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Kudos0

Unable to download the JAVA 6 ver21 update

I have just downloaded for the third time the JAVA 6 ver21 update and eachtime Norton tells me gleefully that it has stop part of it being installed because its a virus. I would love to copy and paste the report I get but it wont let me drag over and highlight.

Is Java safe? Why cant I copy and paste?

Edit: Subject edited for clarity

Replies

Kudos0

Re: Unable to download the JAVA 6 ver21 update

Hello rodcr

Where are you attempting to download version 21 from? If it is in quarantine, please submit it to Symantec for further analysis so that they can adjust their definitions.

Please use this link if you think that a file is a false positive:
https://submit.symantec.com/dispute/

If there is a possibility that the file might be infected, please submit it to Symantec using this link:


https://submit.symantec.com/websubmit/retail.cgi



Another alternative which is fast you can use Threat Expert:

http://www.threatexpert.com/submit.aspx

(Thanks to Yaso for providing the links)

Please come back and let us know if you are able to do this.

Java really shouldn't be excluded from scanning as Java does get infected at times which is the reason for their many updates. Version 21 isn't an update based on necessity due to security reasons.

Success always occurs in private and failure in full view.
Kudos0

Re: Unable to download the JAVA 6 ver21 update

I tried to download it and Norton stopped the download on my too. Must be infected. If it is not needed then I would pass on this.
Kudos0

Re: Unable to download the JAVA 6 ver21 update

I have just downloaded for the third time the JAVA 6 ver21 update and eachtime Norton tells me gleefully that it has stop part of it being installed because its a virus. I would love to copy and paste the report I get but it wont let me drag over and highlight.

Is Java safe? Why cant I copy and paste?

Edit: Subject edited for clarity

Kudos0

Re: Unable to download the JAVA 6 ver21 update

Sorry to barge in here, but would using IE8 instead of Firefox for the download make a difference?
Kudos0

Re: Unable to download the JAVA 6 ver21 update

I find this forum so interesting and informative. I got Java21 installed. I did a right click Norton file insight and Norton network scan. I saw it remove nothing, but my security log showed unauthorized data was blocked and an IPS submission took place. This was a difficult install. Paul
Kudos0

Re: Unable to download the JAVA 6 ver21 update

Hello floplot, What I saw as a result of installing version 21 is the old java plugin that was marked with an exclamation point and a caution not to use in Firefox 3.6.6 was removed. The only plugin showing now is version 21. I guess this is a security update of sorts that Java removed the old outdated plugin that was hanging useless. Paul
Kudos0

Re: Unable to download the JAVA 6 ver21 update

Hi Paul

Here is a link to a forum article posted by amysheehan that provides info on update 21

http://community.norton.com/t5/Norton-Internet-Security-Norton/Vmain-class-keylogger/m-p/250087#M118081

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Unable to download the JAVA 6 ver21 update

Hello pehhawaiiisland

When you install a new version of Java, the new version is supposed to uninstall the old version. Sometimes it doesn't do it completely I find. I think it was just cleaning up after itself. I haven't tried getting version 21 yet.

Success always occurs in private and failure in full view.
Kudos0

Re: Unable to download the JAVA 6 ver21 update

There were two versions in the firefox plugin list. In addition to version 20 there was version 19 that was marked with an exclamation point and a warning to not use it. The 21 update deleted the older version plus version 20. Myself, it's an event when I use Java at all. It is so much trouble with Firefox and that is another story not related to this subject. Good luck on the Java 21. Paul
Kudos0

Re: Unable to download the JAVA 6 ver21 update

I think it was the "Java Deployment Toobox", either version 18 or 19, I don't remember.This was left behind with the warning not to use.Java 21 removed the older Deployment Toolbox
Kudos1

Re: Unable to download the JAVA 6 ver21 update

You need to have the Java Runtime Environment installed before you can get the updates.  Try here.

http://www.java.com/en/download/

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Unable to download the JAVA 6 ver21 update

Hello

I think i know what Norton is complaining about with version 21. All the past versions of Java were made by Sun Java. Oracle took over Sun Java some time ago. This is the first update that says it was made by Oracle. Perhaps that is why Symantec thinks it may be a virus. Don't know if this is the reason or not, just taking a stab in the dark here on this. I've downloaded it, haven't tried to install it yet.

Success always occurs in private and failure in full view.
Kudos0

Re: Unable to download the JAVA 6 ver21 update

It's been my experience with Java downloads is that they usually provide some thrills while attempting to install. This one was really different. Please floplot post your experience when you get Java 21 installed.
Kudos1

Re: Unable to download the JAVA 6 ver21 update

Hello Delphinium, I just tried checking if I have the latest version and I passed. Version 21!
Kudos0

Re: Unable to download the JAVA 6 ver21 update

Hello pehhawaiiisland

I have just installed version 21 without any problems. When I first downloaded it and saved it to my desktop, community watch did flag it as a ips detection submission and it eventually got submitted. After installation, there are now some more processing community watch feedbacks. I checked at Java site and it is successfully installed. I am running though System Works which includes NAV 2009. However, after I downloaded it, I did get a new IPS definition update, so maybe that took care of that problem also. Perhaps those using 2010 may have had a problem at first because it was so new yet.

Success always occurs in private and failure in full view.
Kudos0

Re: Unable to download the JAVA 6 ver21 update

Interesting.  I downloaded it, and installed it last night and Norton never made a squeak or murmur about it.  It was a complete non-event.  What other operating systems are seeing an issue?

Win 7 Home

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1

Re: Unable to download the JAVA 6 ver21 update

Hi,

Can you go to Quarantine and check whether you can see the entry of Java there. If it is present, restore it. Make sure that you select the option "exclude from future scan" when you restore it.

Vineeth

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