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Kudos0

Unhandled exception error on install and first run

I am going back to Norton products after a long haitus and this is not a very reassuring first experience. I get an unhandled exception.

The details:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Documents and Settings\Neil\Local Settings\Application Data\Symantec_Corporation\VProConsole.exe_Url_lpdc2k50jgmq1bxprss5e1wfkmvu5yvj\8.0.1.0\user.config) ---> System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at System.Configuration.XmlUtil..ctor(Stream stream, String name, Boolean readToFirstElement, ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
   --- End of inner exception stack trace ---
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(Object sender, InternalConfigEventArgs e)
   --- End of inner exception stack trace ---
   at System.Configuration.Internal.ConfigurationManagerInternal.System.Configuration.Internal.IConfigurationManagerInternal.get_SupportsUserConfig()
   at System.Configuration.ClientSettingsStore.RevertToParent(String sectionName, Boolean isRoaming)
   at System.Configuration.LocalFileSettingsProvider.Reset(SettingsContext context)
   at System.Configuration.ApplicationSettingsBase.Reset()
   at Symantec.UI.UserSettings.set_ClassicWizardSize(Size value)
   at Symantec.UI.Wizards.ClassicWizard.SaveFormSettings(UserSettings userSettings)
   at Symantec.UI.Forms.PersistedSettingsForm.PersistedSettingsForm_FormClosing(Object sender, FormClosingEventArgs e)
   at System.Windows.Forms.FormClosingEventHandler.Invoke(Object sender, FormClosingEventArgs e)
   at System.Windows.Forms.Form.OnFormClosing(FormClosingEventArgs e)
   at System.Windows.Forms.Form.CheckCloseDialog(Boolean closingOnly)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
VProConsole
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/VProConsole.exe
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
VProUI
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/VProUI.DLL
----------------------------------------
dotNetBase
    Assembly Version: 6.0.0.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/dotNetBase.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
SymUi
    Assembly Version: 7.0.0.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/SymUi.DLL
----------------------------------------
interop.VProObj
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProObj.DLL
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DotNetMagic2005
    Assembly Version: 4.2.0.0
    Win32 Version: 4.2.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/DotNetMagic2005.DLL
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
System.Drawing.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing.Design/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.Design.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.DirectoryServices.Protocols
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.DirectoryServices.Protocols/2.0.0.0__b03f5f7f11d50a3a/System.DirectoryServices.Protocols.dll
----------------------------------------
System.Management
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
System.Configuration.Install
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration.Install/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.Install.dll
----------------------------------------
interop.ComConfig
    Assembly Version: 6.0.0.0
    Win32 Version: 8.0.0.30113
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.ComConfig.DLL
----------------------------------------
interop.VProScheduler
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProScheduler.DLL
----------------------------------------
interop.VProAuto
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProAuto.DLL
----------------------------------------
interop.NotifyHandler
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.NotifyHandler.DLL
----------------------------------------
interop.FileBackup
    Assembly Version: 1.0.0.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.FileBackup.DLL
----------------------------------------
interop.EasySetupInt
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.EasySetupInt.DLL
----------------------------------------
interop.V2iMountService
    Assembly Version: 6.0.0.0
    Win32 Version: 8.0.0.30113
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.V2iMountService.DLL
----------------------------------------
Push
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Push.DLL
----------------------------------------
interop.EventMonitors
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.EventMonitors.DLL
----------------------------------------
interop.VProProgress
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProProgress.DLL
----------------------------------------
System.DirectoryServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.DirectoryServices/2.0.0.0__b03f5f7f11d50a3a/System.DirectoryServices.dll
----------------------------------------
interop.ObjectPicker
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.ObjectPicker.DLL
----------------------------------------
interop.ErrorGui
    Assembly Version: 8.0.1.0
    Win32 Version: 14.0.4.30167
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.ErrorGui.DLL
----------------------------------------
Nevron.NChartCore
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.NChartCore.DLL
----------------------------------------
Nevron.Utility
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.Utility.DLL
----------------------------------------
Nevron.GraphicsCore
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.GraphicsCore.DLL
----------------------------------------
Nevron.Standard
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.Standard.DLL
----------------------------------------
Nevron.Graphics2D
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.Graphics2D.DLL
----------------------------------------
Nevron.GraphicsGL
    Assembly Version: 3.1.0.0
    Win32 Version:
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.GraphicsGL.DLL
----------------------------------------
Nevron.NChart
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.NChart.DLL
----------------------------------------
Nevron.UIControls
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.UIControls.DLL
----------------------------------------
7nv3wdet
    Assembly Version: 7.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
1vviaclj
    Assembly Version: 8.0.1.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
CustomMarshalers
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

I searched the forums and felt it may be due to .NET. So I uninstalled .NET 1.1, 2.0 and 3.5. I then reinstalled 2.0 and 3.5 (I left out 1.1. because one poster felt that was the hangup) . I followed all the recommended updates and reboots. No dice. This is my 3rd attempt in as many days to load and install this program NAV 2009 seems to work but this version of Norton Ghost appears to be giving me an issue. 

When I click continue, the program opens (like its going to run my first backup) and boom, another exception.

I contionue to try and quit out of this error and am met by exception after unhandled exception for a grand total of 10-15 exceptions.

Then a new dialog box makes its appearance.

The VProConsole Error: Error in Main, configuration failed to initialize 

What is up Symantec?

This program is supposed to make back-ups easy. Yet, the board is full of failed backups and install issues.

Does anyone have an answer or suggestion.

OS: WIN XP Pro 32 BIT

        4GB RAM

        150GB WD Raptor (NTFS system(

         Q6600 Intel QUAD

Replies

Kudos0

Re: Unhandled exception error on install and first run

Ghost works without problems with NetFramework 2.0. I've recently installed it on XP SP3. Try to uninstall Ghost, then uninstall Net Framework. After you reboot your PC, install only Framework 2.0. Then install Ghost. Should be ok.Message Edited by Vejdin on 03-03-2009 12:26 PM
Kudos0

Re: Unhandled exception error on install and first run

I tried

1) Uninstalling .NET 2.0- Reboot

2) Unistall .NET 3.5 - Reboot

3) Reinstall .NET  2.0 - Reboot

4) Reninstall .NET 3.5 - Reboot

5) Reinstall Ghost - Reboot

6) Try to run Ghost ---------------------------> CRASH

As far as only installing .NET 2.0.... what is the plan when I run into an app or find out in 2 weeks that another installed app on my rig requires the .NET 3.5 framework?

Kudos0

Re: Unhandled exception error on install and first run

Ok I installed .NET Framework 3.5 and then 3.5 SP1. In both cases Ghost still works.

I guess you should contact support for more help on this issue or wait for another reply.

Message Edited by Vejdin on 03-03-2009 09:45 PM
Kudos0

Re: Unhandled exception error on install and first run

I am unclear on you method then.

1) Did you install .NET 2.0 ?

Does .NET 3.5 contain .NET 2.0 libraries?

Is .NET 3.5 SP1 required to run Norton? How about .NET 3.5 SP1 (I didn't even know there was an SP 1 for .NET 3.5). Usually when an installation package is deployed they show indicate certain components as needed. In the .NET deployment they could have easily forced a Microsoft download of ".NET whatever" was required. Instead we are left to figure this out for ourselves ? It looks like the Microsoft Vista team gave Symantec pointers on software development because they both are equally well though out.

Does Symantec document this stuff or are we supposed to just "know this".

Nowhere does Symantec say what .NET libraries are required as prerequisites for Ghost 14.0 yet I see constant references to the magic order and sequence in which .NET 1.1, 2.0, 2.0 SP1, 3.5 and 3.5 SP1 are supposed to be installed, rebooted etc. in this forum. It appears that .NET issues crop up regularly for Ghost 12.0 and 14.0.

Is there a definitive answer from a Symantec tech person on the above error?

Kudos0

Re: Unhandled exception error on install and first run


nrs250 wrote:

I am unclear on you method then.

1) Did you install .NET 2.0 ?

Does .NET 3.5 contain .NET 2.0 libraries?


Is there a definitive answer from a Symantec tech person on the above error?


Yes, I installed version 2.0, and ran Ghost. Then installed version 3.5, ran Ghost again, and finaly updated to 3.5 SP1 (link). However, Ghost does not require .NET Framework 3.0/3.5 but works with it.

It seems 3.5 SP1 can be installed individually (as an update to .NET Framework 3.5), you don't have to install previous versions (3.0, 2.0):

"Microsoft .NET Framework 3.5 Service Pack 1 is a full cumulative update that contains many new features building incrementally upon .NET Framework 2.0, 3.0, 3.5, and includes cumulative servicing updates to the .NET Framework 2.0 and .NET Framework 3.0 subcomponents."

It seems that you have to install update KB95920 right after you install version 3.5 SP1 as there were known application compatibility issues.


nrs250 wrote:
Is there a definitive answer from a Symantec tech person on the above error?

That's what I recommend you, wait for a definite answer or contact support, as your issue is probably not related with .NET Framework.

Message Edited by Vejdin on 03-04-2009 10:48 AM

Replies are locked for this thread.