011 (which has been installed for a few weeks). I have enough headaches with IE8 on my other computer which runs Win 7 so am not going to upgrade to IE8. I've been through all my add-ons and only the Symantec Intrusion Prevention addon IPSBHO.DLL is the culprit.

Kudos1

Re: Symantec Intrusion Prevention plugin crashing IE7

We are having exactly the same problem with Norton and that 1 DLL and IE7.

Norton is even crashing our browser on common, simple, totally safe sites, that are used by millions of people like:

http://www.google.com/advanced_search?hl=en

No, the 'solution' isn't "oh, just run a different browser" or "run a different version of Norton".

(Or change browsers again, and again.)

IE8 is awful. 

We don't mind if *YOU* like IE8, but we just hated its new (very odd) "features".

(Besides, the company has NO intention of upgrading 80 machines, just due to a Norton bug.  Company policy is to drop the *CAUSE* of the problem:  Norton.)   

We've applied *EVERY* Windows patch as of today.  The problem continues.

We also will NEVER use Norton 2011.   (Besides, it also has the same problem, and more.)

Norton just has far too many problems.  Always.   And now it's even crashing our entire browser, right from start-up.

Awful.

Kudos1

Re: Symantec Intrusion Prevention plugin crashing IE7

I'm having the same issue as the parent.

I'm an I.T. pro, and I've had three calls from users at three different locations, all with the same problem.  Two of them are using Comcast's Norton Security Suite, and one is using Norton Internet Security 2011.  Disabling the Symantec Intrusion Prevention plugin fixes the problem.

Hopefully Norton can get an update out soon that will take care of this, or provide a real fix (IE8 is not yet an option for many of my clients).

Update: Four more computers at two different locations with this issue.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Same problem. Have over 1000 users reporting this, all on IE 7 and XP. Disabling intrusion add on in manage add ons fixes it.

Happening on multiple https websites.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

It is definitely a problem with the latest IPS Definition update and IE7

I've informed Symantec Corporate Support and Norton Customer Support.

2 Work Arounds

1) Disable IPS Plugin in IE and funcitonality will return - Not Adviseable in my opinion but can be done.

2) Upgrade to IE8 and then the plugin will work like normal.

Ultimately, Norton/Symantec will more than likely just tell people to update to IE8, but hopefully they come out with a patch.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

This morning I tried to use IE7 (on Win XP SP3 fully patched PC) to get to Google Advanced Search page, crashed out every time. Also crashes out when trying to get to Outlook Web Access for work. Also crashes on going to an online bank site.  Works fine on many other sites.

This was on a PC with NIS2011, and same behaviour happened on a 2nd laptop (same Win config)  with NIS2010. 

Went to a third laptop, same config EXCEPT it had AVG, not NIS - no problem visiting same sites.

Is it possible that there is a problem with an update released in the last 24 hours? Thanks

Kudos3

Re: Symantec Intrusion Prevention plugin crashing IE7

All,

We're investigating the cause of this issue and are working towards providing a solution to those who are affected. 

I will provide more information on this as soon as I have it. 

Keep an eye on this thread for updates from Symantec regarding this issue. You can subscribe to this thread to receive email updates when replies are posted. For more information on that, see THIS POST

Sorry for the troubles this has caused you. Please know we're working hard to find a solution and correct this as quick as possible. 

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Thank you, Tim_Lopez.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

All,

We're in the process of rolling out a fix for this issue. Will have another update shortly. 

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I've had to start using FireFox.  I HATE FireFox. 

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

The fix has now been published and running LiveUpdate will fix the issue.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

To add to the record, I am having the same problem with various sites.  The URL that accesses my Motorola Cable modem's settings/status, and for example www.jcpenny.com/jcp/default.aspx .  If you then select a dropdown, say Womens, then say Sweaters - the site will simply close IE 7 or create an IE error block then close.

Utilizing XP Pro-SP3, IE 7, NIS 2010  - all programs up to date.

All is well if I disable the IPSBHO.DLL  Browser Helper Object.

Noted today that NIS has so far downloaded the following IP updates with no resolution:

20101115.001   7:04am  CST

20101116.002  7:09am

20101116.002  7:54am

20101116.002  10:27am

20101116.002  10:44am

20101116.002   1:59pm

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I have the same issue.  IE7, XP SP3, the browser window just closes with no error.  I can't believe Norton provided this failed update and hasn't fixed the problem yet (don't they test?).  I spent HOURS deinstalling SP3 (so I could deinstall IE7), re-installing SP3, re-installing IE7, disabling add-ons, deleting activeX controls, etc.

I did a seach in google once I realized the problem was with Symantec plug-ins, and found this thread.

I'm leaving it disabled for now.

And "NO" I don't want to upgrade to IE8 (that's a sucky solution).  I can run Google Chrome without a problem.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Seems to be fixed now, thank you!

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Just dowloaded IP update  20101118.005  and

it appears to resolve the issue

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Although this is a major pain (huge number of sites seem to be affected) I have to say that I'm impressed with Symantec's responsiveness in this forum (well, actually the Admin staff).

So many of these forum affairs are ignored by the corporate powers-that-be, and are really just 'DIY' areas for the users to thrash around in, with nobody from the software firm taking a blind bit of notice.

Glad that the solution appears to be here already, fast work for a software company - they all make mistakes, and I personally can forgive them as long as they own up and fix it quickly. so many don't.....

Accepted Solution
Kudos8

Re: Symantec Intrusion Prevention plugin crashing IE7

All,

We have pushed out a new IPS Definition Set update through LiveUpdate. Please run LiveUpdate from within your Norton product to download the new updates. 

If you have Automatic LiveUpdate enabled (which is typically enabled by default), this may have already downloaded in the background. 

If you continue to receive this error, please restart your computer.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I ran into the exact same problem with Norton 360 yesterday.  Suddenly I was unable to keep IE7 open for more than a couple of seconds.  There were no error messages; it just closed.

This did not happen when running IE without add-ins.  By disabling each one seperately I found that Symantec Intrusion Prevention was the culprit.

I am running WinXP Pro fully updated.  I have been using Norton for nearly a year and have not had any similar problems until now.  Disabling the Symantec plug-in restores normal IE operation, but I'm afraid leaves my system more vulnerable.

Is there a fix other than disabling protection?

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Hi gregtx,

This issue should already be fixed (see the post right above yours). Run LiveUpdate and then re-enable the plugins. 

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Yes, it does indeed seem to be fixed now.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I want to thank everyone who posted information on the thread about the problem.  The information on the forum was valuable in replicating and resolving the problem.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Tim,

I've been having the problem with IE crashing for a while and came across your post today by pure chance, while researching an entirely different problem.

Is there another way to get the new DLL?

My subscription for NAV has expired and I can't renew it before the end of the year. When I run Live Update it just says "No updates available" and I am sure that's because my subscription has expired over a year ago. I know my virus definitions are out of date by at least a year as well, no matter what Live Update says. Perhaps saying "No updates available" just means there are no updates for me because my subscription expired so long ago. That's find and I accept that of course.

I just want the new DLL to keep the Intrusion Prevention included in NAV from crashing IE when I access certain sites. So how can I get the new Intrusion Prevention DLL before I renew my subscription to NAV ?

Thanks

Ute 

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Moved to separate thread for better exposure.
Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Is there any chance that the fix will cause IE8 - Windows Vista - to keep running after closing? If I open IE, browse a few sites and close, two iexplore.exe are running in the task manager. If I open IE8 again, two more and so on. If I disable the Symantec Intrusion Prevention from the Add-on Manager, iexplore.exe closes normally. Any suggestions?

Thanks!

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

I am using IE8 with Windows 7.  I'm using Norton Internet Security 2011.  Try upgrading to the LATEST version by visiting http://www.norton.com/nuc and see if it fixes things. Also, you should have been using ie8 for the following reasons:

  • Better complient with the internet standards (IE8 passes acid 2 test while IE7 and older doesn't)
  • IE8 includes many features not available in ie7 and older
  • IE8 fixes many of the holes included in ie7
  • IE8 makes it easier to disable plugins
  • There are too many reasons to list here/I don't know about.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Thanks! Don't know if that's an option considering it's the FREE Comcast Version:

Product Name: Norton Security Suite

Version: 3.8.0.41

Serial Number: 123Media

SKU: 20901033

Current SKU: 20901033

Family SKU: 0000000End Point ID: {ffed18ab-2231-11df-a075-0007e9272342}

OEM Partner Name: 123

Vendor Name: Comcast

Like I said, It's been working perfectly up until today, at least that's when I noticed that the browser would freeze and also noticed the multiple instances of iexplore.exe running in task manager. Went through the Manage Add-Ons routine and discovered that disabling Symantec Intrusion Prevention resolved the problem. Searching as to WHY disabling it resolves the issue brought me here.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

As I said, the product may emphasizing on the MAY be upgradable. If not, check with Comcast for any upgrades

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Thanks...It sure was!

Upgraded to Version: 4.3.0.5 SIP enabled no longer causes IE8 to run muliple instances in the background. Problem solved.

Kudos0

Re: Symantec Intrusion Prevention plugin crashing IE7

Thanks! At least I now know that I wasn't imagining the browser freezing or SIP being the Add-On responsiple. Uninstalling / Upgrading to the latest version on Comcast (Version: 4.3.0.5) seemed to fix the SIP enabling issue. I'm keeping my fingers crossed.

Thanks again!

Replies are locked for this thread.