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Kudos1

Symantec Network Security Miniport issues

I saw in Windows XP SP3 Device Manager under Network Adapters that there was an issue with Symantec Network Security Miniport #6.  I right clicked on it and clicked on Properties.  I saw under Device status that it said:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click Troubleshoot to start the troubleshooter for this device.

I saw this issue on the NIS 2008 forum but saw nothing about this in the Norton 360 Boards.

I have 5 questions

1.) What is  Symantec Network Security Miniport #6

2.) What is the purpose of Symantec Network Security Miniport#6

3.) How did Symantec Network Security Miniport #6 get in Device Manager cause I don't remember seeing it before

4.) Do I really need Symantec Network Security Miniport #6 or can I get rid of it

5.) How do I fix this issue

Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)

Replies

Kudos0

Re: Symantec Network Security Miniport issues


SthrnDixieCwgrl wrote:

1.) What is  Symantec Network Security Miniport #6

2.) What is the purpose of Symantec Network Security Miniport#6

3.) How did Symantec Network Security Miniport #6 get in Device Manager cause I don't remember seeing it before

4.) Do I really need Symantec Network Security Miniport #6 or can I get rid of it

5.) How do I fix this issue


1,2: It must be the network driver what Norton use to secure your connections. As I know it works so, that it's under/over the normal drivers, and scans everything in the outgoing and incoming data + checks every port on them.

3: Maybe it crashed somehow, and that's because you saw it there.

4: Yes, you really need that.

5: First try the Auto-Fix tool. To run it open the one click support, and start a support session. First it scans your product to fix any known issues. If it's done you can close the window (if it's ok), or wait for the support guy, or come back to us with the results.

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Symantec Network Security Miniport issues

What Auto Fix tool. Is that something I need to download and if so where do I download it from.
Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

No, just click on the One-Click support in the main panel, and it will do the trick (as in my previous post wrote).
Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Symantec Network Security Miniport issues

It did not work and I submitted an email to symantec.
Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

There's tree options as I see:

1. You can wait for the answere, this could take time. And maybe no solution at all.

2. Open the device managar, click on the driver's properties which has error, and try to click on Roll Back Driver, and see what it makes...

3. For me it seems that some files had damaged, so you need to repair (reinstall) it. Open your Control Panel, and go to the Add or remove programs window. There search N360, and click on remove. After the remove reboot. Download the Norton Removal Tool, and run it several times to remove the remaining norton files. Than (re)install 360, and see how the driver works.

I hope one of these can solve your problem.

Message Edited by PapauZ on 12-27-2008 07:51 PM
Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Symantec Network Security Miniport issues

I have tried that and it did not work.  I have gotten a response from them asking for more information.  I gave them the information and now waiting for a response back.
Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

Would you please give us that info when you get it? It would be good in the feature, if someone gets the same error.

Thanks!

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Symantec Network Security Miniport issues

This is what I got from Symantec:

Thank you for contacting Norton Support.

I understand from your message that you see an exclamation mark next to Symantec Network Security Miniport #6 and when you clicked on properties, you encountered an error message.

In order to provide more precise technical support, we will need to gather a bit more information from you. By getting these details, we will have a better chance to diagnose the situation and lead you to the solution. Please be more clear and descriptive about your issue.

1. Please send us the exact text of the error message you encounter with error code (if any)?
2. Please send us the screen shot of the exact error message and you encounter and also the exclamation mark next to Symantec Network Security Miniport #6?

For more information on taking screen shot, please click on the Weblink provided below:

Title: 'How to take a screen shot using Windows Print Screen key'
Document ID: 2005082513422039
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005082513422039

NOTE: You will need to send the screenshot separately to the below mentioned email id with the mentioned subject line. Also reply to this email without changing the subject line. Also note that unless requested by Symantec Technical Support please do not send emails directly to the below mentioned email id. For all technical queries with your Norton product, you need to reply to the email received from Symantec Technical Support without changing the subject line:

3. List of other security softwares installed on your system?

You can also contact our Online Chat Support Team who will be able to securely connect to your computer and look into this problem.
 
Online Chat Support is free and is available 24 hrs a day 7 days a week, and can be contacted by clicking on the link: is:

Web URL:

www.norton.com/chat4help

Note: To keep your computer running smoothly, I would recommend to run your Windows Updates on a regular basis as it will ensure that any updates that need to be installed for Windows will be installed and that your computer has all the latest patches and security updates installed. To run Windows Update follow the steps below:

1. Open Internet Explorer.
2. Click on Tools > Windows Update.


I sent them the information they asked for.

Message Edited by SthrnDixieCwgrl on 01-05-2009 12:52 AM
Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

Then I received another email from Symantec:

My system indicates that you had recently contacted Symantec for assistance in relation to your Norton 360. This e-mail is a follow-up to the previous response sent by our representative who had requested for some information in order to diagnose the issue you are encountering. Your response to the representative will be greatly appreciated since we are very keen to resolve the issue much to your liking as well.

Please help us to serve you better.

I responded:

I replied to that email and no one responded sounds like I need a new company to get an antivirus software from since Symantec is no help

Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

Then I get the following from Symantec:

Welcome back to Norton Support.

I understand from your message that you see an exclamation mark next to Symantec Network Security Miniport #6 and when you clicked on properties, you encountered an error message.

I apologize for the difficulties you have recently encountered.

We have not received your previous email. To resolve this issue, we need to know the exact error message you are encountering. So please get back to us with required information. This will help us to assist you better.

1. Please send us the exact text of the error message you encounter with error code (if any)?
2. Please send us the screen shot of the exact error message and you encounter and also the exclamation mark next to Symantec Network Security Miniport #6?

For more information on taking screen shot, please click on the Weblink provided below:

Title: 'How to take a screen shot using Windows Print Screen key'
Document ID: 2005082513422039
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005082513422039

NOTE: You will need to send the screenshot separately to the below mentioned email id with the mentioned subject line. Also reply to this email without changing the subject line. Also note that unless requested by Symantec Technical Support please do not send emails directly to the below mentioned email id. For all technical queries with your Norton product, you need to reply to the email received from Symantec Technical Support without changing the subject line:

3. List of other security softwares installed on your system?

You can also contact our Online Chat Support Team who will be able to securely connect to your computer and look into this problem.
 
Online Chat Support is free and is available 24 hrs a day 7 days a week, and can be contacted by clicking on the link: is:

Web URL:

www.norton.com/chat4help

I look forward to your reply in resolving the issue.

I responded with:

I sent it to Email ID and Subject Line listed in the email.  I cannot help that no one got it.

Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

Then I got the following from Symantec:

Thank you for Contacting Norton Support.  If after following these steps the problem is not resolved, please contact our Senior Technician by Online Chat, who will be able to securely connect to your computer and look into this problem.
 
Online Chat Support is free and is available 24 hrs a day 7 days a week, and can be contacted by clicking on the link given below.

Online Chat Support Link: www.norton.com/chat4help

Please mention the existing Request Reference Number: 081224-003668

Please feel free to browse Symantec's rich source of self-help information, which may be accessed through the Website linked below:

http://www.symantec.com/techsupp/support_options.html

Please ignore this email if your Norton Issue is resolved.  Thank you for your patronage and we look forward to a continued association with you.

I responded with:

The email I received said:

If after following these steps the problem is not resolved, please contact our Senior Technician by Online Chat

What steps am I supposed to follow since there were not any in the email.  How am I supposed to follow any steps to try to resolve this if you do not include any.  It is very difficult to do this when I do not have all the information.

Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

Then I got the following from Symantec:

Thank you for Contacting Norton Support.  If after following these steps the problem is not resolved, please contact our Senior Technician by Online Chat, who will be able to securely connect to your computer and look into this problem.
 
Online Chat Support is free and is available 24 hrs a day 7 days a week, and can be contacted by clicking on the link given below.

Online Chat Support Link: www.norton.com/chat4help

Please mention the existing Request Reference Number: 081224-003668

Please feel free to browse Symantec's rich source of self-help information, which may be accessed through the Website linked below:

http://www.symantec.com/techsupp/support_options.html

Please ignore this email if your Norton Issue is resolved.  Thank you for your patronage and we look forward to a continued association with you.

I responded with:

WHAT STEPS AM I SUPPOSED TO FOLLOW THAT YOU HAVE REFUSED TO LIST IN THE EMAIL AGAIN

Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

I got the same email from Symantec again.

How can I follow steps when the REFUSE to include them in the email and when you reply telling them that they still refuse to include them in the email.

How do I get the steps if they will not include them even when you reply and tell them that they forgot to include them.

Main System: MacBook Pro (Mac OS X 10.7.4/ Microsoft Windows 7 Pro SP1 x64Secondary Systems: HP dv6500t Windows 7 Ultimate SP1 x86/HP dv7-1275dx Microsoft Windows 7 Home Premium SP1 x64Symantec: Norton 360 7.0/2013 (20.2.0.19)
Kudos0

Re: Symantec Network Security Miniport issues

Hi SthrnDixieCwgrl,

Sorry for jumping in late on this. Someone from our support team will follow up and assist you on this shortly. Feel free to let us know if you need further assistance.


Thanks,
Kudos0

Re: Symantec Network Security Miniport issues

Hey, I have the same problem.. :(

has it been fixed?

whats the solution?

thanks.

Kudos0

Re: Symantec Network Security Miniport issues

Hi jonnyt6,

Welcome to the community!

Could you provide information about the Operating System and Service Pack? This will help our forum members in helping you out with work arounds.

Thanks!

TomV

Norton Forums Moderator

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