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Kudos1

Update messed up my right click options

I just got the 16.5.0.134 update to Norton Antivirus 2009.  It seemed to install ok, but now when I right click on a file the context box is all goofed up.  There is a new method to scanning with Norton.  However, now when I right click a file the icons are on the left and then there is a LARGE space before the text associated with the icon starts.  I'm using Vista Home Premium 32 bit, 4gb Ram.   Anyone else experience this?

Message Edited by Dogbert on 03-06-2009 11:00 AM

Replies

Kudos0

Re: Update messed up my right click options

I just got the 16.5.0.134 update to Norton Antivirus 2009.  It seemed to install ok, but now when I right click on a file the context box is all goofed up.  There is a new method to scanning with Norton.  However, now when I right click a file the icons are on the left and then there is a LARGE space before the text associated with the icon starts.  I'm using Vista Home Premium 32 bit, 4gb Ram.   Anyone else experience this?

Message Edited by Dogbert on 03-06-2009 11:00 AM
Kudos0

Re: Update messed up my right click options

I am not completely sure of what you are describing - a screenshot would help - however, I have had not changes at all in right-click behavior on my XP machine.  I am still waiting for the .5 update on the Vista machine and will report back when I get it.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Update messed up my right click options

Thanks for the reply.  There is an screenshot included with my original post.  Is it not showing up for you?  I can see it on my end.

To describe..if you right click a file the context menu comes up.  There may be some icons on the left and then the menu text right after that.  After the update my menu text is moved far over to the right .  The text is actually now being cut off because there is no more room.

Message Edited by Dogbert on 03-06-2009 12:00 PMMessage Edited by Dogbert on 03-06-2009 12:01 PM
Kudos0

Re: Update messed up my right click options

Sorry - I scrolled down faster than the image loaded.

I see the problem.  I will check my Vista computer as soon as it upgrades to 16.5.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Update messed up my right click options

I suspect that like any sensible user, you have PowerDesk installed as your file manager? If so this is a known fault with PowerDesk going back to last year at about the time that XP SP3 came out. At that time it cropped up when N360 was upgraded from V1 to V2; now it happens with N360 V3 and with NIS 2009 (I don't know about NAV 2009). PowerDesk have a fix for it.

Although installing the Norton products seem to trigger the problem it actually goes back to a change Microsoft made but did not themselves follow until then when it triggered off the problem with other applications.

If you do have PowerDesk installed, either do a search here in the forums using Advanced Search on [PowerDesk] and then arrange the date column in order by clicking on it. You should spot Solution messages there.

Or confirm here that it is PowerDesk and I'll look out the URLs for the fix download which is not easy to locate on the Avantqujest website.

Hugh
Kudos0

Re: Update messed up my right click options

I do not have PowerDesk installed.  The problem occurs only when I right click an item on my desktop.  When I do the same thing in Windows Explorer it works the way it's supposed to.  The screen shot in my orignal post is taken from a file on my desktop.

Kudos0

Re: Update messed up my right click options

OK -- it was a longshot and I misunderstood part of what I read, or thought I read ....

Hang on for others to help.

Hugh
Kudos0

Re: Update messed up my right click options

Thanks for your thoughts huwyngr.

Kudos0

Re: Update messed up my right click options

An update...I unistalled Norton Antivirus 2009 and then reinstalled it.  After the reinstall my right click option on the desktop went back to normal.  I installed the available updates, but haven't received the newest 16.5. version yet.  Guess I'll wait to see if when I do get it if it goofs things up again.

Kudos0

Re: Update messed up my right click options

When I got the update the right click went back to being messed up again.  I uninstalled NAV2009 with the Norton Removal Tool and then reinstalled it again with the already updated version.  Right click on the desktop is still messed up just like before.  Not sure what else to do so I'll guess I'll just have to live with it.

My experience with NAV2009 has been very good up until now.

Message Edited by Dogbert on 03-20-2009 12:34 PM
Kudos0

Re: Update messed up my right click options

Dogbert,

Do you use the Norton AntiVirus context menu? If not I may be able to offer you a solution to this issue. 

Thanks,

Mike

Kudos0

Re: Update messed up my right click options

Hi,

I'm having the same problem with the right click option when 16.5 is installed didn't happen with the older versions, it looks like the win2000 context menu not the vista one. When i remove the Norton right click scan option  with ShellExView the problem diasppears but i use the right click menu alot. Any help.

Kudos0

Re: Update messed up my right click options

GasCan,

I am looking into the problem. I will post my results as soon as I can. 

Mike

Kudos0

Re: Update messed up my right click options

Micheal --  I had this not immediately after the 16.5.0.134 update which I got early and I'm the one who started the N360 V2 PowerDesk incident here.

I cured it by running the PowerDesk context menu fix again.

Hugh
Kudos0

Re: Update messed up my right click options

Do you by any chance have PowerDesk File Manager installed? It's a Windows Explorer on steroids! <g>

If so there's a fix from PowerDesk which I can post here, or it's up already if you search on PowerDesk.

Hugh
Kudos0

Re: Update messed up my right click options

See my mesage to dogbert just above.
Hugh
Kudos0

Re: Update messed up my right click options

huwyngr,

So you ran PowerDesk to fix the issue after intall? I will have to grab the latest powerdesk to see what they do to fix the issue. If it is similar to the image correction for Icon overlays this is a cached image issues with the icon in the context menu and there is a free tool called tweak UI that can correct this. 

Mike

Kudos0

Re: Update messed up my right click options

I have the 16.5.0.135 update of NIS 2009 and ran into a right-click problem. When I would right-click on a file, explorer would crash. I had PowerDesk installed and read the discussion on it causing conflicts. I removed PowerDesk completely and can now right-click on files, but when I try to right-click or delete a folder, Windows (XP SP3) freezes. The only way to regain control of Windows is through a reboot. This problem never occurred prior to the recent update. Any help would be appreciated.Message Edited by MadMan on 03-20-2009 03:53 PM
Kudos0

Re: Update messed up my right click options

OK, this is disappointing. Have Symantec only tested 16.5 in a VM? They have clearly broken the "Vista Style" context menus causing it to revert back to Classic style. This happens when developers do not follow the rules...

Compare the style of the menu when you right-click an empty area in Windows Explorer, with right-clicking a file. Notice the difference? Squashed, no line on the left and a different font.

This only happened since loading 16.5 and because the developers have added an icon to the Norton context menu entry without following standards (or testing it)...

Kudos1

Re: Update messed up my right click options

Not quite -- I already had PowerDesk 7 installed so I ran the fix file issued by PowerDesk (Avanquest) which replaces a file. Tony Weiss knows all about this since dealt it. The work-around was to change the registry key entry for PowerDesk to zPowerdesk so it came up at the end of the list.

Although MikeMcr may be correct in this case about observing the protocols in the PowerDesk case it was PD who failed to observe the rules when MS changed things and for a long time did not observe them themselves so no-one changed either.

N360 V2 and XP SP3 / VISTA SP1 came out about the same time and Microsoft blamed everyone else and everyone blamed Norton buta the problem disappeared when PowerDesk changed to observe the protocol, which I understood Norton had been already.

Here's the work around froom Matt Phillips

  1. Run regedit
  2. HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu
  3. Right click on "PowerDesk Menu" and rename to "zPowerDesk Menu" (this will force it to load last)
  4. Exit regedit

and later

The fix has been released by Avantquest. Here are their instructions for obtaining the patch:

To access the article, go to the main KB page: 

The fix has been released by Avantquest. Here are their instructions for obtaining the patch:

To access the article, go to the main KB page: http://kb.avanquestusa.com/ Once there, search for the article number, which is 4030. Searching for this article number will take them directly to the correct article. Once there, search for the article number, which is 4030. Searching for this article number will take them directly to the correct article.

The article in their FAQ is titled PowerDesk crashes when right-clicking on some files and folders. and contains instructions and a link (paperclip) to download the exe file that runs a bat to replace the old dll with a new one.

Users with VISTA better run in Administrator or right mouse click on the file and Run as Administrator.

Note -- this is a fix for a fault in PowerDesk 6 or 7 so if the current fault is elsewhere or the user does not havae PowerDesk installed then it is unlikely to do anything useful I imagine -- but with Windows who knows?

Hope that helps.

Hugh
Kudos0

Re: Update messed up my right click options

Never hade PowerDesk installed and as MikeMcr said the context menu reverts to the classic style instead of the vista style only with 16.5 installed.
Kudos0

Re: Update messed up my right click options

Thanks for the feedback -- I only use the Classic view in VISTA for the menus and I've got N360 on my main VISTA partition. I must put NIS2009 on the testbed one I was using for N360 beta.
Hugh
Kudos0

Re: Update messed up my right click options

I do not use Powerdesk and have never installed it.  Just Windows Vista Home Premium SP1.  Here is a screenshot with the context menu expanded.

Kudos1

Re: Update messed up my right click options

Same problem here too with NAV, Vista Ultimate SP1.
Kudos1

Re: Update messed up my right click options

Actually, they also changed the Right click on the Start Menu button.  It's compressed also.
Win7 x32 SP1
Kudos0

Re: Update messed up my right click options

I know i posted this in another thread but no one mentioned this power desk or wot ever in there

I've got the same problem, and do not have any powerdesk or anything like that installed.....

----------------------------------NIS 20.2.1.22Windows 7 64bit
Kudos0

Re: Update messed up my right click options

OK -- it was just a longshot hving been there myself and I see there is one PD user in the thread. (It's a wonderful file manager BTW <s>)
Hugh
Kudos0

Re: Update messed up my right click options

vista sp1 nis 09

I have the same problem after auto update
16.5.0.135 (before is ok)

Symantec Tech Support told me to remove nis 09, download and reinstall it

but its the same as before.

because of this, ive had to reinstall a 300gb hdd image taken just before the update 16.5.0.135

and its back to normal, but as soon as nis 09 updates, the context menus are back to win 2000 looking.

the nis update also removes reg keys too.

i had a context fix that removed disks from the send to menu, now after the update they are back.

this is what support said (its wrong btw)

"I understand from your email that you are facing issue with the Windows context menus after upgrading to Norton Internet Security 2009 program.

Addressing your concern is important to us; I will do my best to assist you.

This issue can occur if the Norton program files gets conflicted with your Operating system files. To resolve this issue, I request that you uninstall and reinstall your Norton Internet Security 2009 program.

In order to uninstall your Norton Internet Security 2009 program, I suggest that you download and run Norton Removal Tool to remove remnants of Norton program completely on your system."



got sick of this so as a test i did a new vista install on a 2nd hdd with nothing on it but vista ultimate fully updated,

then i installed nis 09, it was ok until nis updated

so this is 100% a nis fault

are we getting a fix?

Kudos0

Re: Update messed up my right click options

Also i get the win 2000 menus on folder right click and start right click

it looks like a reg key problem, but which one?

Kudos0

Re: Update messed up my right click options

Yes, it is 100% a NIS fault. Ignore support, they are just wasting your time 
Kudos0

Re: Update messed up my right click options

I have unistalled NAV2009 and reinstalled three different times.  Context menu in each case was fine until the update.  After the update it is screwed up.  Unistall/install is not the answer.

Kudos0

Re: Update messed up my right click options

NIS2009 16.5.0.135

Windows Vista Ultimate SP1

I am experiencing the same problem here. All right-click context menus have reverted to the Windows 2000 look ever since my NIS updated itself via LiveUpdate from 16.2 to 16.5. This problem was never there before prior to the 16.5 patch. See screenshot below.

I have never had PowerDesk installed on my system.

Is Symantec aware of this problem? If so, can we get an official response on this, and a date on when this is getting fixed?

Kudos2

Re: Update messed up my right click options

I posted this in another thread, but it could be useful here, too.  I'm running Windows XP Home SP3.  Windows Explorer and PowerDesk were both crashing at offset cffd in kernel32.dll whenever I right-clicked a filename.  After some research I disabled the NIS context menu handler as follows:

1) Turn off Norton Product Tamper Protection in Misc. settings under Computer settings in NIS.

2) Download and install ShellExView from http://www.nirsoft.net/utils/shexview.html.

3) Run ShellExView and disable "IEContextMenu Class".

4) Turn Norton Product Tamper Protection back on.

This solved the problem on my computer.  ShellExView is also supposed to work on Vista. 

Kudos0

Re: Update messed up my right click options

Thanks Cybert.  I read your suggstion in the other thread.  This will completely remove Norton scanning as on option in the right click context menu correct?  I do use the right click context to scan files with Norton fairly often.  I would still like to be able to do that.  Can I disable the Norton Scan context as you suggested, but then maybe add Norton to the "Send to" option.  Would something like that maybe work?
Kudos0

Re: Update messed up my right click options

Yes, disabling the shell extension for the context menu (NavShExt.dll) removes Norton scanning as an option in the context menu.  After you disable, ShellExView will optionally take you directly to the CLSID in the registry editor and you will see that a key named "~~disabled~~" has been created.

It doesn't seem to me as though scanning could be done with "Send to" but maybe someone else knows better.   

Kudos0

Re: Update messed up my right click options

Hello, I live in Spain and in my country the 16.5 update has not arrived yet. But after reading this post , I've noticed that in the context menu of the mouse some people see the logo of Norton and I can not see it. You see the logo Malwarebytes' integrated antimalware, but I can not see the Norton. This is normal or is it a bug? I'm using Windows Vista Home Premium SP1 32bit

Greetings

You cannot pass! I am a servant of the Secret Fire, wielder of the Flame of Anor. The dark fire will not avail you, Flame of Udûn! You... cannot pass!!!
Kudos0

Re: Update messed up my right click options

On second thought, I think you're right that "Send to" could be used to scan files, if you know the command line you need.  I'm basing this on what I read in Windows XP Annoyances, p. 427.   
Kudos0

Re: Update messed up my right click options

I got the "Send to" to work, but now it won't scan more than three selected items.  Anything below three the scanning screen comes on.  Anything above three selected files and it doesn't do anything.  The command line goes to the Navw32.exe file in the program files.  It must be the right file because the right scanning screen comes up, but like I said it won't scan more than three selected files.

Thought I had it figured out....but I guess not.

Kudos0

Re: Update messed up my right click options

I decided to mess around with this and see what would happen.  I created a new "Send to" option in the right context menu for Norton Antivirus.  The file that accessed the scanning module directly was in the Program Files/Norton Antivirus/Engine/16.5.0.134/Navw32.exe. 

After that I went into the ShellEXView as you suggested and disabled the IEContextMenu.Class as you suggested.  All of this gave me the screenshot posted.  I now have the normal Vista look to the right click context.

It will scan folders/drives, but will not scan more than three individual files when selected manually.  Wierd, but this may work ok temporarily.

Kudos0

Re: Update messed up my right click options

Thanks Cybert for the workaround, and I am glad to hear it works fine for the OP.

The thing that gets me, is the fact that we (as end-users) should not have to find solutions to issues created by Symantec in the first place, especially when the product is still actively supported. Honestly, I think this issue should have been easily caught and addressed by QA before its public release.

Kudos2

Re: Update messed up my right click options

huwyngr,

Thanks for the information. Last year I worked on the PowerDesk issue and we worked with Powerdesk so they could provide a patch as they were at fault in that crash issue. I believe they have since patched their shell extension to play nicely with other products.

However I am currently looking into the graphical vista issue. 

Mike

Thanks,

Kudos0

Re: Update messed up my right click options

Thanks for jumping in. I look forward to hearing more -- hints even <s> -- since I've run into it outside these forums.

BTW I'm not sure they have actually fixed the commercially marketed products -- My own copy is old but I think I downloaded and installed a copy not long ago and it needed the fix. I'll try and check on this.

Message Edited by huwyngr on 03-23-2009 09:57 AM
Hugh
Kudos0

Re: Update messed up my right click options

Hello Serekantum,

I also use Windows Vista Home Premium SP1 32-bit and have received the 16.5 update.  With both the Vista and "Classic" menu configurations, I see the Norton logo in the context menus. 

MartyNIS-2009 Vista-32bit; NIS-2010 Win7-64bit
Kudos0

Re: Update messed up my right click options

Hello Dogbert,

At the risk of being off-topic, I want to confirm something you said in your first post:  "I'm using Vista Home Premium 32 bit, 4gb Ram".

I thought you needed the Vista 64-bit version to get 4GB or more RAM.  Did you add memory yourself, or did your PC come pre-configured with 4GB?  Does "System Information" recognize the 4GB?

This probably has nothing to do with the context menu problem,  I'm just curious.

Thanks,

MartyNIS-2009 Vista-32bit; NIS-2010 Win7-64bit
Kudos0

Re: Update messed up my right click options

I am using 32 bit Vista.  I have two 2mb memory chips installed.  My computer came with one 2mb chip and I installed the other.  My system requires me to install memory in pairs.  You are right Vista 32bit does not use all 4mb.  Mine is using 3.5 of the installed total. 
Kudos0

Re: Update messed up my right click options

Add me to the list of users broken with the latest patch. My symptoms were slightly different. If I merely right clicked on any file or folder in My Computer or pressed DEL to delete a file, Explorer.EXE would trap. This is on Windows XP SP3; I do not have PowerDesk installed. I used the procedure posted earlier to disable the Symatec IEContextMenu Class Shell extension and that has corrected the problem so my system is usable again.

Regards,

Kirk

Cary NC

Kudos0

Re: Update messed up my right click options

Dogbert,

Thanks for the RAM answer ...

MartyNIS-2009 Vista-32bit; NIS-2010 Win7-64bit
Kudos0

Re: Update messed up my right click options

Any news on a fix for this issue.

Thanks.

Kudos0

Re: Update messed up my right click options

I've gone back to a HDD image just before the NIS 09 update, and turned off live update.

I download the Virus definitions manually now.

But we do need a fix ASAP

btw I got an email from tech asking if my problem was fixed, I told them to read this topic

Kudos0

Re: Update messed up my right click options


GasCan wrote:

Any news on a fix for this issue.

Thanks.


As one who had it but for whom the PowerDesk fix corrected both in PowerDesk and in Windows Explorer I'm definitely following this one since it is cropping up outside the Norton Forums.

I can assure you (because this is what I'm told by someone whom I trust absolutely) that the techies are working on this trying to figure out what triggers it since not everyone experiences it (I'm on 16.5.0.135 and do not) and I guess until they figure that out we have to wait.

Is there a downside to the registry edit that disables a shell statement other than you can't RMC on a file and have Norton check it? I do that so rarely that I'd adopt that until it's fixed rather than not be able to do all the other things.

Hugh

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